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[BUG-7764] Second Life force closes on my computer #15438

Open sl-service-account opened 9 years ago

sl-service-account commented 9 years ago

Steps to Reproduce

i was jusr normal playing the game

Actual Behavior

I was playing suddenly it forced closed itself

Expected Behavior

i expect it to run smoothly on my pc because its a high end pc there should be no graphical problem

Other information

no nothing to add more

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-7764 | | Summary | Second Life force closes on my computer | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | sidduu (sidduu) | | Created at | 2014-11-10T16:43:02Z | | Updated at | 2017-07-07T15:54:43Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-11-10T11:38:40.495-0600', "Is there anything you'd like to add?": 'no nothing to add more', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I was playing suddenly it forced closed itself', 'What were you doing when it happened?': 'i was jusr normal playing the game', 'What were you expecting to happen instead?': 'i expect it to run smoothly on my pc because its a high end pc there should be no graphical problem', } ```
sl-service-account commented 9 years ago

Whirly Fizzle commented at 2014-11-10T17:38:40Z

Heya Sidduu,

You are missing service pack 1 for Windows 7 (system information shows OS Version: Microsoft Windows 7 64-bit (Build 7600)). If you install service pack 1 and all subsequent Windows updates, does this fix the problem? http://windows.microsoft.com/en-GB/windows7/install-windows-7-service-pack-1

If Second Life is still force closing after updating Windows, please can you repaste all your system information from Help -> About Second Life.

Reproduce the crash and then before relaunching the viewer, zip up the logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

sl-service-account commented 9 years ago

Marissa Linden commented at 2014-11-11T01:13:08Z

Setting status to needs more information until Sidduu has a chance to try Whirly's advice.

Sidduu, I also noticed that you are using a 344.60 driver from NVIDIA. Which is a newer driver I haven't had the chance to try yet. Did Second Life work without crashing before you upgraded your graphics driver?

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2014-11-11T01:49:22Z

Havn't seen any problems with the 344.60 on my system yet - no driver crashes. 

Second Life 3.7.20 (296094) Oct 29 2014 14:05:13 (Second Life Release)
Release Notes

CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.94 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2

Windows Graphics Driver Version: 9.18.0013.4460
OpenGL Version: 4.4.0 NVIDIA 344.60

libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Not Connected
Built with MSVC version 1600
sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:43:05Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!