sl-service-account
commented
9 years ago Whirly Fizzle commented at 2014-11-23T08:17:53Z
Heya Raphael,
Strange issue heh.
So just to clarify - does this problem only happen when you have voice enabled under Me -> Preferences -> Sound & Media -> Voice chat? If you leave voice enabled here but mute the voice chat volume (click the speaker icon to mute), does this noise still play? If you mute the Master volume here, does the noise still play? If you leave voice enabled and unmuted in the viewer, bring up the volume control for your system (should look something like this... http://i.imgur.com/3TUOOhM.png) and mute slvoice.exe here, does the noise still play?
Does voice in SL appear to work normally for you apart from this noise? Can you speak on voice and hear other speaking?
Just to clarify again - is it correct that you only hear this sound once when you login, once when teleporting to any different region and once when you logout?
Do you use any other Second Life viewers? If so which ones and do you have the same problem with this noise playing on those viewers?
I have never seen anyone having this problem with slvoice.exe but I have seen a few similar cases with slplugin making noises like this when it shouldnt do. Again, if you look under the volume control for your system, while logged into SL,do you see any slplugin.exe listed in here? If you mute slplugin.exe does this stop the noise happening when slvoice is unmuted and enabled?
If possible, can you record this noise (short .wav file is fine) and attach the recording to this issue using More Actions -> Attach files. A video showing the problem happen instead of the sound file would also be really helpful.
Can you run a session where you reproduce this problem, and then logout. Before relaunching the viewer, zip up your logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Thanks!
Steps to Reproduce
Okay, so this happens when ever the secondlife voice is enabled in the viewer. When I log in no matter the place. and when ever I enter a new sim, along with when I log out. it will make the very loud sound. the best way I can describe it. is like the critical stop noise but not as "dire" and sound more like when a person is playing a piano and stops and drops there hands onto the keys. this might of been an error sound used back on windows vista for window popups. cause I think I've heard this before from that computer version...
Actual Behavior
Okay so with the newer updates to the viewer. I been having an issue related to a very jarring sound that happens when I log in to secondlife, and when ever I teleport around to other sims, and log out its very annoying and loud and if not expecting it abit scary.
Expected Behavior
I was expecting to just be able to log in and teleport around with out said sound happening.
Other information
I've tested and found it is from said secondlife voice. I've disabled and even uninstalled my virus protection. which was avast, Windows security essentials and Spybots search and destroy. and it still continues to make this sound from some where in my machine when ever the voice is enabled in my viewer. I would like some help finding out what is going on because the only started recently. like about three to four months. finely have gotten fed up and been trying to fix it but havent been able to on my own.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-7878 | | Summary | Jarring noise from Secondlife Voice connecting online | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Raphael Maesar (raphael.maesar) | | Created at | 2014-11-22T07:28:55Z | | Updated at | 2017-07-07T15:54:34Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-11-23T02:17:52.868-0600', "Is there anything you'd like to add?": "I've tested and found it is from said secondlife voice. I've disabled and even uninstalled my virus protection. which was avast, Windows security essentials and Spybots search and destroy. \r\nand it still continues to make this sound from some where in my machine when ever the voice is enabled in my viewer. I would like some help finding out what is going on because the only started recently. like about three to four months.\r\nfinely have gotten fed up and been trying to fix it but havent been able to on my own. ", 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Okay so with the newer updates to the viewer. I been having an issue related to a very jarring sound that happens when I log in to secondlife, and when ever I teleport around to other sims, and log out\r\nits very annoying and loud and if not expecting it abit scary.', 'What were you doing when it happened?': 'Okay, so this happens when ever the secondlife voice is enabled in the viewer. When I log in no matter the place. and when ever I enter a new sim, along with when I log out.\r\nit will make the very loud sound. the best way I can describe it. is like the critical stop noise but not as "dire" and sound more like when a person is playing a piano and stops and drops there hands onto the keys. \r\nthis might of been an error sound used back on windows vista for window popups. cause I think I\'ve heard this before from that computer version...', 'What were you expecting to happen instead?': 'I was expecting to just be able to log in and teleport around with out said sound happening.', 'Where': 'http://maps.secondlife.com/secondlife/Vargland/234/229/3057', } ```