secondlife / jira-archive

2 stars 0 forks source link

[BUG-7940] second life logs me out every minute. #15596

Closed sl-service-account closed 8 months ago

sl-service-account commented 9 years ago

Steps to Reproduce

standing on the beach

Actual Behavior

everytime i log in it loads the world and i can play for a short time before it logs me out and says "darn you have been logged out, server is experiencing problems.

Expected Behavior

that i could continue playing.

Other information

please help :)

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-7940 | | Summary | second life logs me out every minute. | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | serenataylorr (serenataylorr) | | Created at | 2014-12-01T02:29:27Z | | Updated at | 2014-12-01T22:00:41Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2014-12-01T12:37:53.638-0600', "Is there anything you'd like to add?": 'please help :)', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'everytime i log in it loads the world and i can play for a short time before it logs me out and says "darn you have been logged out, server is experiencing problems.', 'What were you doing when it happened?': 'standing on the beach', 'What were you expecting to happen instead?': 'that i could continue playing.', 'Where': 'freebies', } ```
sl-service-account commented 9 years ago

Whirly Fizzle commented at 2014-12-01T18:37:54Z

Heya Serenataylorr,

The "darn you have been logged out" message happens when there are connection issues between yourself and Second Life. This is usually either a problem with the region you are on or a problem with your connection.

Firstly try logging in directly to a different region. From the login screen, in the box with the text, enter "Pooley" or "Hatton" (without the quotes).

If you get disconnected no matter which region you login to then the problem is most likely to be your connection or router hardware. If you are using a wireless connection, wire up and see if this helps. Power off your router/cable modem for a few minutes. Make sure your Firewall is set to allow access to Second Life: http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539

If this does not help then you can contact Linden lab support directly for help at https://support.secondlife.com/contact-support/