sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-01-03T03:39:03Z
I can confirm that Ober region currently has broken voice chat. If you login directly to Ober, voice will not connect. If you login to a different region, voice will connect and will stay connected after teleporting into Ober, as long as you do not disable then re-enable voice chat while on Ober region.
LadyPetunias, when a region has broken voice chat in this way, a region restart should fix the problem. Ober is a mainland region so only Linden Lab support can restart this region for you. You need to file a support ticket at https://support.secondlife.com/create-case/ Explain the problem (you can give the link to this JIRA issue too) and support will restart the region for you.
As a workaround for now, if you need to use voice chat and voice is broken because you logged into Ober, do one of these 2 things:
- TP to any region that has working voice (eg http://maps.secondlife.com/secondlife/Phoenix%20Firestorm%20Support/128/138/2802) ). Disable voice chat then re-enable voice chat and wait for voice to connect. Once voice has connected, you can teleport to Ober & voice will still work.
- Relog to a region with working voice and then TP into Ober.
Hope that helps :)
Steps to Reproduce
I have tried logging in with the voice activated and not activated. Both get the same result. I live in the sim Ober which allows voice.. But I have to go to another sim relog there, till I finally load and then I can connect to the voice server......
Actual Behavior
I cannot connect to voice server the little indicator light remains yellow.
Expected Behavior
to get connected to voice server
Other information
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-8150 | | Summary | Voice server issues | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | LadyPetunias.Audion (LadyPetunias.Audion) | | Created at | 2015-01-02T21:40:47Z | | Updated at | 2017-07-07T15:53:42Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-01-02T21:39:02.579-0600', 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I cannot connect to voice server the little indicator light remains yellow.', 'What were you doing when it happened?': 'I have tried logging in with the voice activated and not activated. Both get the same result. I live in the sim Ober which allows voice.. But I have to go to another sim relog there, till I finally load and then I can connect to the voice server......', 'What were you expecting to happen instead?': 'to get connected to voice server', } ```