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[BUG-8414] IMs & Group notices not going to email when offline #16022

Open sl-service-account opened 9 years ago

sl-service-account commented 9 years ago

Steps to Reproduce

Log off, wait a bit, and check your email for offline messages.

Actual Behavior

Up until recently (2 weeks, maybe less), I would always have anywhere from 30 to 100 emails from SL every night while I'm offline. IM's, group notices. etc. Now, however, I hardly get any. The first couple of times, I thought maybe it was a fluke, but now I"m certain something is wrong because it's Saturday and I just checked my email & there were only 5. (On Saturday, usually there are around 100). I asked in group last night, and was told something borked and the "Send offline IM"s to email" thing got turned off for some residents, so I unchecked it and rechecked it in prefs. Apparently that wasn't the issue. Not to mention, I was still getting a few in email so clearly they were - sort of - working. So yes, something is messed up somewhere.

Expected Behavior

I was expecting to get all of my notices in my email while I was offline.

Other information

I will also note that I've had a rise in IMs/notices going to email when I AM online. I will be talking to someone - not tp'ing, or anything, and all of a sudden their IM will land in my email as an "offline". I know this can happen for various reasons, but it's happening a lot more often lately. Don't know if this has anything to do with the above issue or not, but I thought I'd mention it.

Links

Duplicates

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-8414 | | Summary | IMs & Group notices not going to email when offline | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Fallacy DeCuir (fallacy.decuir) | | Created at | 2015-02-07T22:43:46Z | | Updated at | 2021-04-22T15:08:44Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-02-07T17:13:40.443-0600', 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Up until recently (2 weeks, maybe less), I would always have anywhere from 30 to 100 emails from SL every night while I\'m offline. IM\'s, group notices. etc. Now, however, I hardly get any. The first couple of times, I thought maybe it was a fluke, but now I"m certain something is wrong because it\'s Saturday and I just checked my email & there were only 5. (On Saturday, usually there are around 100). I asked in group last night, and was told something borked and the "Send offline IM"s to email" thing got turned off for some residents, so I unchecked it and rechecked it in prefs. Apparently that wasn\'t the issue. Not to mention, I was still getting a few in email so clearly they were - sort of - working. So yes, something is messed up somewhere. ', 'What were you doing when it happened?': 'What was I doing when it happened? Nothing. I was offline.', 'What were you expecting to happen instead?': 'I was expecting to get all of my notices in my email while I was offline.', } ```
sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-07T23:13:40Z

There has been another spate of this problem in the last 2 weeks - see http://community.secondlife.com/t5/General-Discussion-Forum/Offline-IMs-no-longer-going-to-email/td-p/2894149

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-07T23:28:40Z

Ugh. Well, at least I'm not the only one affected by it. lol Thanks Whirly! <3

sl-service-account commented 9 years ago

StealsAndDeals Blogger commented at 2015-02-07T23:31:13Z

[My post from the above link just to reiterate] I am having this same issue which began for me on Friday, January 30th - since that date about 80%+ of my offlines to email are not arriving at all. And I receive daily IMs and notecards while I am offline as a regular part of my sale business. I have used the same (updated) devices and email for years with only rare interruptions which I could track down through SL. But this time I can't find any explanation for the problem. I have double checked all my preference settings and even account settings which have not changed - I am and have been completely setup to receive offline emails.

Strangely enough, this also includes email logs from my scripted subscriber system and submission system that get regularly emailed to the same address. These logs get sent whether I am online or not - these logs are automatic, sent throughout the day every day and directly sent to my email. Only 20% (or less) of any messages that are supposed to be delivered to me by email from SL are going to my email address at yahoo.

For whatever reason, it seems the emails are not actually being generated and sent from SL. I have checked the devices and even flushed the logs to make sure there were no errors in SL. The local chat whispers are telling me that everything is being sent (and a copy of what was sent posts in local) to the same address I have used for years but nothing ever arrives in my email. This is not a spam or filter issue as my email address has been receiving these SL related emails for years. And I am still receiving some of the emails but definately not all. My alts are receiving emailed offlines as normal.

This is definately an issue and needs to be addressed.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-07T23:46:59Z

Fallacy, are you also using Yahoo email?

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-07T23:53:55Z, updated at 2015-02-07T23:56:47Z

Yeah I am actually. Hmmm. I wonder if Yahoo screwed the pooch. They've done it before with emails being sent from iPhones, with attachments.

after testing

Ok I sent 2 diff alts an IM while they were offline. They use 2 diff emails, neither of which are Yahoo. Neither alt got the IM. Sooo, yeah.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T00:13:30Z

What region did you send those IM's from? I'll try.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-08T01:32:19Z

Clutter

http://maps.secondlife.com/secondlife/Clutter/60/184/22

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T02:01:55Z

Okay I (Whirly Fizzle) sent my offline alt (Kippy Adored) an offline IM, an offline inventory offer (passed an object) and sent a group notice for a group Kippy is in. I sent all 3 from Clutter region and then again from Testylvania sandbox region.

I got no emails for the offlines sent from Clutter region but I got all 3 emails (offline IM, inventory offer and group notice) sent from Testylvania Sandbox. I'm using hotmail.

I'll repeat that test a couple more times and see if only Clutter fails.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T02:16:01Z, updated at 2015-02-08T21:41:15Z

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-08T02:18:30Z, updated at 2015-02-08T02:27:45Z

Will go there now and check. And yes, I'll restart Clutter while I'm gone. Will post back in a sec.

tests

Ok restarted Clutter. I sent the same alts another IM from the place you listed above. When I went to check my email for those, the ones I sent from Clutter the first time were there, along with the ones I had just sent. So after Clutter restarted, I went back there and sent IM's again. They were both in email after about a minute. Sooooo I'm not sure what to think about this. When I mentioned it in group last night, I was told that this issue only affected "some" avatars, so either my alts didn't get hit with it, it is in fact a Yahoo issue, or there's some other cause we haven't found yet.

Any other suggestions?

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T02:45:53Z

Hmm different results in my case.

I went back to Clutter after you restarted it and sent 3 offline IMs - none have arrived. I then TPd to Tesylvania sandbox and sent 1 offline IM - email arrived within 1 min. Then TPd to Veil of shadows and sent1 offline IM - email arrived within 1 min.

So still a 100% fail for me with all offlines that originated from Clutter region (even after the restart) and other regions I tested on are seemingly fine.

So no idea Fallacy but I'm sure LL will figure it out.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-08T02:57:28Z

I hope they figure it out soon. There's no telling how many business related IM's & notices I'm missing because of this. TY for your help, Whirly! =)

sl-service-account commented 9 years ago

Lucia Nightfire commented at 2015-02-08T06:17:41Z

I've dealt with this for over half a year now. Its Yahoo's stupid spam thresholds. If a host is sending out so many Emails over so much time, it is added to Yahoo's blocked list. Offline IMs sent from any region on that host won't be received until the host is removed from their blocked list or the region restarts on a host that isn't already blocked.

The problem is caused primarily by in-world advertising services sending out ads to large databases of people from in-world objects or bots and griefers targeting offline accounts with spam objects.

Good luck getting Yahoo to unblock a host too.

sl-service-account commented 9 years ago

Darrius Gothly commented at 2015-02-08T06:41:25Z

I am using a third-party hosting company for the various domains and websites that are part of my SL business. Those websites are also equipped with POP3 mail service. I have full control over the spam filters and am 100% sure that if the messages are actually making it to my inbound mail servers then they are not getting caught in the filters.

This makes me believe that the messages are not reaching my inbound mail server. This could be because either: 1) The sending domain has somehow gotten itself blacklisted, or 2) The messages are not actually being sent.

Like others, I am concerned that I am missing important (and possibly lucrative) offline messages.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-08T08:30:42Z

Well, I'm no coding whiz (understatement), but I don't think it would be Yahoo's spam filters. I've used Yahoo email for 15+ years, and have been in SL for over 7, and I've never had a problem receiving offlines until now. Not saying that Yahoo couldn't of changed something somewhere, but it's highly doubtful that all the other people having this issue is using Yahoo email. As for Darrius' option #1 above - I doubt that is the problem because I have been receiving a FEW offlines, so it would stand to reason that if the domain was blacklisted, then I wouldn't receive any at all. So at this point, I'm going with the above option #2 - the messages are not being sent.

sl-service-account commented 9 years ago

StealsAndDeals Blogger commented at 2015-02-08T10:40:34Z

Ditto to what Fallacy has said above - I am getting SOME of my offlines to my yahoo email but I am not getting them all. I am only receiving about 20% of the offline emails. So if the yahoo spam filter is an issue or the sending domain is being blocked then why are ANY of the emails being received in my box? It has to be as I said in my first post and as Darrius also suggested; the messages aren't being sent.

I wanted to add to that my payment submission senders are used daily by numerous people grid wide. Among other things, the submission sender is scripted to send me an email every time it is used. The users place the device wherever they have permission to do so. This means that the devices are sending me emails from various sims all over. If you want to know which sims are (or are not) getting their email through to me then I can give you a list! :) It hadn't occurred to me until I read Whirly's comments to check to see if some emails from certain sims last week were received and this week were not (or vice versa). But I will make a note to check on that too.

Point of note, the reason I have my payment submission senders scripted to email me is because frequently enough SL has failed to send the offline messages. The device sent email is my backup notice. And never before has the device sent email failed to reach me. It seems peculiar that those emails stopped at the same time the SL offline emails stopped.

sl-service-account commented 9 years ago

Darrius Gothly commented at 2015-02-08T20:08:16Z

Update! Just tested using one of my Alts and the IM successfully arrived at my email inbox. I will be testing randomly off and on, but at the moment all seems to be working properly.

Has anyone on this Issue been able to identify a range of times or other circumstances that make delivery of offline IMs less reliable? So far I have not been able to pin down anything repeatable; just hoping someone else has.

sl-service-account commented 9 years ago

Madelaine McMasters commented at 2015-02-08T21:16:34Z, updated at 2015-02-08T21:17:44Z

I'm also sure it's not Yahoo. I've been reliably getting IM's for years. Last week they went silent, except for perhaps one a day (rather than a half dozen). I tried an IM from my alt and got no e-mail. An asset transfer did result in an e-mail.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T21:47:36Z

Has anyone on this Issue been able to identify a range of times or other circumstances that make delivery of offline IMs less reliable?

Yes. In my case it appears to matter which region the sender of the offline is on when they send it. I still have received no offlines when I sent my alt IM's, inventory offers and group notices from Clutter region even after Clutter was restarted. Testing sending offlines from other regions are so far workinbg as expected.

Hopefully a Linden can check the server logs for Clutter for the times I gave above and see why the email failed - they should be able to see if Hotmail blocked those emails or not.

We may not all be suffering from the same problem though.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T22:00:59Z

I just repeated the tests I did yesterday and same results. Offlines I send to my alt do not arrive in email if sent from Clutter region but do arrive to email when sent from Veil of Shadows region.

Darrius, maybe you can test this because you have full access to what arrives to your email.

Do you get the offlines sent from Veil of Shadows but not from Clutter?

sl-service-account commented 9 years ago

Darrius Gothly commented at 2015-02-08T22:20:48Z

Yo! Whirly!

As requested, I logged in with an Alt, TP'd to each location separately, sent an offline IM and then TP'd back to my starting location. I received both offline IMs.

Note that I closed the IM Window upon returning back to my original location such that I only opened an IM window while already in the Region of interest.

I only did offline IMs though as your tests showed nothing came through from Clutter yet in my tests the IM was received. Stay tuned for more tests revolving around when the IM window is opened ...

sl-service-account commented 9 years ago

Darrius Gothly commented at 2015-02-08T22:28:00Z

Next test: IM Window opened after TP to Clutter

Both offline IMs received. Hmmm ...

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T22:33:45Z

Thanks Darrius.

So far I'm thinking my problem with hotmail is this (Maestro's last comment on BUG-6591

Maestro Linden added a comment - 08/Jul/14 4:39 PM

I ran some more tests with dd. In her case, her email provider blocks emails from certain sim IP addresses but not others (similar to gmx/1and1, the bounce mode was a simple 'abuse' type). Anyway, I just wanted to point out that this per-sim-blocking behavior exists in the wild.

Clutter was restarted so it will have changed sim IP address (I think?) but maybe I was just unfortunate that both that old & new sim IP addresses are being blocked by Hotmail.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-08T22:34:49Z

Well, still not fixed. I just checked my email. I should of had around 40 emails. I had 5 again - but NONE from SL this time. They were all from the Marketplace, except one for this thread. I got to thinking. I don't think this is a region issue, because whereas sending IM's to alts sometimes fail from Clutter, all these people sending group notices from subscribers aren't on Clutter - they're all over the grid. So yeah. Lindens? Bueller? Bueller?

sl-service-account commented 9 years ago

Darrius Gothly commented at 2015-02-08T22:39:47Z

Last test: IM Window opened after TP to Veil of Shadows

I then stayed logged in, left the IM window open and checked email. Sure enough, both Offline IMs received.

Sorry to say but it looks like it is working properly for me now.

And for the sake of completeness:

Firestorm 4.6.9 (42974) Dec 12 2014 09:47:51 (Firestorm-Release) with Havok support Release Notes

You are at 60.0, 184.0, 22.2 in Clutter located at sim10672.agni.lindenlab.com (216.82.53.34:13013) SLURL: http://maps.secondlife.com/secondlife/Clutter/60/184/22 (global coordinates 240,700.0, 334,520.0, 22.2) Second Life Server 15.01.23.298475 Release Notes

CPU: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (2394.03 MHz) Memory: 2046 MB OS Version: Microsoft Windows XP Service Pack 3 (Build 2600) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce 9800 GTX+/PCIe/SSE2

Windows Graphics Driver Version: 6.14.0013.3182 OpenGL Version: 3.3.0

RestrainedLove API: (disabled) libcurl Version: libcurl/7.24.0 OpenSSL/1.0.1i zlib/1.2.5 c-ares/1.10.0 J2C Decoder Version: KDU v7.5 Audio Driver Version: FMOD Ex 4.44.41 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Not Connected Settings mode: Hybrid Viewer Skin: Metaharper Modern (CoolOcean) Font Used: Deja Vu (96) Draw distance: 256 Bandwidth: 1500 LOD factor: 4 Render quality: High (5/7) Advanced Lighting Model: No Texture memory: 512 MB (1) VFS (cache) creation time (UTC): 2015-2-8T20:28:47 Built with MSVC version 1600 Packets Lost: 0/3,477 (0.0%)

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-08T23:33:54Z

This issue is happening to me as well. In the past, instant messages rarely failed to reach my inbox or spam box. I could always converse with people from offline without problem. In the past 2 or 3 weeks, my instant messages fail most of the time. I log in and find not only instant messages, but notecards delivered to me. While my transactions show a 0L delivery, I get no notification that the notecard was sent. In the past, I always got a notification to my email that something was dropped off by another person. This failure of the system is very difficult to manage for active merchants who rely on email notifications and instant message/email correspondence when offline. Please let me know what details I can provide to help diagnose and fix the issue. Thanks.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-08T23:59:21Z

@Arwen Who is your email provider?

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-09T00:24:22Z

Yahoo

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-09T12:13:08Z

So, I woke up to numerous instant messages and one inventory offer - none of the messages made it to email and the notification of inventory offer never made it either. This is very frustrating. I've used Yahoo for about 9 years. Messages from Second Life have reliably reached my inbox or spam box until recently. Yes, of course there have been some blips, but never a total blackout which is what is happening now.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-09T19:30:20Z

Same. Checked email just now. Zero from SL. This is completely unacceptable, especially from a business perspective.

sl-service-account commented 9 years ago

Sapphire Hotaling commented at 2015-02-09T23:44:13Z

This has been happening to me as well, and I use Gmail. So, I don't think it's solely a Yahoo issue.

sl-service-account commented 9 years ago

MB Robonaught commented at 2015-02-09T23:49:23Z

I haven't missed any of my offline messages, but I use my ISP designated email instead of a proxy type email service.

sl-service-account commented 9 years ago

Caleb Linden commented at 2015-02-09T23:57:36Z

I just checked out the recent attempted email sends in our logs and it appears that yahoo.com was the culprit. Please, submit a ticket to yahoo.com to resolve this issue.

'421 4.7.0 [TS02] Messages from [...] temporarily deferred due to user complaints - 4.16.56.1; see http://postmaster.yahoo.com/421-ts02.html (in reply to MAIL FROM command'

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-10T16:48:26Z

Thank you for re-opening this for comment. When I saw Caleb's comment that we need to contact our email provider (i.e., Yahoo), I followed the link he provided to do that. However, since the SL residents are the recipients of the emails and Linden Lab is the sender, Linden Lab needs to file a "Bulk Sender requesting whitelist status" application with Yahoo to get the email address (im.agni.lindenlab.com) removed from their spam filters. Residents cannot do this. Yes, I filed a support ticket with Yahoo to request it from my end, but my understanding of the information is that the request needs to come from the Sender/LL.

sl-service-account commented 9 years ago

Caleb Linden commented at 2015-02-10T20:24:50Z

I have submitted a ticket to operations team to investigate.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-10T23:26:10Z

Agree. Thank you for reopening this issue. I, too, followed the link provided by Caleb, and came to the same conclusion as Arwen. LL needs to file the ticket with Yahoo. However, there are people that do not use Yahoo that are having this same issue. I have asked several people I know and found this to be true, as well as Sapphire above stating she uses Gmail. So I'm not convinced this is Yahoo blocking our emails, and am still leaning toward it being something to do with SL.

sl-service-account commented 9 years ago

MB Robonaught commented at 2015-02-10T23:48:54Z

It is a common practice for spammers to use random letters and numbers for the sender (ggu6ut55@Gmail.com) name to create unlimited accounts that are very hard to block. Please note any third party email service, such as Yahoo, Hotmail or Gmail, looks at email user names for word structure as the only way to block most of those spam messages. Second Life sends offline usernames as encrypted, most likely for security reasons. The only way this can be fixed is for the third party providers to allow the Linden Lab domain to bypass the filter.

sl-service-account commented 9 years ago

Sapphire Hotaling commented at 2015-02-11T01:30:07Z

While this is true about third party email services, once the user adds a domain to their allow list, there should be no further issues. If LL were totally blocked, I would never receive IM to Emails, and I am receiving them sporadically. As it is, this is an issue or glitch somewhere in the servers, as I am also having issues with inworld IMs,Notices,Notecards capping out at a total of three in any combination. And thank you Caleb, for reopening this issue. Having worked in tech support for a major cell phone provider, this was also an issue with customers receiving emails on their phones. The first thing we asked them to do was to add the sender to their domain allow list, and in most cases the issues were resolved. However, there were those whom this did not work for, and upon further investigation, delivery of messages through the servers was the culprit, because messages were being recognized as sent and delivered through the servers, when in reality they were being dropped. I have also witnessed this issue at another company I worked for, when our system generated emails were not coming through to the customers, and they had placed our company domain on their allow list. Thanks again for reopening this one!

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-11T13:52:15Z

Yahoo Customer Care responded to me. They said that the administrator (Linden Lab) for the mail server(s) affected needs to contact Yahoo and provide information to effectively troubleshoot the issue. Here's what they wrote (please remember the "you" means Linden Lab in the following):

"Without any specific SMTP error message, we're unable to effectively troubleshoot the issue. Occasionally, interruptions or disruptions in email transmissions over the Internet will render a message undeliverable. While this is very rare, it does happen. If you continue to experience this delivery issue, in order to troubleshoot it, we'd appreciate it if you could provide a full SMTP thread that represents the connection that resulted in the delivery failure. Provide the following information in your response:

Detailed description of the problem (including when it started).
The sending IP(s) affected.
What types of emails are being sent from the affected IP(s)?
The output of a manual SMTP test with telnet from your mail server to our servers showing the SMTP conversation leading up to, and including, the rejection message.
    Telnet to this host "mta5.am0.yahoodns.net" (i.e., "telnet mta5.am0.yahoodns.net 25").
Log messages from your mail server showing which IP you connected to and what responses you got from the remote server at the time you received the failures.

Without the requested information, we'll be unable to investigate the problem."

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-11T23:34:31Z

Well, I checked my email again just now, and as usual - zero emails from SL. I get all emails from the Marketplace, and anything to do with SL itself - just not offline messages. If SL was blacklisted, it would stand to reason that I would be getting zero emails from SL, period. I am fixing to change my email address to my ISP one and see if that makes a difference. If so, this should pretty much quash any ideas that this is a Yahoo problem. I will post my findings soon.

sl-service-account commented 9 years ago

Arwen Serpente commented at 2015-02-11T23:40:13Z

Fyi, Fallacy, Marketplace emails come from a different address than the instant messages from inworld. Yahoo recognizes the marketplace emails from service.mail.secondlife.com as valid/acceptable and categorizes them as "shopping"; the instant messages, or other inworld communications from im.agni.lindenlab.com are recognized as "social" emails and flagged as spam.

I also receive all my Marketplace emails/sale confirmations. Only the inworld instant messages, inworld scripted vendor sales confirmations, etc fail to come through.

sl-service-account commented 9 years ago

CheriColette commented at 2015-02-12T00:14:17Z

I use gmail and I have same problem. No messages and when I sign into sl>>>>lots waiting.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-12T04:51:22Z, updated at 2015-02-12T04:53:23Z

ARGH. Well, after some pretty spectacular technical difficulties in RL, I'm back. Before my shit blew up, a friend and I were troubleshooting. Below is our findings.....

I changed my email address from yahoo to my ISP's. I logged on an alt, and IM'd myself. I got the emails (IM's). I also received a rogue group notice. I sent appx 5 offlines, and received them all.

I changed my email from my ISP's to gmail. I IM'd myself. I got the emails, but with a delay. (delay meaning it took as much as 5 mins to get them. When I was using my ISP's, they pretty much showed up immediately.) I received another rogue group notice while routing to gmail.

So up until now, it appears that it was in fact a yahoo problem. HOWEVER.....

While I was doing the above on myself, I had a friend on the phone with me, and I had her do the same steps that I was doing because she, too, used yahoo email and wasn't receiving offline messages.

She changed from yahoo to gmail. I IM'd her from my alt. She got the IM's, but with a delay. I sent appx 5 IM's to her. She received them all. She also sent her personal group a notice, and she received that as well. Then, I had her change her email back to yahoo, just for testing purposes. I IM'd her 3 times. She did not receive the IM's. After about 10 mins, I had her change back to gmail again. I IM'd her twice.

HERE's where it gets interesting

While waiting for the IM's to arrive in her gmail, the 3 I sent when she had her email set to yahoo, landed in her yahoo inbox. Then she checked her gmail, and got the ones I sent after she'd changed to gmail again.

SO, apparently yes, yahoo is having issues receiving offlines, but they are not blacklisted, otherwise those few IM's my friend got would of never made it. And that also doesn't explain why some people are not receiving any offlines, when they don't use yahoo email at all. Lastly, why is this all of a sudden an issue, if it is all on the email providers end, considering I've used the same yahoo email since starting SL 7 years ago, and I've NEVER had a problem until now.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-02-12T05:22:33Z

Maybe it depends what region the offlines are sent from? That's certainly the case with my Hotmail - offlines sent from certain regions never arrive & remember Maestro's comment on BUG-6591 that some email providers block emails from certain sim IP addresses but not others.

sl-service-account commented 9 years ago

Lucia Nightfire commented at 2015-02-12T05:26:37Z

If I have any IM2Emails go through from any region, they are received in my Yahoo inbox 3 - 4 hours from when they actually occurred.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-12T06:36:54Z

Well, I dunno Whirly. I mean all the IM's I've sent to test with all come from Clutter. Including the ones my friend got when she was routing to yahoo. Sooo, I dunno.

sl-service-account commented 9 years ago

Fallacy DeCuir commented at 2015-02-13T01:06:09Z

Any progress from the Lindens on this yet?

sl-service-account commented 9 years ago

Lera Keng commented at 2015-02-18T00:28:23Z

Yes, any further progress?? I have noticed a little change but not much. I now receive maybe 40% of the offlines I should. I am still not receiving all my IMs to email nor am I receiving many of my automated direct to email logs from subscriber kiosks and payment submission devices.

sl-service-account commented 9 years ago

StealsAndDeals Blogger commented at 2015-02-23T08:31:06Z

@Caleb Linden, would you be so kind as to check with the operations team and investigate this further as there has been zero updates in this issue for weeks now. This issue needs to be addressed and fixed without users having to change their email addresses! Considering it is affecting several different email accounts & addresses, it is not only conceivable but quite possible that this problem could continue to occur even with email address changes.

sl-service-account commented 9 years ago

Pamela Galli commented at 2015-03-01T22:30:05Z, updated at 2015-03-01T22:32:19Z

Today I noticed that my Message on Rez emails have stopped. I use these to confirm that boxed contents were copied to inventory and rezzed inworld.

I got 70 of these messages yesterday, have received only 9 today – only one since 6am.