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[BUG-8481] SL Voice quality bad, breaks up, choppy, stuttering - last one - BUG-8397 - BUG-8440 - BUG-8456 #16083

Open sl-service-account opened 9 years ago

sl-service-account commented 9 years ago

Steps to Reproduce

n/a

Actual Behavior

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Expected Behavior

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Other information

Back to square one:

Last night (2/11/15), some people said that my voice was choppy on Firestorm 4-6-9-42974

But it's still ok on Singularity 1-8-5-5617

So, it's still the same way that it was, with the new RealTek driver. But, what has been learned?

The poor voice quality is not due to the RealTek driver - 2.70 or 2.75 - We know this, because SL Voice is ok on Singularity 185 - The issue has something to do with Vivox.

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Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-8481 | | Summary | SL Voice quality bad, breaks up, choppy, stuttering - last one - BUG-8397 - BUG-8440 - BUG-8456 | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | slack7639 Gigamon (slack7639.gigamon) | | Created at | 2015-02-13T17:08:34Z | | Updated at | 2017-07-07T15:50:00Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-02-13T17:38:09.111-0600', "Is there anything you'd like to add?": 'Back to square one:\r\n\r\nLast night (2/11/15), some people said that my voice was choppy on Firestorm 4-6-9-42974\r\n\r\nBut it\'s still ok on Singularity 1-8-5-5617\r\n\r\nSo, it\'s still the same way that it was, with the new RealTek driver. But, what has been learned?\r\n\r\nThe poor voice quality is not due to the RealTek driver - 2.70 or 2.75 - We know this, because SL Voice is ok on Singularity 185 - The issue has something to do with Vivox.\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\nOne test that I did:\r\n\r\nIn my Devices / "Sound, video and game controllers"\r\n\r\nOf the two, I disabled . . . NVIDIA Virtual Audio Device (Wave Extensible) (WDM)\r\n\r\nSo that only this was enabled . . . RealTek High Definition Audio\r\n\r\nI don\'t think this was necessary - I noticed no difference if it was on or off - but it can\'t hurt to be disabled\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\nI have another sound card that I will try tonight:\r\n\r\nCreative Sound Blaster X-Fi Surround 5.1, USB (on Windows 8.1 32-bit)\r\nFile size: 38.26 MB\r\nRelease date: 4 Feb 14\r\nFile Name : USB_PCDRV_LB_WIN8_1_02_0000.exe\r\n\r\nNote: Plug in the sound card, before installing the driver, otherwise, Windows will not detect it\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\nThis page has a good technical explanation the problem:\r\n\r\nX-Fi sound card with sound issues - X-Fi Sound Cards Producing Crackling and Popping Sounds During Game Play Keywords / Key Phrases: crackling, popping, X-Fi, distorted sound, gaming, clock speed, x-fi sound card producing distorted sounds . . . http://support.creative.com/kb/ShowArticle.aspx?sid=24669\r\n\r\n(Not sure what happened to that page. I have attached a pdf of the article.)\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\n02/13/15 I seemed to be getting good results last night with the Creative Sound Blaster X-Fi Surround 5.1\r\n\r\nAt first, there was some distortion, but then it seemed to clear up. People said that they can hear me fine.\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\nI can hear myself on my headset. Is there any way I can turn it off? . . . Check out all of these settings:\r\n\r\nControl Panel / Sound / Playback tab / Speaker (default) / Properties . . . SPDIF-Out (disabled)\r\nLevels: Speaker 100% . . . Line-In/Mic-in: 0 . . . mute everything except for the Speaker, then you won\'t hear yourself\r\n\r\nControl Panel / Sound / Recording tab / Line-In/Mic-In (default) / Properties . . . What U Hear (disabled)\r\n[un-check] Microphone Boost . . . this usually makes voice too distorted\r\nLevels: 65 (65%) . . . in the Viewer, put the slider at 33% . . . Reason:\r\n\r\n... A crucial setting I\'ve learned about for voice is the mic level settings.\r\n... Someone told me to put the Windows Mic level at 90%, and the Viewer Mic level at 50% ... The Windows setting just has to be higher than the Viewer\r\n... The reason for this is that there\'s something called a Sound Gate, and if the levels are reversed, then you get red-lining and distortion.\r\n\r\nIf you\'re at Voice Canyon testing voice, don\'t forget that that\'s the point of being there, and you can\'t turn it off.\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *\r\n\r\n[Something I found confusing] See instructions in box for how to make connections to the SB1090 (details not pertinent to this post, but if you want to know, please ask)\r\n\r\nPut USB on Full speed instead of High Speed . . . what is Full vs High?\r\nUnder \'Creative audio control panel,\' be certain that \'high speed\' (2.0) is checked, and not \'full speed\' (1.1). This may or may not solve lag and other commonly cited audio issues.\r\n\r\nQ: Is there a more current version of the firmware? I don\'t see it listed anywhere on the web page.\r\nA: I\'m sorry there is no firmware available for the model you stated. Seldom there will be a firmware available for Creative sound cards.\r\n\r\n* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'n/a', 'What were you doing when it happened?': 'n/a', 'What were you expecting to happen instead?': 'n/a', } ```
sl-service-account commented 9 years ago

Kyle Linden commented at 2015-02-13T23:38:09Z

Hi Slack7639,

Thank you for this update. Please let us know the results with your alternate sound card.

Thank you

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:42:50Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!