sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-03-18T01:34:59Z
The repro hair displays correctly for me on all graphics settings on my Windows system. See Whirly_Windows.png attached.
Second Life 3.7.25 (299021) Feb 13 2015 15:21:02 (Second Life Release)
Release Notes
You are at 62.4, 153.7, 25.9 in MODA located at nolink>sim20026.agni.lindenlab.com (216.82.53.164:13018)
SLURL: http://maps.secondlife.com/secondlife/MODA/62/154/26
(global coordinates 148,542.0, 344,986.0, 25.9)
Second Life Server 15.03.09.299675
Retrieving...
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3491.95 MHz)
Memory: 16268 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 750/PCIe/SSE2
Windows Graphics Driver Version: 9.18.0013.4788
OpenGL Version: 4.5.0 NVIDIA 347.88
libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Vivox 4.6.0009.20030
Built with MSVC version 1600
Packets Lost: 54/4,801 (1.1%)
Steps to Reproduce
View the Rianna hair from Moda Designs: http://maps.secondlife.com/secondlife/MODA/57/147/26
Actual Behavior
A mesh hair that looks correct to Windows users appears broken to users on Macs running Mavericks and Yosemite, regardless of graphics settings and graphics cards. (I tested on Mavericks with an Nvidia card; a friend was on Yosemite with ATI.)
ALM on or off makes no difference. Hardware skinning on or off makes no difference. Changing alpha mask settings makes no difference. All render quality settings from Low to Ultra were checked. Neither of us generally has trouble viewing mesh.
A user on Windows was able to see the hair correctly.
The store owner had contacted the Firestorm team about two Mac users who had complained about the same hair. We tested on SL Viewer as well to confirm that it was not Firestorm-specific. Environment provided is from the version of V3 I used.
Expected Behavior
I was expecting the hair to look as it's designed to look.
Other information
In the attached snapshot, the avatar is wearing the hair; an image of what it's supposed to look like is in the background.
Attachments
Links
Related
Duplicates
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-8801 | | Summary | Certain Mesh Hair with alpha triangles, Mac and Linux specific | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Lette Ponnier (lette.ponnier) | | Created at | 2015-03-18T01:11:59Z | | Updated at | 2023-08-17T01:12:09Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-03-17T20:34:58.892-0500', "Is there anything you'd like to add?": "In the attached snapshot, the avatar is wearing the hair; an image of what it's supposed to look like is in the background.", 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'A mesh hair that looks correct to Windows users appears broken to users on Macs running Mavericks and Yosemite, regardless of graphics settings and graphics cards. (I tested on Mavericks with an Nvidia card; a friend was on Yosemite with ATI.)\r\n\r\nALM on or off makes no difference. Hardware skinning on or off makes no difference. Changing alpha mask settings makes no difference. Neither of us generally has trouble viewing mesh.\r\n\r\nA user on Windows was able to see the hair correctly.', 'What were you doing when it happened?': 'The store owner had contacted the Firestorm team about two Mac users who had complained about the same hair. We tested on SL Viewer as well to confirm that it was not Firestorm-specific.', 'What were you expecting to happen instead?': "I was expecting the hair to look as it's designed to look.", 'Where': "http://maps.secondlife.com/secondlife/MODA/57/147/26\r\nThe problem is probably not specific to the location, but a demo of the hair can be obtained. It's the Rianna hair.", } ```