[BUG-9013] received incoming IM notification from offline user

[sl-service-account]

Steps to Reproduce

logging in

[01:26:56] [Second Life: Haven (HavenNephele) is offline.] [02:15:21] Relog completed [02:15:44] [Second Life: Incoming message from HavenNephele Resident] [02:16:12] Joanne The Impaler (Joanne Furlough): ? [02:16:12] [Second Life: User not online - message will be stored and delivered later.]

Actual Behavior

a friend of mine logged off 30 minutes before this, then I relogged, and when I logged in I received an incoming message announcement from my friend while she was offline

Expected Behavior

I was expecting no incoming message announcement

Other information

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-9013 | | Summary | received incoming IM notification from offline user | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Joanne Furlough (joanne.furlough) | | Created at | 2015-04-11T09:25:36Z | | Updated at | 2017-07-07T15:50:58Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-04-11T15:57:56.399-0500', 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'a friend of mine logged off 30 minutes before this, then I relogged, and when I logged in I received an incoming message notification from my friend while she was offline', 'What were you doing when it happened?': 'logging in\r\n\r\n[01:26:56] [Second Life: Haven (HavenNephele) is offline.]\r\n[02:15:21] Relog completed\r\n[02:15:44] [Second Life: Incoming message from HavenNephele Resident]\r\n[02:16:12] Joanne The Impaler (Joanne Furlough): ?\r\n[02:16:12] [Second Life: User not online - message will be stored and delivered later.]', 'What were you expecting to happen instead?': 'I was expecting no incoming message notification', 'Where': 'http://maps.secondlife.com/secondlife/isle%20of%20misfits/57/59/37\r\n(global coordinates 245,561.0, 283,963.0, 36.8)\r\n', } ```

[sl-service-account]

Lucia Nightfire commented at 2015-04-11T20:57:56Z

What could have happened was your friend sent that IM while you were in a region that had a lag spike or while you were in the process of teleporting to or crossing into a new region. In such circumstances, the IM goes to email(if applicable) and you will get the IM on your next relog.

[sl-service-account]

Caleb Linden commented at 2015-04-20T06:11:13Z

Dev says it may have been a fluke with one of hosts handling IMs. We weren't able to reproduce it on the server that RC Magnum was running at that time. But please do let us know if this is occurring again.

[sl-service-account]

Joanne Furlough commented at 2015-06-03T16:18:33Z

I just had this happen to me again. I logged in:

You are at 160.3, 70.7, 79.7 in Somani located at sim10566.agni.lindenlab.com (216.82.52.72:13015) SLURL: http://maps.secondlife.com/secondlife/Somani/160/71/80 (global coordinates 464,544.0, 305,735.0, 79.7) Second Life Server 15.05.07.301703

and received [09:11:05] [Second Life: Incoming message from Nastaliandra Resident] [09:13:30] Joanne The Impaler (Joanne Furlough): are you online? [09:13:31] [Second Life: User not online - message will be stored and delivered later.]

[sl-service-account]

Lucia Nightfire commented at 2015-06-03T17:02:37Z

This can also happen if the region you were in had capacities issues when that IM was received. It will be seen on the next relog.

[sl-service-account]

Joanne Furlough commented at 2015-06-03T18:48:36Z, updated at 2015-06-04T00:00:39Z

No Lucia, in both cases of this I did not receive an IM. I did not receive an offline IM in my email box, nor did I receive a message that was saved. However I did receive the announcement that I had an incoming message from a user who should be incapable of sending an incoming message.

[sl-service-account]

Whirly Fizzle commented at 2015-06-03T20:20:09Z

I've had this happen too. I have a theory about what causes it, but my theory may be bollocks.

Are you using a TPV Joanne? Because as far as I can tell, the LL does not notify you in IM when an avatar opens a new IM session to you and begins to type. On the LL viewer the IM window only opens when the first message is posted.

My theory:

• Avatar A is on the LL viewer or is on a TPV with the "send typing notifications to other avatars during IM sessions" enabled.
• Avatar B is on a TPV with the option enabled to "announce incomming IM's as soon as the sender starts typing".
• Avatar A opens an IM session with Avatar B
• Avatar A starts to type in the IM box of Avatar B while Avatar B is teleporting.
• Normally what would happen here is Avatar B would see their IM window open from Avatar A with "Second Life: Incoming message from Avatar A", however this does not happen (because Avatar B is in mid-teleport).
• Avatar A does or does not send the IM message - shouldn't matter.
• Later on, Avatar B relogs and that undelivered "..is typing..." packet gets delivered from Avatar A to Avatar B which opens the IM session for Avatar B if Avatar B is on the TPV.

This has only happened to me very very occasionally in the past but lately it has been happening more frequently, which makes me wonder if its related to SEC-1529 SEC-1529 isnt a security issue, it was only filed there because I posted full chat logs. SEC-1529 is "Avatars appearing offline to each other for a short period of time when in an IM conversation when neither avatar has changed regions during that conversation."

[sl-service-account]

Joanne Furlough commented at 2015-06-04T00:00:18Z, updated at 2015-06-04T00:05:04Z

Hello Whirly. Yes, I'm using a TPV, Firestorm Viewer. What I'm experiencing is

• Avatar Alice is on the LL viewer or is on a TPV with the "send typing notifications to other avatars during IM sessions" enabled.
• Avatar Bob is on a TPV with the option enabled to "announce incomming IM's as soon as the sender starts typing".
• Avatar Bob opens an IM session with Avatar Alice and converses in IM for some time
• Avatar Bob logs off
• Avatar Alice logs off
  • The above log off sequence does not seem to matter. Avatar Alice can log off before Avatar Bob and the notification occurs
• Avatar Bob logs on and receives an incoming message announcement from Avatar Alice

[sl-service-account]

Saeros Linden commented at 2017-07-07T00:43:14Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!