[BUG-9067] CLONE (Still broken! Please Fix!) - Adobe FlashPlayer (Update Version: 17.0.0.169)11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok

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Steps to Reproduce

trying to playback the videos at the E² – MEDIADROME: http://slurl.com/secondlife/Titus%20Groan/115/252/2002

it tooked me while to figure out that the updated flashplayer caused this issue.

after deinstalling it with the uninstaller: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

and reinstalling the pre version 11.7: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_7_osx.dmg

[ UPDATE: This older version is no longer available ]

everything worked like it should again ...

Actual Behavior

since flash player version 11.8.800.115 and newer beta versions for mac, video and websites containing video can't be watched inworld anymore. streaming works but the video screen stays black, only the sound of the media can be heard

Expected Behavior

video should be visible

Other information

downgrade back to flash 11.7 if you are on a mac and want to watch video inworld!

i filled out a report about that issue at the adobe bugbase: https://bugbase.adobe.com/index.cfm?event=bug&id=3597462

but as they are waiting for votes for that bug, it may take some time till they might escalate this bug to management team and fix it ...

so if you encounter the same bug on your system, please give it a vote on the adobe bugbase!

reportet as well on the firestorm jira: http://jira.phoenixviewer.com/browse/FIRE-11057

Attachments

• asked to view-videos-in-web-browser-sign at LEA sim.jpg 2015-04-18 00:35:15
• blank-screen-at-the-goethe-institute.jpg 2015-04-18 00:35:15
• fix-webkit-signs - for free at the SL marketplace.jpg 2015-04-18 00:35:15
• install flash - it is installed.jpg 2015-04-18 00:35:15
• project-darksphere.jpg 2015-04-18 00:35:15
• pro-media-no-black-screens.jpg 2015-04-18 00:35:15
• pro-media-no-white-screens.jpg 2015-04-18 00:35:16
• pro-media-we-want-our-videos-back.jpg 2015-04-18 00:35:16
• websites-do-not-show-properly.jpg 2015-04-18 00:35:16
• youtube-with-internal-browser - black-video.jpg 2015-04-18 00:35:16
• youtube-with-internal-browser - blank-video.jpg 2015-04-18 00:35:16

Links

Duplicates

• [ ] https://github.com/secondlife/jira-archive/issues/11885

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-9067 | | Summary | CLONE (Still broken! Please Fix!) - Adobe FlashPlayer (Update Version: 17.0.0.169)11.8.x & Mac OS X: media streaming broken, black or blank video screen, only sound plays ok | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Duplicate | | Reporter | davidventer (davidventer) | | Created at | 2015-04-18T04:35:15Z | | Updated at | 2015-04-20T16:33:22Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2013-08-21T08:52:06.996-0500', "Is there anything you'd like to add?": 'downgrade back to flash 11.7 if you are on a mac and want to watch video inworld!\r\n\r\ni filled out a report about that issue at the adobe bugbase: \r\nhttps://bugbase.adobe.com/index.cfm?event=bug&id=3597462\r\n\r\nbut as they are waiting for votes for that bug, it may take some time till they might escalate this bug to management team and fix it ...\r\n\r\nso if you encounter the same bug on your system, please give it a vote on the adobe bugbase!\r\n\r\nreportet as well on the firestorm jira:\r\nhttp://jira.phoenixviewer.com/browse/FIRE-11057\r\n', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "since flash player version 11.8.800.115 and newer beta versions for mac, video and websites containing video can't be watched inworld anymore. streaming works but the video screen stays black, only the sound of the media can be heard", 'What were you doing when it happened?': 'trying to playback the videos at the E² -- MEDIADROME:\r\nhttp://slurl.com/secondlife/Titus%20Groan/115/252/2002\r\n\r\nit tooked me while to figure out that the updated flashplayer caused this issue.\r\n\r\nafter deinstalling it with the uninstaller:\r\nhttp://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html\r\n\r\nand reinstalling the pre version 11.7:\r\nhttp://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_7_osx.dmg\r\n\r\neverything worked like it should again ...', 'What were you expecting to happen instead?': 'video should be visible', 'Where': 'http://slurl.com/secondlife/Titus%20Groan/115/252/2002', } ```

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Teno Theriac commented at 2013-08-21T13:52:07Z

today, mr. Jing Yuan from the adobe support team asked me to do a video-proof from the bug i reported here …

i'm sorry, as i already spended hours to figure out, making it traceable and reporting it to jiras in asking to take care of:

https://bugbase.adobe.com/index.cfm?event=bug&id=3597462 https://jira.secondlife.com/browse/MATBUG-366 http://jira.phoenixviewer.com/browse/FIRE-11057 http://e2.ga-weblog.com/2013/07/16/issues-with-flashplayer-version-11-8/ http://teno-tc.blogspot.com/2013/07/checking-and-examining-cables.html

right now i can't efford the time for such video and everyone reading this with the same bug are pleased to do so and report, comment, vote it in the provided links to the bug-databases.

here is a link to a screen capture recording software: http://www.techsmith.com/download/jing/

pls fix this soon! thx

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Whirly Fizzle commented at 2013-08-21T15:54:01Z

Also see BUG-2589 (I don't think this issue is the same as BUG-2589 but I'm not 100% sure).

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MartinRJ Fayray commented at 2014-03-13T02:32:16Z

From BUG-5368:

Jaerik added a comment - 12/Mar/14 9:38 PM

Chris Campbell, a developer for Adobe, talks about exactly what the problem is in the SL viewer that is causing this in the comments found on the Firestorm JIRA for the exact same issue - http://jira.phoenixviewer.com/browse/FIRE-11057

"In Flash Player 11.8.47, Adobe removed the last remaining legacy code that was supporting QuickDraw (and CarbonEvents) as per Apple's recommendation (QuickDraw has been deprecated for years). We have a product called AIR that also embeds Webkit which can in turn use Flash Player. After making the change to remove QuickDraw, we had to change AIRs' embedded WebKit at the same time so that AIR's WebKIt would not use QuickDraw either but instead use CoreGraphics and CocoaEvents. Since SecondLife is apparently also embedding WebKit, they will need to apply the same kind of changes that we did in our embedded WebKit if they want to use more recent versions of the Flash Player."

This problem has existed since the summer of last year and makes most of the media in SL useless on Mac since so many videos are flash.

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Teno Theriac commented at 2014-03-13T02:55:26Z

thx martin for the comment! glad this possibility is back again with the new jira version.

i wonder what the problem at lindenlab is, in not being able to fix this ...

by trying to run a place that builds upon and needs the essential of media streaming, my patience on waiting for almost 8 month for that fix, started to turn me down and i had to reconsider my priorities to other things than SL: http://e2.ga-weblog.com/?p=3430

still looking forward to come back, if its not too late already ...

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Whirly Fizzle commented at 2014-03-13T15:42:00Z

Heya Teno,

Would you mind if this bug report was set to public access? Someone filed a duplicate of it at BUG-5368 and they would like to see this report.

If you dont mind doing this, you can edit this issue and change the security level to "Public" - currently it is set to "Triagers and reporters". Thanks!

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Teno Theriac commented at 2014-03-13T15:52:53Z

thx for the advice, whirly done and set back to 'public' now ...

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Teno Theriac commented at 2014-03-14T09:31:49Z

get 7 FREE protest signs at the SL marketplace, to show your support for fixing this bug: https://marketplace.secondlife.com/p/FREE-Protest-Signs-for-webkit-fix-bug-3694/5849048

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Teno Theriac commented at 2014-03-15T02:30:03Z

if you are not able to post a comment here, you are welcome to do so at the marktetplace, where i give 7 protest signs for free to show your support. see link in my comment above ...

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Loki Eliot commented at 2014-04-06T13:20:38Z

Can you please fix this issue before 10th of May? i would like to watch the Eurovision song contest with my friends in SL without having to install an older version of Flash with all its security holes.

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Marissa Linden commented at 2014-04-18T17:49:37Z

I reproduced this back in August and we imported the jira as an internal issue. As we work on it the workaround currently is to roll back Flash to 11.7.

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Teno Theriac commented at 2014-04-19T09:27:34Z

thx to let us know, finally, marissa! for security reasons i would not suggest to get back to flash 11.7.x!

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Teno Theriac commented at 2014-06-17T14:52:39Z

today Second Life Viewer v3.7.9 (290582) got released, and there is still nothing about this media bug on mac to be found in the official release notes: http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.7.9.290582

• why aren't you informing on the official release notes that this bug exist?

• are you sure working on it - what are the results on it so far; are there any news?

• did ebbe linden had a look on that, like announced on VWBPE 2014 in april? daniel voyager put the transcript from this event on his blog: is there any hope that shared media can be fixed for Mac users? “That sounds like a bug. I don’t know the status of that. I don’t know if the platform constrains us. I will look into that.” (https://danielvoyager.wordpress.com/2014/04/11/ebbe-linden-keynotes-highlights)

• is there any nebulous date in sight, till when this bug is going to be fixed?

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davidventer commented at 2015-04-18T04:37:06Z, updated at 2015-04-18T04:41:07Z

This issue is still not fixed (since 2013). PLEASE FIX IT!!!!!! I cannot view SL Shared Media video on Mac (rMBP) using latest OS X and Flash Player... Sound plays... Video is black/blank.

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kent Danitz commented at 2015-04-18T04:44:15Z

I also have this problem and it will not work for me..

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Whirly Fizzle commented at 2015-04-18T18:09:51Z

The only work around for now is to use an older version of Flash player (earlier then 11.8) - though you may not wish to do this for security reasons and also if you use Safari browser, earlier versions of Flash will not work.

Linden Lab are working on a fix for this problem - the outdated webkit is being replaced with Chrome Embedded Framework - see OPEN-218