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[BUG-9112] logout taking forever after loging out #16651

Open sl-service-account opened 9 years ago

sl-service-account commented 9 years ago

Steps to Reproduce

it happens everywhere I am also getting objects not loading and various other problems since about 9.30am SL time

Actual Behavior

when i log out and it is taking nearly 5 minutes for my avatar to leave game.

Expected Behavior

for me to logout and be able to log straight back in like I have been able to do for years. for the worlds to load as normal and objects to rez as normal

Other information

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-9112 | | Summary | logout taking forever after loging out | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | road Admiral (road.admiral) | | Created at | 2015-04-23T20:47:30Z | | Updated at | 2017-07-07T15:51:49Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-04-23T17:47:22.636-0500', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'when i log out and it is taking nearly 5 minutes for my avatar to leave game.', 'What were you doing when it happened?': 'it happens everywhere I am also getting objects not loading and various other problems since about 9.30am SL time', 'What were you expecting to happen instead?': 'for me to logout and be able to log straight back in like I have been able to do for years.\r\nfor the worlds to load as normal and objects to rez as normal ', } ```
sl-service-account commented 9 years ago

Alexa Linden commented at 2015-04-23T22:47:23Z

When filing a Jira please provide more details of your problem. Without this information your jira will be closed as Needs More information and will not be triaged.

Please include:

(!) Which version of the client are you using? (This can be found in Help, About Second Life) 

(!) Your computer specs (from Help, About Second Life) 

(!) A description of the problem, explaining what you do / see / don't see, including any error messages displayed 

(!) Step by step Directions on how to reproduce your experience. 

(!) A screenshot of what you are seeing. 

Please press the Information Provided button when you have added the additional information. Thanks!

sl-service-account commented 9 years ago

road Admiral commented at 2015-04-24T20:36:37Z

Firestorm 4.6.9 (42974) Dec 12 2014 12:47:58 (Firestorm-Releasex64) with OpenSimulator support. Second Life 3.7.24 (297623) Dec 19 2014 06:55:47 (Second Life Release) Release Notes

You are at 193.5, 161.8, 43.8 in Forever Beach located at sim10643.agni.lindenlab.com (216.82.52.205:13008) SLURL: http://maps.secondlife.com/secondlife/Forever%20Beach/193/162/44 (global coordinates 173,249.0, 237,986.0, 43.8) Second Life Server 15.04.08.300724 Retrieving...

CPU: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (3599.97 MHz) <<<<< not right running at 4.5ghz Memory: 16328 MB OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601) Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD 7800 Series

Windows Graphics Driver Version: 8.17.0010.1333 OpenGL Version: 4.2.13283 Compatibility Profile Context 14.501.1003.0

libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1h zlib/1.2.8 J2C Decoder Version: KDU v7.0 Audio Driver Version: FMOD Ex 4.44.31 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 4.6.0009.20030

Built with MSVC version 1600 Packets Lost: 47/1,099 (4.3%)

I get the cant login message saying it has begun the logout process every time I have to relog because of lag issues or for any other reason.

[13:25] ssǝlǝɯoɥ ǝɥʇ pɐoɹ (road.admiral) is offline. [13:27] ssǝlǝɯoɥ ǝɥʇ pɐoɹ left chat range. [13:27] ssǝlǝɯoɥ ǝɥʇ pɐoɹ left the region.

sl-service-account commented 9 years ago

road Admiral commented at 2015-04-24T20:38:37Z

the graphics issue seems to have been resolved since someone went into my account and did maintenance earlier or thats what the popup message said.

sl-service-account commented 9 years ago

road Admiral commented at 2015-04-24T21:16:55Z

and the packet loss you client is showing is a problem your end not mine I get no packet loss from anywhere in the word so I know it is not me im not some n00b.

sl-service-account commented 9 years ago

Whirly Fizzle commented at 2015-04-24T23:11:29Z

Heya Road,

You listed both Firestorm viewer and the Linden Lab viewer in your comment above. Just to clarify, are you seeing the same slow logout problem with both viewers?

When you quit the viewer, is the viewer itself taking a long time to run through the logout process? Or is the problem that the viewer runs through the logout process and quits quickly but you cannot login again until a few minutes have passed because the server end still thinks you are online?

Can you reproduce this problm using the latest version of the LL viewer from https://secondlife.com/support/downloads/ Login, wait at least a few minutes and then logout. Then attempt to login again and reproduce the "begun the logout process" error and then quit the viewer. Then before relaunching the viewer, zip up your logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

sl-service-account commented 9 years ago

road Admiral commented at 2015-04-25T00:22:22Z

ok that's weird my last comment disappeared with the screenshot of the login

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:42:21Z

Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!