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[BUG-11519] keep crashing after logging in #1694

Open sl-service-account opened 8 years ago

sl-service-account commented 8 years ago

Steps to Reproduce

just standing

Actual Behavior

I log in an not even in for two minutes an crash

Expected Behavior

to be able to enjoy sl

Other information

Links

Duplicates

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-11519 | | Summary | keep crashing after logging in | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Rosie Paz (rosie.paz) | | Created at | 2016-03-06T04:35:19Z | | Updated at | 2017-07-07T15:50:58Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-03-06T20:24:19.386-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I log in an not even in for two minutes an crash ', 'What were you doing when it happened?': 'just standing', 'What were you expecting to happen instead?': 'to be able to enjoy sl', } ```
sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-03-07T02:24:19Z

Heya Rosie,

The next time you have this crash, before relaunching the viewer, zip up your logs folder & attach it to this issue using More Actions -> Attach files. This page tells you where to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Thanks!

sl-service-account commented 8 years ago

Rosie Paz commented at 2016-03-07T02:57:22Z

Hi.. yes I us webroot antivirus.. my computer goes black an I have to restart my computer

i dont see a crash report

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-03-07T17:19:19Z

There is a known problem with Webroot antivirus software being incompatible with Pipelining in the viewer, which will cause you to see lots of corrupted rainbow coloured textures and exploding mesh and you will also be very crashy - see BUG-11314 for this bug.

However your monitor screen turning black & needing to restart the computer to fix it sounds more like a bad graphics driver crash or possibly an overheating problem.

Lets try disabling Pipelining in the viewer first anyway. If you are suffering from the Webroot bug then that will fix it.

Does this stop the crashes from happening?

sl-service-account commented 8 years ago

Rosie Paz commented at 2016-03-07T17:56:34Z

Yes that texture bug .. seems to be helping I am in sl .. Thanks for your help Whirly

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-03-07T21:24:33Z

OK great! Looks like it was just the Webroot problem then :) As long as you keep HttpPipelining set to FALSE, you should be okay now.

If you change to a different antivirus software in the future, remember to set HttpPipelining back to TRUE because Pipelining will give you much faster texture and mesh fetches.

sl-service-account commented 8 years ago

Phate Shepherd commented at 2016-05-03T14:49:47Z

Whirly, is this related to the ntdll.dll crashes that I have seen in other threads? I've got a system with rare ntdll.dll crashes in Firestorm and the issue most closely matches BUG-11314, however I don't run webroot, but I do have a NVME drive like others who have reported the issue.

In BUG-11314, you commented that it was confirmed as happening on machines without webroot, so I am confused why that ticket was closed as unactionable when it doesn't look to be an outside program.... or if it is, it does the same thing with Security Essentials as it does with Webroot. I am more of the mind it has to do with the larger queue depth of NVME drives making corruption possible.

sl-service-account commented 8 years ago

Phate Shepherd commented at 2016-05-03T14:51:06Z

Ohh, as a side note, I am tempted to try placing the cache on another non NVME drive and see if that fixes it rather than turning HTTPPipelining off.

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-05-03T20:08:49Z

@Phate I left you a reply on http://jira.phoenixviewer.com/browse/FIRE-17307

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:34:36Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!