sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-06-17T19:10:28Z
Heya Zhemchuzhinka,
There have been a lot of people reporting this DNS problem recently - it appeared to start approximately on Feb 22nd. The cause is as yet unknown. One theory is the cause may be a Windows update giving this problem on certain systems only.
Please try the following to fix this problem:
- If you havnt already done so since this problem began, reboot your computer and totally power off your router/cable modem for a good 10 minutes and then try again.
- Flush your DNS cache. Instructions on how to do this are here: http://forums.eukhost.com/f15/how-clear-flush-dns-cache-windows-linux-mac-machines-6337/
- If still no luck, try changing over to using Google Public DNS. Instructions on how to do this are here: http://code.google.com/speed/public-dns/
- DNS errors might also be caused by anti-virus software. F-secure and Avast are particularly bad for this. F-Secure (and possibly other anti-virus software) can give DNS errors when you try to log into SL using a viewer (any viewer). The option scan and remove viruses from internet traffic will effectively prevent login. You can either disable this option or find a way to exclude the viewer from the check. If you are using Avast, Go to Avast -> Realtime shields -> file system shield -> Expert settings -> exclusions -> add -> browse to the SecondLife Viewer install folder
- Do you use a proxy redirector, for example ProxyCap? This can also cause DNS errors when trying to login to Second Life.
If this does not help then please can you do the following while using the LL viewer:
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Reproduce the login failure and then before relaunching the viewer, zip up your viewer logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
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What Firewall and antivirus software do you have installed on the affected system?
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Can you remember if this problem started the first login after installing Windows updates?
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Did you install any new software on your computer just before this problem started?
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Do you have other computers in the house connected to the same home network and if so, are you also getting the DNS login error on those other systems?
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From the login screen, go to Help -> About Second Life, click the copy to clipboard button and paste all your system information into a comment here.
Thanks!
Steps to Reproduce
As usual I entered my login and password yesterday. Today too.
Actual Behavior
I can not log in Second Life
Expected Behavior
I did not have problems with log in Second Life. And I do not understand why yesterday I could not do it.
Other information
I can connect to the web site www.secondlife.com but I can not log in Second Life(
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-9479 | | Summary | I had to get this message - " DNS could not resolve the host name " | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Zhemchuzhinka (zhemchuzhinka) | | Created at | 2015-06-17T19:05:05Z | | Updated at | 2017-07-07T15:50:09Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-06-17T14:10:28.000-0500', "Is there anything you'd like to add?": 'I can connect to the web site www.secondlife.com but I can not log in Second Life(', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I can not log in Second Life', 'What were you doing when it happened?': 'As usual I entered my login and password yesterday. Today too.', 'What were you expecting to happen instead?': 'I did not have problems with log in Second Life. And I do not understand why yesterday I could not do it.', } ```