[BUG-11530] Viewer crashes in nvwgf2umx.dll or nvwgf2um.dll when Nvidia ShadowPlay is enabled when opening Help -> Report bug, Help -> About, & sometimes when detecting hardware during launch.

sl-service-account commented 8 years ago

I'm not sure if this bug is fixable in the viewer - I suspect it's a Windows 10, Nvidia driver or ShadowPlay bug. So far this bug can only be reproduced on Windows 10 systems and it appeared fairly recently, so possibly it started with a later Nvidia driver or a Windows 10 update. I am unable to reproduce this crash on my Windows 7 SP1 box which has Nvidia GTX 750 graphics.

Both Firestorm & Alchemy are seeing a lot of reports of this crash. I linked both the Firestorm & Alchemy bug reports to this issue.

Table of known affected systems

Operating System	Graphics Card	Driver Version
-	-	-	-
Microsoft Windows 10 64-bit (Build 10586)	GeForce GTX 960M	4.5.0 NVIDIA 362.00
Microsoft Windows 10 64-bit (Build 14271) - insider preview	GeForce GTX 770	4.5.0 NVIDIA 361.91
Microsoft Windows 10 64-bit (Build 10586)	GeForce GTX 660 Ti	4.5.0 NVIDIA 361.75
Microsoft Windows 10 64-bit (Build 11099)	GeForce GTX 970	4.5.0 NVIDIA 361.75
Microsoft Windows 10 64-bit (Build 10586)	GeForce GTX 980	4.5.0 NVIDIA 362.00 + 4.5.0 NVIDIA 364.47 + 4.5.0 NVIDIA 364.51

# Steps to Reproduce

- On a Windows 10 system with Nvidia graphics, launch the Nvidia GeForce Experience and enable ShadowPlay.
- See Fig 1 attached.

- Login on the LL viewer.
- If the viewer does not crash on launch, once logged in, go to Help -> About Second Life.

# Observed Behaviour

- Viewer will sometimes crash during detecting hardware at launch.

- When the viewer crashes on launch, the crash happens right after INFO:#InitInfo LLAppViewer::init: UI initialization is done, just before the detection of VRAM should happen.
- Attached Whirly_1_logs from a session on Second Life Release 4.0.1.310054 which crashed on launch.

- Callstack
Java Operating system: Windows NT 10.0.10586 CPU: x86 GenuineIntel family 6 model 94 stepping 3 8 CPUs Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0xffffffffe85de00b Assertion: Unknown assertion type 0x00000000 Process uptime: not available Thread 0 (crashed) 0 nvwgf2um.dll + 0x799e9 eip = 0x534499e9 esp = 0x001896c0 ebp = 0x001896c4 ebx = 0x06eca038 esi = 0x06ecac20 edi = 0x06eca038 eax = 0x53f0dae8 ecx = 0xe85de00b edx = 0x00000001 efl = 0x00210282 Found by: given as instruction pointer in context 1 nvwgf2um.dll + 0x14cb75 eip = 0x5351cb75 esp = 0x001896cc ebp = 0x001896d4 Found by: previous frame's frame pointer 2 D3D12.dll + 0x269c5 eip = 0x544569c5 esp = 0x001896dc ebp = 0x001896f4 Found by: previous frame's frame pointer 3 D3D12.dll + 0x24350 eip = 0x54454350 esp = 0x001896fc ebp = 0x0018970c Found by: previous frame's frame pointer 4 D3D12.dll + 0x2a010 eip = 0x5445a010 esp = 0x00189714 ebp = 0x00189714 Found by: previous frame's frame pointer 5 D3D12.dll + 0x27530 eip = 0x54457530 esp = 0x0018971c ebp = 0x0018972c Found by: previous frame's frame pointer 6 D3D12.dll + 0x28210 eip = 0x54458210 esp = 0x00189734 ebp = 0x00189734 Found by: previous frame's frame pointer 7 D3D12.dll + 0x1f87f eip = 0x5444f87f esp = 0x0018973c ebp = 0x0018974c Found by: previous frame's frame pointer 8 D3D12.dll + 0x1f818 eip = 0x5444f818 esp = 0x00189754 ebp = 0x00189778 Found by: previous frame's frame pointer 9 D3D12.dll + 0x1f66e eip = 0x5444f66e esp = 0x00189780 ebp = 0x0018978c Found by: previous frame's frame pointer 10 dxdiagn.dll + 0x16bd0 eip = 0x5b956bd0 esp = 0x00189794 ebp = 0x00189ca8 Found by: previous frame's frame pointer 11 dxdiagn.dll + 0x170d3 eip = 0x5b9570d3 esp = 0x00189cb0 ebp = 0x00189ce0 Found by: previous frame's frame pointer 12 dxdiagn.dll + 0x20ba0 eip = 0x5b960ba0 esp = 0x00189ce8 ebp = 0x00189d98 Found by: previous frame's frame pointer 13 dxdiagn.dll + 0x1f2ff eip = 0x5b95f2ff esp = 0x00189da0 ebp = 0x00189dc8 Found by: previous frame's frame pointer 14 dxdiagn.dll + 0x1f100 eip = 0x5b95f100 esp = 0x00189dd0 ebp = 0x0018ec70 Found by: previous frame's frame pointer 15 dxdiagn.dll + 0x1cdca eip = 0x5b95cdca esp = 0x0018ec78 ebp = 0x0018ec84 Found by: previous frame's frame pointer 16 SecondLifeViewer.exe!LLDXHardware::getInfo(int) [lldxhardware.cpp : 508 + 0x18] eip = 0x0184c233 esp = 0x0018ec8c ebp = 0x0018f114 Found by: previous frame's frame pointer 17 SecondLifeViewer.exe!LLAppViewerWin32::initHardwareTest() [llappviewerwin32.cpp : 601 + 0xc] eip = 0x013ae790 esp = 0x0018f11c ebp = 0x0018f254 Found by: call frame info 18 SecondLifeViewer.exe!LLAppViewer::init() [llappviewer.cpp : 984 + 0x9] eip = 0x00a53a88 esp = 0x0018f25c ebp = 0x0018fe98 Found by: call frame info 19 SecondLifeViewer.exe!WinMain [llappviewerwin32.cpp : 278 + 0x9] eip = 0x013b0929 esp = 0x0018fea0 ebp = 0x0018fecc Found by: call frame info 20 SecondLifeViewer.exe!__tmainCRTStartup [crtexe.c : 618 + 0xe] eip = 0x01c8e4ef esp = 0x0018fed4 ebp = 0x0018ff18 Found by: call frame info 21 kernel32.dll + 0x138f4 eip = 0x74ad38f4 esp = 0x0018ff20 ebp = 0x0018ff2c Found by: call frame info 22 ntdll.dll + 0x65de3 eip = 0x77cb5de3 esp = 0x0018ff34 ebp = 0x0018ff74 Found by: previous frame's frame pointer 23 ntdll.dll + 0x65dae eip = 0x77cb5dae esp = 0x0018ff7c ebp = 0x0018ff84 Found by: previous frame's frame pointer 

- When logged in & going to Help -> About Second Life, the viewer will usually but not always crash.
- The Help -> About crash will also reproduce from the login screen.

- Whirly_2_logs attached from a session on Second Life Release 4.0.1.310054 which crashed when opening Helkp -> About Second Life.

- Viewer will crash right after:
Java 2016-03-07T18:57:35Z INFO: LLDXHardware::getDisplayInfo: CoCreateInstance IID_IDxDiagProvider 2016-03-07T18:57:35Z INFO: LLDXHardware::getDisplayInfo: dx_diag_providerp->Initialize 2016-03-07T18:57:35Z INFO: LLDXHardware::getDisplayInfo: dx_diag_providerp->GetRootContainer 2016-03-07T18:57:35Z INFO: LLDXHardware::getDisplayInfo: dx_diag_rootp->GetChildContainer 2016-03-07T18:57:37Z INFO:#MINIDUMPCALLBACK windows_post_minidump_callback: Dump file was generated. 

- Callstack

Java Operating system: Windows NT 10.0.10586 CPU: x86 GenuineIntel family 6 model 94 stepping 3 8 CPUs Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x2d Assertion: Unknown assertion type 0x00000000 Process uptime: not available Thread 0 (crashed) 0 nvwgf2um.dll + 0x799e9 eip = 0x131f99e9 esp = 0x00184688 ebp = 0x0018468c ebx = 0x3f09bb48 esi = 0x3f09c730 edi = 0x3f09bb48 eax = 0x13cbdae8 ecx = 0x0000002d edx = 0x00000008 efl = 0x00210206 Found by: given as instruction pointer in context 1 nvwgf2um.dll + 0x14cb75 eip = 0x132ccb75 esp = 0x00184694 ebp = 0x0018469c Found by: previous frame's frame pointer 2 D3D12.dll + 0x269c5 eip = 0x534b69c5 esp = 0x001846a4 ebp = 0x001846bc Found by: previous frame's frame pointer 3 D3D12.dll + 0x24350 eip = 0x534b4350 esp = 0x001846c4 ebp = 0x001846d4 Found by: previous frame's frame pointer 4 D3D12.dll + 0x2a010 eip = 0x534ba010 esp = 0x001846dc ebp = 0x001846dc Found by: previous frame's frame pointer 5 D3D12.dll + 0x27530 eip = 0x534b7530 esp = 0x001846e4 ebp = 0x001846f4 Found by: previous frame's frame pointer 6 D3D12.dll + 0x28210 eip = 0x534b8210 esp = 0x001846fc ebp = 0x001846fc Found by: previous frame's frame pointer 7 D3D12.dll + 0x1f87f eip = 0x534af87f esp = 0x00184704 ebp = 0x00184714 Found by: previous frame's frame pointer 8 D3D12.dll + 0x1f818 eip = 0x534af818 esp = 0x0018471c ebp = 0x00184740 Found by: previous frame's frame pointer 9 D3D12.dll + 0x1f66e eip = 0x534af66e esp = 0x00184748 ebp = 0x00184754 Found by: previous frame's frame pointer 10 dxdiagn.dll + 0x16bd0 eip = 0x53566bd0 esp = 0x0018475c ebp = 0x00184c70 Found by: previous frame's frame pointer 11 dxdiagn.dll + 0x170d3 eip = 0x535670d3 esp = 0x00184c78 ebp = 0x00184ca8 Found by: previous frame's frame pointer 12 dxdiagn.dll + 0x20ba0 eip = 0x53570ba0 esp = 0x00184cb0 ebp = 0x00184d60 Found by: previous frame's frame pointer 13 dxdiagn.dll + 0x1f2ff eip = 0x5356f2ff esp = 0x00184d68 ebp = 0x00184d90 Found by: previous frame's frame pointer 14 dxdiagn.dll + 0x1f100 eip = 0x5356f100 esp = 0x00184d98 ebp = 0x00189c3c Found by: previous frame's frame pointer 15 dxdiagn.dll + 0x1cdca eip = 0x5356cdca esp = 0x00189c44 ebp = 0x00189c50 Found by: previous frame's frame pointer 16 SecondLifeViewer.exe!LLDXHardware::getDisplayInfo() [lldxhardware.cpp : 767 + 0x18] eip = 0x0184b9ac esp = 0x00189c58 ebp = 0x00189e14 Found by: previous frame's frame pointer 17 SecondLifeViewer.exe!LLAppViewer::getViewerInfo() [llappviewer.cpp : 3359 + 0x11] eip = 0x00a4d4ed esp = 0x00189e1c ebp = 0x00189fec Found by: call frame info 18 SecondLifeViewer.exe!LLAppViewer::getViewerInfoString() [llappviewer.cpp : 3424 + 0x15] eip = 0x00a4de94 esp = 0x00189ff4 ebp = 0x0018a1b0 Found by: call frame info 19 SecondLifeViewer.exe!LLFloaterAbout::setSupportText(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &) [llfloaterabout.cpp : 279 + 0x23] eip = 0x00ba2297 esp = 0x0018a1b8 ebp = 0x0018a444 Found by: call frame info 20 SecondLifeViewer.exe!LLFloaterAbout::postBuild() [llfloaterabout.cpp : 159 + 0x44] eip = 0x00ba1864 esp = 0x0018a44c ebp = 0x0018a8e0 Found by: call frame info 21 SecondLifeViewer.exe!LLFloater::initFloaterXML(LLPointer<LLXMLNode>,LLView *,std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,LLPointer<LLXMLNode>) [llfloater.cpp : 3289 + 0xb] eip = 0x016d12cb esp = 0x0018a8e8 ebp = 0x0018ec5c Found by: call frame info 22 SecondLifeViewer.exe!LLFloater::buildFromFile(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &) [llfloater.cpp : 3369 + 0x29] eip = 0x016cc4a8 esp = 0x0018ec64 ebp = 0x0018ecd0 Found by: call frame info 23 SecondLifeViewer.exe!LLFloaterReg::getInstance(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,LLSD const &) [llfloaterreg.cpp : 157 + 0xa] eip = 0x016d712f esp = 0x0018ecd8 ebp = 0x0018ed04 Found by: call frame info 24 SecondLifeViewer.exe!LLFloaterReg::showInstance(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,LLSD const &,int) [llfloaterreg.cpp : 250 + 0xa] eip = 0x016d7e26 esp = 0x0018ed0c ebp = 0x0018ed24 Found by: call frame info 25 SecondLifeViewer.exe!boost::detail::function::void_function_obj_invoker2<boost::_bi::bind_t<LLFloater *,LLFloater * (*)(std::basic_string<char,std::char_traits<char>,std::allocator<char> > const &,LLSD const &,int),boost::_bi::list3<boost::arg<2>,boost::_bi::value<LLSD>,boost::_bi::value<int> > >,void,LLUICtrl *,LLSD const &>::invoke(boost::detail::function::function_buffer &,LLUICtrl *,LLSD const &) [function_template.hpp : 153 + 0x22] eip = 0x016b717f esp = 0x0018ed2c ebp = 0x0018ed6c Found by: call frame info 26 SecondLifeViewer.exe!boost::_bi::bind_t<boost::_bi::unspecified,boost::function<void >,boost::_bi::list2<boost::arg<1>,boost::_bi::value<LLInitParam::Block<LLUICtrl::CallbackParam,LLInitParam::BaseBlock>::Optional<LLSD,LLInitParam::TypeValues<LLSD> > > > >::operator()<LLUICtrl *,LLSD>(LLUICtrl * &,LLSD const &) [bind_template.hpp : 89 + 0x47] eip = 0x01717f5d esp = 0x0018ed74 ebp = 0x0018eda0 Found by: call frame info 27 SecondLifeViewer.exe!boost::detail::function::void_function_obj_invoker2<boost::_bi::bind_t<boost::_bi::unspecified,boost::function<void >,boost::_bi::list2<boost::arg<1>,boost::_bi::value<LLInitParam::Block<LLUICtrl::CallbackParam,LLInitParam::BaseBlock>::Optional<LLSD,LLInitParam::TypeValues<LLSD> > > > >,void,LLUICtrl *,LLSD const &>::invoke(boost::detail::function::function_buffer &,LLUICtrl *,LLSD const &) [function_template.hpp : 153 + 0x11] eip = 0x01720644 esp = 0x0018eda8 ebp = 0x0018edb0 Found by: call frame info 28 SecondLifeViewer.exe!boost::signals2::detail::variadic_slot_invoker<boost::signals2::detail::void_type,LLChiclet *,LLSD const &>::m_invoke<boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > >(boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > const &,boost::signals2::detail::void_type const *) [variadic_slot_invoker.hpp : 127 + 0x4b] eip = 0x00ac82c3 esp = 0x0018edb8 ebp = 0x0018ede4 Found by: call frame info 29 SecondLifeViewer.exe!boost::signals2::detail::slot_call_iterator_t<boost::signals2::detail::variadic_slot_invoker<boost::signals2::detail::void_type,LLChiclet *,LLSD const &>,std::_List_iterator<std::_List_val<std::_List_simple_types<boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > > > >,boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> >::dereference() [slot_call_iterator.hpp : 82 + 0xc] eip = 0x00ad3777 esp = 0x0018edec ebp = 0x0018ee20 Found by: call frame info 30 SecondLifeViewer.exe!boost::signals2::optional_last_value<void>::operator()<boost::signals2::detail::slot_call_iterator_t<boost::signals2::detail::variadic_slot_invoker<boost::signals2::detail::void_type,LLUICtrl *,LLSD const &>,std::_List_iterator<std::_List_val<std::_List_simple_types<boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > > > >,boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > >(boost::signals2::detail::slot_call_iterator_t<boost::signals2::detail::variadic_slot_invoker<boost::signals2::detail::void_type,LLUICtrl *,LLSD const &>,std::_List_iterator<std::_List_val<std::_List_simple_types<boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > > > >,boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> >,boost::signals2::detail::slot_call_iterator_t<boost::signals2::detail::variadic_slot_invoker<boost::signals2::detail::void_type,LLUICtrl *,LLSD const &>,std::_List_iterator<std::_List_val<std::_List_simple_types<boost::shared_ptr<boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> > > > >,boost::signals2::detail::connection_body<std::pair<boost::signals2::detail::slot_meta_group,boost::optional<int> >,boost::signals2::slot<void ,boost::function<void > >,boost::signals2::mutex> >) [optional_last_value.hpp : 55 + 0x5] eip = 0x00a8ba87 esp = 0x0018ee28 ebp = 0x0018ee48 Found by: call frame info 31 SecondLifeViewer.exe!boost::signals2::detail::signal_impl<void ,boost::signals2::optional_last_value<void>,int,std::less<int>,boost::function<void >,boost::function<void >,boost::signals2::mutex>::operator()(LLUICtrl *,LLSD const &) [signal_template.hpp : 246 + 0x76] eip = 0x00a8f13f esp = 0x0018ee50 ebp = 0x0018ef68 Found by: call frame info 32 SecondLifeViewer.exe!LLUICtrl::onCommit() [lluictrl.cpp : 393 + 0x25] eip = 0x01721524 esp = 0x0018ef70 ebp = 0x0018ef90 Found by: call frame info 33 SecondLifeViewer.exe!LLMenuItemGL::handleMouseUp(int,int,unsigned int) [llmenugl.cpp : 455 + 0x8] eip = 0x016fb3f8 esp = 0x0018ef98 ebp = 0x0018ef9c Found by: call frame info 34 SecondLifeViewer.exe!LLView::childrenHandleMouseEvent<int ( LLView::*)(int,int,unsigned int),unsigned int>(int ( LLView::*const &)(int,int,unsigned int),int,int,unsigned int,bool) [llview.cpp : 708 + 0x15] eip = 0x0170b919 esp = 0x0018efa4 ebp = 0x0018f01c Found by: call frame info 35 SecondLifeViewer.exe!LLView::handleMouseUp(int,int,unsigned int) [llview.cpp : 1010 + 0x22] eip = 0x01714bb8 esp = 0x0018f024 ebp = 0x0018f040 Found by: call frame info 36 SecondLifeViewer.exe!LLUICtrl::handleMouseUp(int,int,unsigned int) [lluictrl.cpp : 337 + 0x11] eip = 0x0171f49f esp = 0x0018f048 ebp = 0x0018f0ac Found by: call frame info 37 SecondLifeViewer.exe!LLView::childrenHandleMouseEvent<int ( LLView::*)(int,int,unsigned int),unsigned int>(int ( LLView::*const &)(int,int,unsigned int),int,int,unsigned int,bool) [llview.cpp : 708 + 0x15] eip = 0x0170b919 esp = 0x0018f0b4 ebp = 0x0018f12c Found by: call frame info 38 SecondLifeViewer.exe!LLView::handleMouseUp(int,int,unsigned int) [llview.cpp : 1010 + 0x22] eip = 0x01714bb8 esp = 0x0018f134 ebp = 0x0018f150 Found by: call frame info 39 SecondLifeViewer.exe!LLUICtrl::handleMouseUp(int,int,unsigned int) [lluictrl.cpp : 337 + 0x11] eip = 0x0171f49f esp = 0x0018f158 ebp = 0x0018f1bc Found by: call frame info 40 SecondLifeViewer.exe!LLView::childrenHandleMouseEvent<int ( LLView::*)(int,int,unsigned int),unsigned int>(int ( LLView::*const &)(int,int,unsigned int),int,int,unsigned int,bool) [llview.cpp : 708 + 0x15] eip = 0x0170b919 esp = 0x0018f1c4 ebp = 0x0018f23c Found by: call frame info 41 SecondLifeViewer.exe!LLView::handleMouseUp(int,int,unsigned int) [llview.cpp : 1010 + 0x22] eip = 0x01714bb8 esp = 0x0018f244 ebp = 0x0018f260 Found by: call frame info 42 SecondLifeViewer.exe!LLUICtrl::handleMouseUp(int,int,unsigned int) [lluictrl.cpp : 337 + 0x11] eip = 0x0171f49f esp = 0x0018f268 ebp = 0x0018f2cc Found by: call frame info 43 SecondLifeViewer.exe!LLView::childrenHandleMouseEvent<int ( LLView::*)(int,int,unsigned int),unsigned int>(int ( LLView::*const &)(int,int,unsigned int),int,int,unsigned int,bool) [llview.cpp : 708 + 0x15] eip = 0x0170b919 esp = 0x0018f2d4 ebp = 0x0018f34c Found by: call frame info 44 SecondLifeViewer.exe!LLView::handleMouseUp(int,int,unsigned int) [llview.cpp : 1010 + 0x22] eip = 0x01714bb8 esp = 0x0018f354 ebp = 0x0018f370 Found by: call frame info 45 SecondLifeViewer.exe!LLMouseHandler::handleAnyMouseClick(int,int,unsigned int,LLMouseHandler::EClickType,int) [llmousehandler.cpp : 49 + 0xe] eip = 0x0184c900 esp = 0x0018f378 ebp = 0x0018f39c Found by: call frame info 46 SecondLifeViewer.exe!LLViewerWindow::handleAnyMouseClick(LLWindow *,LLCoord<LL_COORD_TYPE_GL>,unsigned int,LLMouseHandler::EClickType,int) [llviewerwindow.cpp : 995 + 0x14] eip = 0x012b3909 esp = 0x0018f3a4 ebp = 0x0018f40c Found by: call frame info 47 SecondLifeViewer.exe!LLViewerWindow::handleMouseUp(LLWindow *,LLCoord<LL_COORD_TYPE_GL>,unsigned int) [llviewerwindow.cpp : 1060 + 0x15] eip = 0x012b5628 esp = 0x0018f414 ebp = 0x0018f42c Found by: call frame info 48 SecondLifeViewer.exe!LLWindowWin32::mainWindowProc(HWND__ *,unsigned int,unsigned int,long) [llwindowwin32.cpp : 2329 + 0x10] eip = 0x01851dc3 esp = 0x0018f434 ebp = 0x0018f53c Found by: call frame info 49 user32.dll + 0x384f3 eip = 0x777284f3 esp = 0x0018f544 ebp = 0x0018f568 Found by: call frame info 50 user32.dll + 0x16c40 eip = 0x77706c40 esp = 0x0018f570 ebp = 0x0018f610 Found by: previous frame's frame pointer 51 user32.dll + 0x169d7 eip = 0x777069d7 esp = 0x0018f618 ebp = 0x0018f64c Found by: previous frame's frame pointer 52 opengl32.dll + 0x2ce43 eip = 0x5448ce43 esp = 0x0018f654 ebp = 0x0018f68c Found by: previous frame's frame pointer 53 user32.dll + 0x384f3 eip = 0x777284f3 esp = 0x0018f694 ebp = 0x0018f6b8 Found by: previous frame's frame pointer 54 user32.dll + 0x16c40 eip = 0x77706c40 esp = 0x0018f6c0 ebp = 0x0018f760 Found by: previous frame's frame pointer 55 user32.dll + 0x16541 eip = 0x77706541 esp = 0x0018f768 ebp = 0x0018f7cc Found by: previous frame's frame pointer 56 user32.dll + 0x16300 eip = 0x77706300 esp = 0x0018f7d4 ebp = 0x0018f7d8 Found by: previous frame's frame pointer 57 SecondLifeViewer.exe!LLWindowWin32::gatherInput() [llwindowwin32.cpp : 1796 + 0xa] eip = 0x0184ef10 esp = 0x0018f7e0 ebp = 0x0018f80c Found by: previous frame's frame pointer 58 SecondLifeViewer.exe!LLAppViewer::mainLoop() [llappviewer.cpp : 1387 + 0x10] eip = 0x00a5df1b esp = 0x0018f814 ebp = 0x0018f9cc Found by: call frame info 59 SecondLifeViewer.exe!WinMain [llappviewerwin32.cpp : 322 + 0x7] eip = 0x013b0a17 esp = 0x0018f9d4 ebp = 0x0018f9fc Found by: call frame info 60 SecondLifeViewer.exe!__tmainCRTStartup [crtexe.c : 618 + 0xe] eip = 0x01c8e4ef esp = 0x0018fa04 ebp = 0x0018fa48 Found by: call frame info 61 kernel32.dll + 0x138f4 eip = 0x74ad38f4 esp = 0x0018fa50 ebp = 0x0018fa5c Found by: call frame info 62 ntdll.dll + 0x65de3 eip = 0x77cb5de3 esp = 0x0018fa64 ebp = 0x0018faa4 Found by: previous frame's frame pointer 63 ntdll.dll + 0x65dae eip = 0x77cb5dae esp = 0x0018faac ebp = 0x0018fab4 Found by: previous frame's frame pointer 

- Viewer will also often crash when going to Help -> Report a bug.

# Expected Behaviour

No crashes.

# Other Information

Disabling Nvidia Shadowplay stops the crashes from reproducing.
Note that ShadowPlay appears to be getting enabled by default on a lot of systems recently - users were not aware it was even enabled.

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Attachments

Fig 1.- Enable ShadowPlay.png 2016-03-07 13:18:55
FullCallstack.txt 2016-03-07 14:05:59
Whirly_1_logs.zip 2016-03-07 14:04:55
Whirly_2_logs.zip 2016-03-07 14:04:55

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-11530 | | Summary | Viewer crashes in nvwgf2umx.dll or nvwgf2um.dll when Nvidia ShadowPlay is enabled when opening Help -> Report bug, Help -> About, & sometimes when detecting hardware during launch. | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Whirly Fizzle (whirly.fizzle) | | Created at | 2016-03-07T17:56:08Z | | Updated at | 2019-10-09T09:34:15Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2019-10-09T04:34:15.764-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Filling in...', 'What were you doing when it happened?': '...', 'What were you expecting to happen instead?': '...', } ```

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-04-18T14:57:33Z

[~gadget.portal] on BUG-11741 found that launching the viewer using --noprobe stopped the launch crashes from reproducing but the Help -> About crash still reproduces when --noprobe is in use.

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-04-18T15:56:54Z, updated at 2016-04-18T16:14:55Z

I submitted a bug report to Nvidia: #160418-000156 https://nvidia-submit.custhelp.com/app/account/questions/detail/i_id/959234 (not public, gah) http://screenshotlink.ru/cf2bf0315d2e8a16591b78c3c59ab8fd.png

sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-04-20T18:40:47Z

Reply from Nvidia:

Hello Whirly,

Thank you for contacting Nvidia Customer Care. We have filed a bug for the issue you are reporting. This will get fixed in a future version of Geforce Experience. For now if you would like to use this feature you can install the GFE beta version. Shadowplay in GFE beta is now called Share and I have confirmed it works with Second life application.

Regards, Josh H. NVCC

If those affected by this crash want to test, install the GeForce Experience beta from http://www.geforce.com/geforce-experience/gfe-beta NOTE: Optimus system are not yet supported. If you use the beta on an optimus system, you will still see the old Shadowplay options and the crash will still reproduce. Nvidia said Optimus support is coming soon.

I cannot test this myself yet as my only Windows 10 system is Optimus.

sl-service-account commented 5 years ago

AndreyK ProductEngine commented at 2019-10-09T09:34:16Z

I added some safeguards viewer side (waiting for QA to test since I have no such hardware), but likely this is indeed Nvidia's issue since common interface should not be returning malformed values.

secondlife / jira-archive

[BUG-11530] Viewer crashes in nvwgf2umx.dll or nvwgf2um.dll when Nvidia ShadowPlay is enabled when opening Help -> Report bug, Help -> About, & sometimes when detecting hardware during launch. #1704

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