Open sl-service-account opened 9 years ago
sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-07-04T01:28:47Z
Heya Dann,
Are you able to login directly to a different region? If you can get logged in to a different region (for example Pooley), are you able to teleport to other regions without getting disconnected?
sl-service-account
commented
9 years ago Dann3Taylor commented at 2015-07-06T23:18:44Z
Whirly Fizzle - No, i cannot log-in directly to another location. that was one of the first things i tried.
Alexa Linden - I haven't been on SL for a couple of days, but next time i'm on, I will see if the fixes have worked.
sl-service-account
commented
9 years ago Dann3Taylor commented at 2015-07-07T00:19:57Z
Alexa Linden, just been on SL - same issues. Was logged off trying to teleport elsewhere. also, the search window wasn't responding. I tried one of my landmarks that I know is still working (hopefully) - Girlstown - and was logged off almost immediately. Had not even been on SL for two minutes.
sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-07-07T18:13:06Z
Thanks for the updates Dann.
Ok so it sounds like the region doesn't matter. If you do not attempt to teleport, do you still get disconnected shortly after login?
If you only get disconnected when you attempt to teleport then this is likely to be a connection issue/router setting problem. If you have not done so since this problem started, power off your router/cable modem for a few minutes and reboot your computer for good measure.
If you still get disconnected often, even if you do not attempt to change regions, then again this is likely to be a connection issue/router problem. If you always get disconnected within a couple of minutes of logging in or you have difficulty actually getting logged in because login hangs, then this could either be a connection/router issue or a problem specific to that account (most likely something wrong with the accounts inventory or something worn on your avatar). Do you have any alt accounts? If so, do the alts suffer from the same problem?
How are you connecting to SL? Are you using a wired or wireless connection or connection over a cellular network or mifi?
Can you run a session where you reproduce getting disconnected and then before relaunching the viewer, zip up the logs folder & attach it to this issue using More Actions -> Attach files. This page tells you how to find your logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
sl-service-account
commented
9 years ago Dann3Taylor commented at 2015-07-07T19:54:13Z
It is an alt account, Whirly. Doesn't matter if I try to teleport out or not, i still get disconnected - even if i haven't rezzed. This is even during the week when activity should be less so i don't see why it would be a connection issue. I am connecting to SL via wired ADSL connection from australia. As to zipping files, i am still something of tech-troglydite but i do know that i often don't even have time to open up other things in sl before my alt account affected by this issue is logged out.
sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-07-07T20:03:34Z
Ahh okay, so you are getting disconnected soon after login, even if you dont attempt a teleport.
To find your log files:
sl-service-account
commented
7 years ago Saeros Linden commented at 2017-07-07T00:44:02Z
Our apologies, it appears this jira has been a victim of a spammer. We’re cleaning up the offending comments, sorry for the mess!
Steps to Reproduce
TRying to teleport to another region. Trying to rez.
Actual Behavior
For the past two days, my avatar - Dee1Throta - has essentially been trapped in Lenora. Either my avatar takes up to five minutes to rez or does not rez - even with rebakes. When i am able to teleport elsewhere, i get logged out of sl. When i logged back on, I am back at lenora. today, i am being logged off in less than five minutes.
Expected Behavior
Be successfully teleported away from lenora.
Other information
I recieved a report yesterday when i was last logged off - without warning - saying the region has issues. My avatar is still trapped in lenora.
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-9598 | | Summary | Major rezzing, lagging and trapping issues in region "lenora" | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Dann3Taylor (dann3taylor) | | Created at | 2015-07-03T00:56:30Z | | Updated at | 2017-07-07T15:51:50Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-07-03T20:28:46.953-0500', "Is there anything you'd like to add?": 'I recieved a report yesterday when i was last logged off - without warning - saying the region has issues. My avatar is still trapped in lenora.', 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'For the past two days, my avatar - Dee1Throta - has essentially been trapped in Lenora. Either my avatar takes up to five minutes to rez or does not rez - even with rebakes. When i am able to teleport elsewhere, i get logged out of sl. When i logged back on, I am back at lenora. today, i am being logged off in less than five minutes.', 'What were you doing when it happened?': 'TRying to teleport to another region. Trying to rez.', 'What were you expecting to happen instead?': 'Be successfully teleported away from lenora.', 'Where': 'Lenora; Estate/full region; Adult.', } ```