[BUG-9893] Profile Blanks out after a quick glimpse

[sl-service-account]

Steps to Reproduce

Examining a resident's profile.

Actual Behavior

A resident profile appears in the profile window and is immediately replaced with a solid dark UI frame color/background.

Expected Behavior

The profile should stay

Other information

This appears to be a mainline viewer bug, even if I am now reporting it from the CHUI project viewer. This seems to be a mac webkit thing.

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-9893 | | Summary | Profile Blanks out after a quick glimpse | | Type | Bug | | Priority | Unset | | Status | Been Triaged | | Resolution | Triaged | | Reporter | Coral Gausman (coral.gausman) | | Created at | 2013-03-23T17:38:44Z | | Updated at | 2015-08-13T19:03:14Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2013-03-25T17:44:13.322-0500', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'A resident profile appears in the profile window and is immediately replaced with a solid dark UI frame color/background.', 'What were you doing when it happened?': "Examining a resident's profile.", 'What were you expecting to happen instead?': 'The profile should stay', } ```

[sl-service-account]

Grumpity ProductEngine commented at 2013-03-25T22:44:13Z

This is not a CHUI bug. CHUI has nothing to do with profiles. Also, i can't repro on

Second Life 3.5.0 (272741) Mar 25 2013 14:07:22 (Project Viewer - CHUI) Release Notes

You are at 237577.0, 244355.0, 150.0 in LindenWorld A located at sim2334.agni.lindenlab.com (216.82.1.172:12035) Second Life Server 13.03.08.271457 Release Notes

CPU: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (2400 MHz) Memory: 16384 MB OS Version: Mac OS X 10.7.5 Darwin 11.4.2 Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64 x86_64 Graphics Card Vendor: ATI Technologies Inc. Graphics Card: ATI Radeon HD 6770M OpenGL Engine

OpenGL Version: 2.1 ATI-7.32.12

libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU v7.0 Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 3.2.0002.10426

Built with GCC version 40201 Packets Lost: 2/5269 (0.0%)

[sl-service-account]

Whirly Fizzle commented at 2013-03-25T23:55:29Z

Heya Coral,

Does the same thing happen when you use Search? Are you able to view inworld media? eg) Media on a prim, youtube videos (Flash media) and quicktime media?

Make sure that you have Enable Plugins, Accept Cookies and Enable Javascript ticked under Me -> Preferences -> Setup

Have you rebooted your Mac since this issue started? Sometimes slplugin can stay running after the viewer is closed and until the stary slplugin process is terminated, webkit can be flakey. (Though this tends to happen more on Windows then Mac) You can check if you have any stray slplugins left running when logged out under Applications > Utilities > Activity Monitor. You can either end the process or reboot the Mac.

[sl-service-account]

Coral Gausman commented at 2013-03-26T05:21:18Z

All checked, rebooted, still happens. I see the profile for one frame or two, then it gets replaced by the charcoal blank.

I am able to play inworld media.

[sl-service-account]

Coral Gausman commented at 2013-03-26T05:27:49Z

Interesting: I see this in the console app:

3/25/13 10:22:28.000 PM kernel[0]: Data/Stack execution not permitted: SLPlugin[pid 331] at virtual address 0xf60a000, protections were read-write

[sl-service-account]

Whirly Fizzle commented at 2013-03-26T05:45:56Z

After that line in console, do you have something like... "ReportCrash: Saved crash report for xxxx to yyyy"?

If so, can you paste that crash report?

Did this problem happen to start for you after an update to Mountain Lion?

[sl-service-account]

Coral Gausman commented at 2013-03-26T05:46:25Z

SecondLife logs indicate SLPlugin exited very quickly:

2013-03-26T05:43:26Z INFO: LLProcess::LLProcess: SLPlugin (271): launched cd "/Applications/Second Life Viewer.app/Contents/Resources/llplugin": "/Applications/Second Life Viewer.app/Contents/Resources/SLPlugin.app/Contents/MacOS/SLPlugin" 50025 2013-03-26T05:43:27Z WARNING: LLPluginProcessParent::pluginLockedUpOrQuit: child exited 2013-03-26T05:43:27Z INFO: LLPluginMessagePipe::pumpInput: Got EOF from plugin socket.

[sl-service-account]

Coral Gausman commented at 2013-03-26T05:48:18Z

I bought this machine with Mountain Lion. Google search seems to indicate this occurring for several other apps on Mountain Lion...

Crash report log is empty, which isn't surprising, the viewer didn't crash, just the plugin.

[sl-service-account]

Coral Gausman commented at 2013-03-26T05:49:22Z

Some sites recommended running "sudo update_dyld_shared_cache -force" and reboot. It didn't work for this.

[sl-service-account]

Whirly Fizzle commented at 2013-03-26T06:15:16Z

Yeah, I saw those same reports for Mountain-Lion when I had a google for the "protections were read-write" error.

I'm afraid I have no idea how to fix this. I'm not a Mac user. The only thing I can think of is do you have the most recent versions of Flash and quicktime installed?

[sl-service-account]

Gando Thurston commented at 2015-05-20T19:58:19Z

I had this same issue and was fooling around with it for a few hours. iMac running MacOS 10.10.3 It seems to stop if I set BrowserPluginsEnabled = FALSE.

When it fails: 2015-05-20T19:30:16Z INFO: LLMediaCtrl::onVisibilityChange: visibility changed to true 2015-05-20T19:30:16Z INFO: LLViewerMediaImpl::navigateInternal: media id= 44dabdcd-d458-bc6e-60fa-3b4719105153 url=, mime_type=text/html 2015-05-20T19:30:16Z INFO: LLViewerMedia::getCurrentUserAgent: SecondLife/3.7.28.300918 (Second Life Release; default skin) 2015-05-20T19:30:16Z INFO: LLViewerMediaImpl::loadURI: Asking media source to load URI: 2015-05-20T19:30:16Z WARNING: getChild: Making dummy 6LLView named "refresh_search" in floater_search 2015-05-20T19:30:16Z INFO: LLViewerMediaImpl::navigateInternal: media id= 44dabdcd-d458-bc6e-60fa-3b4719105153 url=http://search.secondlife.com/viewer/search/, mime_type=text/html 2015-05-20T19:30:16Z INFO: LLViewerMediaImpl::loadURI: Asking media source to load URI: http://search.secondlife.com/viewer/search/ 2015-05-20T19:30:16Z INFO: LLProcess::LLProcess: SLPlugin (1047): launched cd "/Applications/Second Life Viewer.app/Contents/Resources/llplugin": "/Applications/Second Life Viewer.app/Contents/Resources/SLPlugin.app/Contents/MacOS/SLPlugin" 54229 2015-05-20T19:30:17Z INFO: LLPluginProcessParent::receiveMessage: plugin version string: Webkit media plugin, Webkit version 2.02.76629 (QtWebKit version 4.7.1) 2015-05-20T19:30:17Z INFO: LLPluginProcessParent::receiveMessage: message class: base -> version: 1.0 2015-05-20T19:30:17Z INFO: LLPluginProcessParent::receiveMessage: message class: media -> version: 1.0 2015-05-20T19:30:17Z INFO: LLPluginProcessParent::receiveMessage: message class: media_browser -> version: 1.0 2015-05-20T19:30:18Z INFO: LLProcess::handle_status: SLPlugin (1045) exited with code -1 2015-05-20T19:30:18Z INFO: LLPluginMessagePipe::pumpInput: Got EOF from plugin socket.

[sl-service-account]

Coral Gausman commented at 2015-05-26T15:40:26Z, updated at 2015-05-26T15:44:06Z

Setting BrowserPluginsEnabled = FALSE worked for me. Thanks! /me waves at [~alexa.linden]

[sl-service-account]

Whirly Fizzle commented at 2015-06-07T22:49:44Z

Thanks Gando! Setting BrowserPluginsEnabled to FALSE is also working for Mac users on Firestorm who have this same bug.

[sl-service-account]

xstorm Radek commented at 2015-07-06T18:14:59Z

This has fix some of my problems but made a problem that I can fix my self.