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[BUG-11773] my avatar is a cloud of vapour #1901

Closed sl-service-account closed 9 months ago

sl-service-account commented 8 years ago

Steps to Reproduce

logging in one week ago

Actual Behavior

Since I log back in Second life after years of lack, I have seen back my avatar.

One week ago I started to see my avatar as a vapour cloud, and nothing happened even if I tried to buy, and wear, some outfits and also complete avatars.

I see the shadow of my avatar mooving, but my avatar is a vapour cloud. I tried to quit the program, log out and log in, shut down my computer and switching it on, everything

Expected Behavior

I would like to see my avatarf

Other information

a screenshot

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-11773 | | Summary | my avatar is a cloud of vapour | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | Scar Undset (scar.undset) | | Created at | 2016-04-12T12:10:39Z | | Updated at | 2016-04-12T16:26:47Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-04-12T11:05:39.960-0500', "Is there anything you'd like to add?": 'a screenshot', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Since I log back in Second life after years of lack, I have seen back my avatar.\r\n\r\nOne week ago I started to see my avatar as a vapour cloud, and nothing happened even if I tried to buy, and wear, some outfits and also complete avatars.\r\n\r\nI see the shadow of my avatar mooving, but my avatar is a vapour cloud. I tried to quit the program, log out and log in, shut down my computer and switching it on, everything\r\n\r\n', 'What were you doing when it happened?': 'logging in one week ago', 'What were you expecting to happen instead?': 'I would like to see my avatarf', 'Where': 'http://maps.secondlife.com/secondlife/New%20ITLAND/62/198/22', } ```
sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-04-12T16:05:40Z

Heya Scar,

Quick fix that works for most cases: Open your inventory and expand the "My Outfits" folder. Choose any saved outfit folder and drag it onto your avatar and your avatar should then rez.

If this doesn't help, try logging into a different region and changing your outfit and see if your avatar will rez. If your problem turns out to be limited to one specific region, then this region may need to be restarted.

If testing on a different region does not help the please can you try the following: In the top menu bar of the viewer, go to Me -> Choose an Avatar -> Classic -> Choose one of those avatars and use "Select". Your avatar should hopefully rez correctly once you have done this and you can then get dressed normally.

If this doesn't help, create a new folder in your inventory and inside this folder, place a skin, a shape, a hairbase and some eyes (non-prim). Then Right click this folder and REPLACE outfit. You must replace, not wear or add to or it wont work. If your avatar then rezzes, you can get dressed normally.

If you are still having problems then please follow the steps on this wiki page: http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955

If you are still having problems rezzing your avatar, then you should contact Linden lab support directly from: https://support.secondlife.com/contact-support/

Hope that helps :)