Open sl-service-account opened 8 years ago
Whirly Fizzle commented at 2016-05-11T12:12:21Z
Heya gmahaffey,
Do you happen to be using Norton antivirus?
There has been a problem with a recent Norton update this past week which causes duplicated chat posts & group notices etc and some people are also getting disconnected frequently who are suffering the Norton problem.
Please see issue BUG-11891 for the Norton problem.
If you are using Norton then please try the following: Completely remove Norton using the official Norton uninstall utility, which you can get here: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
After Norton has been uninstalled with the above utility, then you may reinstall Norton as normal. Duplicate Second Life messages should be gone at this point.
Does this fix your problem?
Kyle Linden commented at 2016-05-11T15:49:49Z
Hi Gmahaffey,
Please let us know if Whirly has helped you identify the issue and if it is a duplicate of BUG-11891. Please press the Info Provided button when you do.
Thanks!
Saeros Linden commented at 2017-07-07T00:35:22Z
Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!
wendi.nitely commented at 2022-04-10T22:29:50Z
I completely remove Norton using the official Norton uninstall utility. And reinstalled Norton 360 Deluxe.
Problem persists!
wendi.nitely commented at 2022-04-10T23:51:27Z
My duplicate IMs are appearing in Local Chat as well as private IMs!
Second Life Release 6.5.3.568554 (64bit) Release Notes
CPU: Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz (2400 MHz) Memory: 32575 MB OS Version: Microsoft Windows 10 64-bit (Build 19044.1586) Graphics Card Vendor: NVIDIA Corporation Graphics Card: NVIDIA GeForce RTX 2060/PCIe/SSE2
Windows Graphics Driver Version: 27.20.100.8681 OpenGL Version: 4.6.0 NVIDIA 466.60
Window size: 3840x2104 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 64m Bandwidth: 3000kbit/s LOD factor: 4 Render quality: 6 Advanced Lighting Model: Enabled Texture memory: 512MB Disk cache: Max size 1996.0 MB (100.0% used)
J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Studio 2.02.03 Dullahan: 1.12.3.202111032221 CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114 Chromium: 91.0.4472.114 LibVLC Version: 3.0.16 Voice Server Version: Not Connected April 10 2022 15:51:05
Steps to Reproduce
I was logging into the club which I work at
Actual Behavior
The other day, I had difficulties logging into my account. When I finally was able to log in, I saw that everything said to me in open chat, IMs, groups, and notifications was being duplicated.
Expected Behavior
I was expecting a single line of text/chat/notices, not duplicates of everything
Other information
If this is an issue that has been resolved before, please let me know. My searches for an answer has been inadequate.
Links
Duplicates
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-11926 | | Summary | Repeating Chat Lines | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | gmahaffey (gmahaffey) | | Created at | 2016-05-11T03:08:41Z | | Updated at | 2022-04-10T23:51:26Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-05-11T07:12:20.756-0500', "Is there anything you'd like to add?": 'If this is an issue that has been resolved before, please let me know. My searches for an answer has been inadequate.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'The other day, I had difficulties logging into my account. When I finally was able to log in, I saw that everything said to me in open chat, IMs, groups, and notifications was being duplicated.', 'What were you doing when it happened?': 'I was logging into the club which I work at', 'What were you expecting to happen instead?': 'I was expecting a single line of text/chat/notices, not duplicates of everything', 'Where': 'http://maps.secondlife.com/secondlife/Smyslov/131/127/2800', } ```