[BUG-134015] avatar issues

[sl-service-account]

Steps to Reproduce

logged in for the first time today

Actual Behavior

I didn't receive an error message but my avatar looks like a ball of light and even after I log out then log back in

Expected Behavior

my avatar to look like a person and not a light

Other information

can you please correct the issue. I love this game and would like to play everyday

Links

Duplicates

• [ ] https://github.com/secondlife/jira-archive/issues/2080

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-134015 | | Summary | avatar issues | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | travia29 (travia29) | | Created at | 2017-07-16T03:55:48Z | | Updated at | 2017-07-17T15:03:11Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-07-16T12:16:36.282-0500', "Is there anything you'd like to add?": 'can you please correct the issue. I love this game and would like to play everyday', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I didn't receive an error message but my avatar looks like a ball of light and even after I log out then log back in", 'What were you doing when it happened?': 'logged in for the first time today', 'What were you expecting to happen instead?': 'my avatar to look like a person and not a light', 'Where': 'http://maps.secondlife.com/secondlife/Kingdom%20Lost/233/129/2046', } ```

[sl-service-account]

Chaser Zaks commented at 2017-07-16T17:16:36Z

Hello! You already filed this at BUG-134007, which Whirly has given you information on how to fix it. Please try to avoid filing duplicate bug reports. If the issue persists, you can comment on it specifying none of the solutions worked. – This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.