sl-service-account
commented
6 years ago Whirly Fizzle commented at 2017-09-03T15:20:34Z
Hiya James,
I tested voice at the location given in your system information & voice is currently working ok on this region. It looks like you are not properly connected to voice though because your system information only shows "Voice Server Version: Vivox" , it should also show the voice version number, "Voice Server Version: Vivox 4.6.0017.22050" This is usually a sign that either your firewall/security software is blocking connection to voice or the region has broken voice.
Try logging into a different region (for example Voice Echo Canyon) & see if your voice connects properly here. This is a special region for testing voice that will echo your voice back to you when you speak, so you can check that voice is working with different input/output.
Plugging in a new input/output device while the viewer is running will often not allow the input/output to be changed until the viewer is relogged too. In certain setups the computer even needs to be rebooted after plugging in another input or output or after changing the windows default input/output. So I suggest rebooting your computer if you stoll can't get voice or the input/output to work & then try again.
Also make sure that you have your Firewall correctly configured to allow access to slvoice. https://community.secondlife.com/knowledgebase/english/using-second-life-with-a-firewall-r599/
If none of the above helps: Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.. For account related issues, please contact support directly at https://support.secondlife.com/
- For assistance from other Residents, you can ask a question in SL Answers at https://community.secondlife.com/forums/forum/109-answers/(faster)
- For assistance directly from Linden Lab, submit a support case form at https://support.secondlife.com/contact-support/. (slower)
Hope that helps :)
Steps to Reproduce
trying to switch the voice chat
Actual Behavior
Voice Chat unable to switch input/output. The mic volume continues to say "Please wait." See attachment.
Expected Behavior
for it to work
Other information
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-134245 | | Summary | Voice Chat Issue | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | James1 Helstein (james1.helstein) | | Created at | 2017-09-03T06:44:25Z | | Updated at | 2017-09-05T16:39:05Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-09-03T10:20:34.011-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Voice Chat unable to switch input/output. The mic volume continues to say "Please wait." See attachment.', 'What were you doing when it happened?': 'trying to switch the voice chat', 'What were you expecting to happen instead?': 'for it to work', 'Where': 'http://maps.secondlife.com/secondlife/Ubunil/155/107/134', } ```