[BUG-134322] No copy marketplace item disappeared after sale was aborted

[sl-service-account]

Steps to Reproduce

Nothing I was off line.

Actual Behavior

I listed a rare gacha item on Marketplace. The first purchase attempt was aborted. The person tried to buy the same item again with delivery failed. I did not know anything had happened until I received a notice that my item had been delisted because there was nothing in the folder to sell. I went in world and checked the listings. The rare item was no longer in the marketplace folder nor was it returned to my inventory

Expected Behavior

I expected that the item would either be in the listings folder or in my inventory.

Other information

Is there a way to recover the item? What happened to it? What does "aborted" mean in the marketplace transactions listings? Did I do something wrong in the set up that could have caused the problem?

Links

Related

• [ ] https://github.com/secondlife/jira-archive/issues/2372

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-134322 | | Summary | No copy marketplace item disappeared after sale was aborted | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Elaine Lorefield (elaine.lorefield) | | Created at | 2017-09-17T19:42:59Z | | Updated at | 2017-09-29T03:15:58Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-09-18T10:41:51.873-0500', "Is there anything you'd like to add?": 'Is there a way to recover the item? What happened to it? What does "aborted" mean in the marketplace transactions listings? Did I do something wrong in the set up that could have caused the problem?', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I listed a rare gacha item on Marketplace. The first purchase attempt was aborted. The person tried to buy the same item again with delivery failed. I did not know anything had happened until I received a notice that my item had been delisted because there was nothing in the folder to sell. I went in world and checked the listings. The rare item was no longer in the marketplace folder nor was it returned to my inventory', 'What were you doing when it happened?': 'Nothing I was off line.', 'What were you expecting to happen instead?': 'I expected that the item would either be in the listings folder or in my inventory. ', } ```

[sl-service-account]

Spidey Linden commented at 2017-09-18T15:41:52Z

Can you tell me which item this issue occurred with?

[sl-service-account]

Elaine Lorefield commented at 2017-09-18T18:19:47Z

September 15, 2017 1455633979 Aborted jackjack911 L$950

=Zenith= Taohua Yao Kimono - RARE Maitreya Fit Only (http://marketplace.secondlife.com/merchants/199474/store/products/12756483/edit)

Thank you for responding. I hope this information is what you need.

[sl-service-account]

Spidey Linden commented at 2017-09-20T17:59:59Z

A sale is aborted when there are insufficient funds to complete the transaction. Usually the item should remain in the marketplace when the sale is aborted but it looks like that may not have happened here. Please contact support for assistance.