[BUG-139248] I received an email stating that my item on the marketplace was sold and was unlisted. There is no transaction, order, or payment for this item and it is not copyable.

[sl-service-account]

Steps to Reproduce

Checking my email

Actual Behavior

Dear Catt Catiria,

We have unlisted one or more of your listings because the last unit was sold. You will either need to add more units to the stock folder in the Marketplace Listings folder using the viewer, or you will need to increase the unit count by editing the Marketplace listing. Here are the affected listings:

Listing Name: http://marketplace.secondlife.com/merchants/611316/store/products/9015066/edit

None of your other listings are impacted at this time.

Thank you for using the Second Life Marketplace

This is a service email related to your use of the Second Life Marketplace. In accordance with our Privacy Policy, you may periodically receive service emails even if you have elected not to receive direct marketing emails. To learn more about Linden Lab’s use of personal information, please read our Privacy Policy (http://www.lindenlab.com/privacy).

Copyright 2017 Linden Research, Inc. Linden Lab 945 Battery St. San Francisco, CA 94111

Expected Behavior

I expected to be paid for this item in a transaction or order.

Other information

I don't understand how an item can be taken out of my marketplace without being paid for it or having a transaction. This item is a breedable and can not be copied and is a value of $5000L.

Links

Related

• [ ] https://github.com/secondlife/jira-archive/issues/2947

  Duplicates

• [ ] https://github.com/secondlife/jira-archive/issues/2960

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-139248 | | Summary | I received an email stating that my item on the marketplace was sold and was unlisted. There is no transaction, order, or payment for this item and it is not copyable. | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Unresolved | | Reporter | Catt Catiria (catt.catiria) | | Created at | 2017-10-18T21:03:57Z | | Updated at | 2018-07-27T16:18:33Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-10-18T17:47:53.826-0500', "Is there anything you'd like to add?": "I don't understand how an item can be taken out of my marketplace without being paid for it or having a transaction. This item is a breedable and can not be copied and is a value of $5000L.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Dear Catt Catiria,\r\n\r\nWe have unlisted one or more of your listings because the last unit was sold. You will either need to add more units to the stock folder in the Marketplace Listings folder using the viewer, or you will need to increase the unit count by editing the Marketplace listing. Here are the affected listings:\r\n\r\nListing Name: http://marketplace.secondlife.com/merchants/611316/store/products/9015066/edit\r\n\r\nNone of your other listings are impacted at this time.\r\n\r\nThank you for using the Second Life Marketplace\r\n\r\nThis is a service email related to your use of the Second Life Marketplace. In accordance with our Privacy Policy, you may periodically receive service emails even if you have elected not to receive direct marketing emails. To learn more about Linden Lab’s use of personal information, please read our Privacy Policy (http://www.lindenlab.com/privacy).\r\n\r\nCopyright 2017 Linden Research, Inc. Linden Lab 945 Battery St. San Francisco, CA 94111', 'What were you doing when it happened?': 'Checking my email', 'What were you expecting to happen instead?': 'I expected to be paid for this item in a transaction or order. ', } ```

[sl-service-account]

Whirly Fizzle commented at 2017-10-18T22:47:54Z

Possibly caused by the grid wide issues a short while ago: https://status.secondlifegrid.net/incidents/bypq7l8tdzn8

[sl-service-account]

Catt Catiria commented at 2017-10-18T23:15:19Z

The email was sent and the item unlisted on the 16th

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Spidey Linden commented at 2017-10-23T16:50:25Z

Could you forward the email you received to slmtester@lindenlab.com? This will help us investigate further. Thanks.

[sl-service-account]

Spidey Linden commented at 2017-11-08T17:37:12Z

Apologies for the delay - we are investigating the issue and we will get back to you when we have an answer.

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Catt Catiria commented at 2018-07-25T17:06:22Z

It's been months since I've heard anything; may I please have an update?

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Kyle Linden commented at 2018-07-27T16:18:34Z

Hi Catt, This issue is still being investigated. Thank you for your patience.