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[BUG-18223] my game keeps force closing with no error #2619

Open sl-service-account opened 8 years ago

sl-service-account commented 8 years ago

Steps to Reproduce

doing the tutotails

Actual Behavior

i didngt get a error message and my game force closed it keeps happing

Expected Behavior

not to force close randomly

Other information

no more force closing

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-18223 | | Summary | my game keeps force closing with no error | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | xxEsuoraKittyxx (xxesuorakittyxx) | | Created at | 2016-05-28T02:32:19Z | | Updated at | 2017-07-07T15:52:00Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2016-05-27T21:46:10.113-0500', "Is there anything you'd like to add?": 'no more force closing', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'i didngt get a error message and my game force closed it keeps happing', 'What were you doing when it happened?': 'doing the tutotails', 'What were you expecting to happen instead?': 'not to force close randomly', 'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%202/193/130/50', } ```
sl-service-account commented 8 years ago

Whirly Fizzle commented at 2016-05-28T02:46:10Z

Heya Esuora,

I can take a fair guess at why the viewer is so crashy from your system information.

Firstly, you are using Windows 8 (OS Version: Microsoft Windows 8 64-bit (Build 9200)) rather then Windows 8.1. Windows 8.1 is much more stable for running SL viewers then Windows 8, so I advise you to update to Windows 8.1 asap. This page tells you how to do this: http://windows.microsoft.com/en-gb/windows-8/update-from-windows-8-tutorial

Once that is done, you should update your Intel graphics driver. Your Intel driver version is very old and that old 9.17.10.2849 driver has a known memory leak which is fixed in the later Intel drivers. This memory leak is likely to be the main cause of your frequent crashes.

You can use the Intel Driver Update Utility to update your graphics driver: http://www.intel.com/p/en_US/support/detect

Does this help?

sl-service-account commented 7 years ago

Saeros Linden commented at 2017-07-07T00:34:04Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!