search

secondlife / jira-archive

2 stars 0 forks source link

[BUG-202642] Marketplace listings randomly unassociated #2967

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Four of my best selling products have been completely deleted from the marketplace, without notification.

They haven't been merely delisted, but completely unassociated.

These are NOT no-copy products.

https://marketplace.secondlife.com/p/CasperLet-Elite-networked-rental-system/2129768 https://marketplace.secondlife.com/p/CasperVend-Complete-FAT-PACK-Massive-saving-Vendor-Boards-Vendors/1626868 https://marketplace.secondlife.com/p/CasperVend-Premium-Vendors-Elite-Web-Based-Networked-Vendor-System-Vendor-Boards/1395043 https://marketplace.secondlife.com/p/CasperUpdate-Low-Lag-Low-Nag-Product-Update-Server-System/7387197

The products appear to have been unassociated on the 21st of November

Other information

I can't simply re-list these items.

CasperLet, CasperVend Fat Pack and CasperVend Premium are my three best sellers, and had the #1, #2 and #3 best selling slots in the business category on the marketplace, with hundreds of five star reviews.

If I am forced to re-list these items, and lose this history, it is going to severely impact my business.

I did not receive any notification about any of these items being delisted. My marketplace enhancements still show the listings as active under "subscriptions".

Links

Duplicates

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-202642 | | Summary | Marketplace listings randomly unassociated | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Unresolved | | Reporter | Casper Warden (casper.warden) | | Created at | 2017-11-23T10:18:49Z | | Updated at | 2017-12-12T16:28:49Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-11-23T08:28:30.283-0600', "Is there anything you'd like to add?": "I can't simply re-list these items.\r\n\r\nCasperLet, CasperVend Fat Pack and CasperVend Premium are my three best sellers, and had the #1, #2 and #3 best selling slots in the business category on the marketplace, with hundreds of five star reviews.\r\n\r\nIf I am forced to re-list these items, and lose this history, it is going to severely impact my business.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': "Four of my best selling products have been completely deleted from the marketplace, without notification.\r\n\r\nThey haven't been merely delisted, but completely unassociated.\r\n\r\nThese are NOT no-copy products.\r\n\r\nhttps://marketplace.secondlife.com/p/CasperLet-Elite-networked-rental-system/2129768\r\nhttps://marketplace.secondlife.com/p/CasperVend-Complete-FAT-PACK-Massive-saving-Vendor-Boards-Vendors/1626868\r\nhttps://marketplace.secondlife.com/p/CasperVend-Premium-Vendors-Elite-Web-Based-Networked-Vendor-System-Vendor-Boards/1395043\r\nhttps://marketplace.secondlife.com/p/CasperUpdate-Low-Lag-Low-Nag-Product-Update-Server-System/7387197\r\n\r\n", 'What were you doing when it happened?': 'The products appear to have been unassociated on the 21st of November', 'What were you expecting to happen instead?': 'Products should not unassociate themselves randomly.', } ```
sl-service-account commented 6 years ago

Whirly Fizzle commented at 2017-11-23T14:28:30Z

Hiya Casper,

LL are aware of the problem & it's affecting a lot of people. https://status.secondlifegrid.net/incidents/nylvk04mplfd

Note: this isn't only affecting no copy items as the grid status post says though. If the problem affects a No Copy item, the seller is receiving an email from LL telling them their last unit sold & the item has been unlisted & the No Copy item appears to be poofing from inventory altogether. If the item is copyable, the behaviour is as you describe.

There are a lot of JIRA issues filed reporting this bug. The main issue is BUG-202631 - My item has been unlisted from my shop but I didn't received any money to my account All other JIRA reports and forum posts reporting the problem are linked to BUG-202631.

sl-service-account commented 6 years ago

Casper Warden commented at 2017-11-23T18:58:59Z

Thanks Whirly. I thought it was a different issue because those seem to be about no-copy items.

sl-service-account commented 6 years ago

Whirly Fizzle commented at 2017-11-23T19:19:29Z

Honestly, I'm not 100% sure it's the same bug. I'm fairly sure though because LL linked a mixture of issues as dupes of BUG-202631, both affecting no copy & copyable MP listings. The first reports that came in were for no copy items, but I guess sellers of no copy stuff were more likely to notice this problem first because they received an email from the MP when their item was "sold" & unlisted, though with no transaction logged & no payment. The first JIRA report for a no copy item was on 18th October (BUG-139248). This appears to be a different new bug from the older bug where MP listings would randomly be unlisted (see BUG-100560 & linked issues). With this new bug, MP listings are not only unlisted, they are also unassociated.

sl-service-account commented 6 years ago

Casper Warden commented at 2017-11-23T20:03:11Z

Thanks for the info, Whirly. This is a very unfortunate situation, over black friday weekend too!

sl-service-account commented 6 years ago

Alexa Linden commented at 2017-12-01T18:33:50Z

Hi Casper! Thank you for your patience while we investigated the issue which affected your Marketplace listing. Your product listing should now be visible and showing as unlisted in your merchant dashboard. Please review all your settings for your product before relisting. Once you’ve reviewed them and everything looks correct, you will be able to relist the product. If you run into anything strange, can you please ping me inworld? Thanks again for your patience.

sl-service-account commented 6 years ago

Casper Warden commented at 2017-12-11T09:05:27Z

This has hit again, this time my entire store is empty

sl-service-account commented 6 years ago

Whirly Fizzle commented at 2017-12-11T12:59:11Z, updated at 2017-12-11T14:38:52Z

Not just you Casper - there's other reports this is happening again.

sl-service-account commented 6 years ago

Spidey Linden commented at 2017-12-12T16:28:49Z

Good morning,

Thank you for your patience while we investigated the issue which affected your Marketplace listing. Your product listing should now be visible and showing as unlisted in your merchant dashboard. Please review all your settings for your product before relisting. Once you’ve reviewed them and everything looks correct, you will be able to relist the product.

We apologize for this inconvenience.