sl-service-account
commented
6 years ago Spidey Linden commented at 2017-12-12T16:41:15Z
Good morning,
Thank you for your patience while we investigated the issue which affected your Marketplace listing. Your product listing should now be visible and showing as unlisted in your merchant dashboard. Please review all your settings for your product before relisting. Once you’ve reviewed them and everything looks correct, you will be able to relist the product.
We apologize for this inconvenience.
Steps to Reproduce
Nothing. This issue happened overnight whilst I was asleep and my computer was off.
Actual Behavior
As title says. One of my products listings mysteriously disappeared without a trace on the marketplace. The only record of it I can find is in the VMM, where my products appear 'Unnassociated'.
I first became aware of this problem this morning when Customers were asking me where my product is.
Expected Behavior
My product should still be listed, or I should have atleast recieved an email explaining why my product has mysteriously disappeared from the marketplace.
Other information
The Product in question has 100+ Reviews and a lot of customers. It's going to cause a lot of damage if it's not fixed soon. So I ask kindly, please do your best to restore the information!
EDIT: I was advised in the Secondlife Commerce Merchants Group it would be useful to provide a link to where the product was. The Product URL was https://marketplace.secondlife.com/p/Reis-Stuff-Chest-for-Kemono-BETA-11/7176277
Attachments
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-202745 | | Summary | Listings mysteriously disappeared. Product appears 'Unassociated' | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Reporter | Extrude Ragu (extrude.ragu) | | Created at | 2017-12-11T14:22:31Z | | Updated at | 2017-12-12T16:41:14Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-12-12T10:41:14.531-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': "As title says. One of my products listings mysteriously disappeared without a trace on the marketplace. The only record of it I can find is in the VMM, where my products appear 'Unnassociated'.\r\n\r\n I first became aware of this problem this morning when Customers were asking me where my product is.", 'What were you doing when it happened?': 'Nothing. This issue happened overnight whilst I was asleep and my computer was off.', 'What were you expecting to happen instead?': 'My product should still be listed, or I should have atleast recieved an email explaining why my product has mysteriously disappeared from the marketplace.', } ```