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[BUG-202746] MARKETPLACE LOST ITEMS #3046

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Steps to Reproduce

i was offline

Actual Behavior

Hi , it seems i have lost ALL my items from best sales!![ i paid for advertising and now i cant find any of items and i cant relist it again. I dont know all links but here are few what i miss]( i paid for advertising and now i cant find any of items and i cant relist it again. I dont know all links but here are few what i miss) i cant activate it again from marketplace merchant,because they seem to be deleted https://marketplace.secondlife.com/p/CK-Santas-secret-love-24H-LIMITED-PROMO/13497175 https://marketplace.secondlife.com/p/CK-Little-santas-baby-MP-PROMO/13491589 https://marketplace.secondlife.com/p/CK-Merry-xmas-get-naked/13473383 https://marketplace.secondlife.com/p/CK-Touch-of-cute-MP-PROMO/13489945 https://marketplace.secondlife.com/p/CK-Sexy-xmas-lights/13341688 and i dont have link for full version of this one, because its old and ididnt find link, but there is unasociated demo for that https://marketplace.secondlife.com/p/CK-Your-best-present-DEMO/10418651 and this one i remember only demo : https://marketplace.secondlife.com/p/CK-Winter-holidays-female-DEMO/10387983 i need fix this problem soon because im loosing sales and especially for paid listed one

Expected Behavior

Products not to unassociate themselves at random

Other information

Links

Related

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-202746 | | Summary | MARKETPLACE LOST ITEMS | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Reporter | Kaci Kohime (kaci.kohime) | | Created at | 2017-12-11T14:27:59Z | | Updated at | 2017-12-12T16:41:43Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-12-12T10:41:43.688-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Hi , it seems i have lost ALL my items from best sales!! i paid for advertising and now i cant find any of items and i cant relist it again. I dont know all links but here are few what i miss! i cant activate it again from marketplace merchant,because they seem to be deleted\r\nhttps://marketplace.secondlife.com/p/CK-Santas-secret-love-24H-LIMITED-PROMO/13497175\r\nhttps://marketplace.secondlife.com/p/CK-Little-santas-baby-MP-PROMO/13491589\r\nhttps://marketplace.secondlife.com/p/CK-Merry-xmas-get-naked/13473383\r\nhttps://marketplace.secondlife.com/p/CK-Touch-of-cute-MP-PROMO/13489945\r\nhttps://marketplace.secondlife.com/p/CK-Sexy-xmas-lights/13341688\r\nand i dont have link for full version of this one, because its old and ididnt find link, but there is unasociated demo for that\r\nhttps://marketplace.secondlife.com/p/CK-Your-best-present-DEMO/10418651\r\nand this one i remember only demo : \r\nhttps://marketplace.secondlife.com/p/CK-Winter-holidays-female-DEMO/10387983\r\ni need fix this problem soon because im loosing sales and especially for paid listed one', 'What were you doing when it happened?': 'i was offline', 'What were you expecting to happen instead?': 'Products not to unassociate themselves at random', } ```
sl-service-account commented 6 years ago

Spidey Linden commented at 2017-12-12T16:41:44Z

Good morning,

Thank you for your patience while we investigated the issue which affected your Marketplace listing. Your product listing should now be visible and showing as unlisted in your merchant dashboard. Please review all your settings for your product before relisting. Once you’ve reviewed them and everything looks correct, you will be able to relist the product.

We apologize for this inconvenience.