Open sl-service-account opened 6 years ago
Arwen Serpente commented at 2017-12-11T15:07:28Z
When I say "gone", I mean completely deleted from my Marketplace Manage Listings. It is not un-associated, it is not there. In my viewer, it does appear, but it is not listed and gives "Create Listing" option when clicked. I do not want to lose ranking on this product - it was my #1 product just over an hour ago before it was deleted by the bug - so I do not want to "create" a new listing - I want the original listing and ranking restored.
Arwen Serpente commented at 2017-12-11T23:15:30Z
As reported in my support ticket, the most recent time this product was seen was not even an hour before it disappeared. This is the most recent sale at approximately the same time: Order ID: 1462537237 Purchased By: Sharpened Razor
Line Item 1: {AS} Holiday Princess Fitted Mesh Gown: Christmas; Maitreya, Slink Physique, Hourglass, eBODY, & 2 Fitmesh; Omega Delivered to: Misslaleh Resident Listing URL: http://marketplace.secondlife.com/p/AS-Holiday-Princess-Fitted-Mesh-Gown-Christmas-Maitreya-Slink-Physique-Hourglass-eBODY-2-Fitmesh-Omega/10551050 Delivered Quantity: 1 of 1 Purchased on: December 11, 2017 04:02 AM PST
Spidey Linden commented at 2017-12-12T16:42:31Z
Good morning,
Thank you for your patience while we investigated the issue which affected your Marketplace listing. Your product listing should now be visible and showing as unlisted in your merchant dashboard. Please review all your settings for your product before relisting. Once you’ve reviewed them and everything looks correct, you will be able to relist the product.
We apologize for this inconvenience.
Steps to Reproduce
Checking store
Actual Behavior
Checked MP store to see my listings. My best selling gown is gone, completely. I had checked this morning within the past hour and it was there. Now it is gone. Listing URL: http://marketplace.secondlife.com/p/AS-Holiday-Princess-Fitted-Mesh-Gown-Christmas-Maitreya-Slink-Physique-Hourglass-eBODY-2-Fitmesh-Omega/10551050
Expected Behavior
To see the gown listing.
Other information
This has to be fixed. This is a seasonal gown. It is a best seller. Now I will lose sales at the only time of year that it is intended for.
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-202747 | | Summary | Best selling Christmas gown is gone from marketplace | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Reporter | Arwen Serpente (arwen.serpente) | | Created at | 2017-12-11T14:36:34Z | | Updated at | 2017-12-12T16:42:30Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-12-12T10:42:30.746-0600', "Is there anything you'd like to add?": 'This has to be fixed. This is a seasonal gown. It is a best seller. Now I will lose sales at the only time of year that it is intended for.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Checked MP store to see my listings. My best selling gown is gone, completely. I had checked this morning within the past hour and it was there. Now it is gone.\r\nListing URL: http://marketplace.secondlife.com/p/AS-Holiday-Princess-Fitted-Mesh-Gown-Christmas-Maitreya-Slink-Physique-Hourglass-eBODY-2-Fitmesh-Omega/10551050', 'What were you doing when it happened?': 'Checking store', 'What were you expecting to happen instead?': 'To see the gown listing.', 'Where': 'Listing URL: http://marketplace.secondlife.com/p/AS-Holiday-Princess-Fitted-Mesh-Gown-Christmas-Maitreya-Slink-Physique-Hourglass-eBODY-2-Fitmesh-Omega/10551050', } ```