search

secondlife / jira-archive

2 stars 0 forks source link

[BUG-100785] [Asset HTTP] Can't Delete a texture file (image) in trash #310

Open sl-service-account opened 7 years ago

sl-service-account commented 7 years ago

Steps to Reproduce

I deleted a texture file in my inventory but when I click delete it, it goes into your trash but when I right click my trash to clear trash, it won't get deleted.

Actual Behavior

I can't delete a texture file in trash when right clicking "Clear Trash"

Expected Behavior

Someone sent me the texture image by mistake inworld

Other information

I don't need that texture fil so I want to delete it.

Attachments

Links

Related

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-100785 | | Summary | [Asset HTTP] Can't Delete a texture file (image) in trash | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | kianzun (kianzun) | | Created at | 2017-06-04T20:03:58Z | | Updated at | 2017-06-19T16:45:53Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2017-06-05T10:08:51.698-0500', "Is there anything you'd like to add?": "I don't need that texture fil so I want to delete it.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I can\'t delete a texture file in trash when right clicking "Clear Trash"', 'What were you doing when it happened?': "I deleted a texture file in my inventory but when I click delete it, it goes into your trash but when I right click my trash to clear trash, it won't get deleted. ", 'What were you expecting to happen instead?': 'Someone sent me the texture image by mistake inworld', 'Where': 'http://maps.secondlife.com/secondlife/shin%20zushi/126/155/29', } ```
sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-05T15:08:52Z

Hiya kianzun,

After you relog, is the texture still stuck in your Trash folder? Sometimes when you empty Trash, the Trash folder will actually empty but the viewer inventory still shows the deleted items as visible until you relog.

So far on Second Life 5.0.6.326593 (Second Life Release), I'm not able to reproduce textures getting stuck in Trash.

Just to note on the viewer you are using, you can no longer empty the trash folder from the Recent items tab of inventory - this is an intentional change.

sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-05T15:15:39Z, updated at 2017-06-05T15:21:52Z

Actually I just reproduced this on the Asset-HTTP viewer (5.0.6.326593). Gif showing Trash failing to empty: https://gyazo.com/84cee9f6a22011f99c772d9a2373733c Trash contained only one single snapshot.

The snapshot in Trash has been deleted, just the viewer does not update to show that. Logs show:


2017-06-05T15:09:43Z WARNING: #CoreHttp LLCore::HttpPolicy::stageAfterCompletion: HTTP request 30F6FC30 failed after 0 retries.  Reason:  Gone (Http_410)
2017-06-05T15:09:43Z WARNING: LLCoreHttpUtil::HttpCoroHandler::onCompleted: 
--------------------------------------------------------------------------
 Error[Http_410] cannot access url 'https://sim10111.agni.lindenlab.com:12043/cap/985fe052-c8b4-bbfe-be5a-2dc4d8e6729a/item/5afef3d9-b83c-e94e-369f-a95103ca3d5d' because Gone
--------------------------------------------------------------------------
2017-06-05T15:09:43Z WARNING: #Inventory AISAPI::InvokeAISCommandCoro: Inventory error: Gone
2017-06-05T15:09:43Z WARNING: #Inventory AISAPI::InvokeAISCommandCoro: <llsd>
    <map>
    <key>error_code</key>
        <integer>9</integer>
    <key>error_description</key>
        <string>Item does not exist or was already deleted.</string>
    <key>error_filename</key>
        <string>item.py</string>
    <key>error_function</key>
        <string>Item.delete</string>
    <key>error_line_number</key>
        <integer>189</integer>
    <key>http_result</key>
        <map>
        <key>error_body</key>
            <string>&lt;?xml version=&quot;1.0&quot; ?&gt;&lt;llsd&gt;&lt;map&gt;&lt;key&gt;error_filename&lt;/key&gt;&lt;string&gt;item.py&lt;/string&gt;&lt;key&gt;error_description&lt;/key&gt;&lt;string&gt;Item does not exist or was already deleted.&lt;/string&gt;&lt;key&gt;error_function&lt;/key&gt;&lt;string&gt;Item.delete&lt;/string&gt;&lt;key&gt;item_id&lt;/key&gt;&lt;uuid&gt;5afef3d9-b83c-e94e-369f-a95103ca3d5d&lt;/uuid&gt;&lt;key&gt;error_code&lt;/key&gt;&lt;integer&gt;9&lt;/integer&gt;&lt;key&gt;error_line_number&lt;/key&gt;&lt;integer&gt;189&lt;/integer&gt;&lt;/map&gt;&lt;/llsd&gt;</string>
        <key>headers</key>
            <map />
        <key>message</key>
            <string />
        <key>status</key>
            <integer>1</integer>
        <key>success</key>
            <boolean>0</boolean>
        <key>type</key>
            <integer>410</integer>
        <key>url</key>
            <string>https://sim10111.agni.lindenlab.com:12043/cap/985fe052-c8b4-bbfe-be5a-2dc4d8e6729a/item/5afef3d9-b83c-e94e-369f-a95103ca3d5d</string>
        </map>
    <key>item_id</key>
        <uuid>5afef3d9-b83c-e94e-369f-a95103ca3d5d</uuid>
    </map>
</llsd>

Whirly_1.log attached.

sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-05T15:33:53Z, updated at 2017-06-05T15:49:24Z

Hmm this is odd. At first emptying Trash on the Asset HTTP viewer seemed to be working as expected. Then I reproduced what I described above & after relogging the Trash was correctly empty. However I can now consistently reproduce textures or snapshots being stuck in the trash folder on this viewer and the textures are still stuck in my Trash folder after relogging.

When logging in on Firestorm, the stuck textures do not display in Trash. When relogging on the Asset HTTP viewer, the stuck textures still display in Trash. When relogging on default release Second Life 5.0.5.326444 (Second Life Release), the stuck textures still show in Trash & still will not delete. So I think somehow the LL viewer cache has become corrupted now. I cleared cache & now the stuck textures are gone on the Asset HTTP viewer, but I can reproduce the whole cycle again.... unless I clear inventory cache I can't get rid of the stuck textures from displaying in the Trash folder.

sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-05T15:51:13Z

Kianzun, if the stuck textures are still in your Trash folder after relogging, does clearning the viewer cache fix the problem? In the top menu bar of the viewer, go to Me -> Preferences -> Advanced -> Click the "Clear Cache" button and relog.

sl-service-account commented 7 years ago

AndreyK ProductEngine commented at 2017-06-05T20:59:41Z, updated at 2017-06-05T21:02:53Z

Whirly, can you try it at http://automated-builds-secondlife-com.s3.amazonaws.com/hg/repo/viewer-lynx/rev/326731/index.html please? It contains potential fix for BUG-100696 with similar behavior. Was issue fully reproduced at release or only corrupted inventory after Http viewer? Also if build does fix issue (or inventory corruption), please provide logs.

sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-08T19:08:09Z

@Andreyk

sl-service-account commented 7 years ago

Whirly Fizzle commented at 2017-06-08T19:16:40Z

I don't know if it's just coincidence but I can reproduce items getting locally stuck in Trash pretty easily on the Asset-HTTP builds. On non Asset HTTP builds I can't reproduce it easily at all - I've been unable to reproduce it since I filed BUG-100696. BUG-100696 is not a new issue though, I have has this happen a few times but very infrequently. I just decided to file an issue for it when it happened on the LL viewer.

sl-service-account commented 7 years ago

AndreyK ProductEngine commented at 2017-06-10T16:31:53Z

Thanks for the info.