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[BUG-202853] Eyebrows and Neck won't render #3138

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Steps to Reproduce

Moving around on SL

Actual Behavior

My neck and eyebrows won't render on my avatar, no matter what I do.

Expected Behavior

My eyebrows and neck to render

Other information

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-202853 | | Summary | Eyebrows and Neck won't render | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | SH1VER (sh1ver) | | Created at | 2018-01-02T21:02:29Z | | Updated at | 2018-01-03T17:37:32Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-01-03T11:37:32.815-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "My neck and eyebrows won't render on my avatar, no matter what I do.", 'What were you doing when it happened?': 'Moving around on SL', 'What were you expecting to happen instead?': 'My eyebrows and neck to render', } ```
sl-service-account commented 6 years ago

Kyle Linden commented at 2018-01-03T17:37:33Z

Hi Sh1ver,

I suspect you have an alpha (transparent) layer, or tattoo layer hiding the eyebrows.

The quickest way to reset this is to put on a default avatar from Me > Choose an Avatar.

Once you have verified that wearing a default avatar fixes the issue you may slowly put your original avatar on one piece at a time until you identify which texture or tattoo layer may have caused the issue in the first place.

Please press the Info Provided button and let us know if this helped or not.

Thanks!