sl-service-account
commented
6 years ago Whirly Fizzle commented at 2018-01-11T21:38:33Z
I don't think this bug is new on Maint Nalewka or other viewer builds with the avatar physics FPS fixes. We've had this bug reported on Firestorm several times, going back several years. However Scentual couldn't reproduce this problem on the LL default viewer, she could only reproduce it on Maint Nalewka, going by her comments on https://jira.phoenixviewer.com/browse/FIRE-22135.
Anyway, for reference, SUP-17036 was reported in May 2016 against Firestorm 4.7.7.48706 (build date Mar 5 2016) & it's the exact same issue as this. This is a support ticket so it's not public, but here is one of my comments on that issue with more details.
I met with Voo inworld & we did some testing.
He reproduced the problem with my avatar when I was wearing avatar physics. The problem reproduces without the Maitreya body too.
Problem reproduced when I was wearing the default female shape and a new Physics layer with only 2 settings changed away from default:
- Breasts Bounce, Max effect =100
- Breasts Sway, Max effect = 100.
When the problem reproduces, removing the physics layer instantly fixes the problem & adding the physics layer again causes the problem to happen.
Problem is not limited to just one breast - Voo saw my avatar with both breasts deformed sometimes. What seems to be happening is when the physics layer is worn & you get the initial crazy boob sway, one of both breasts get stuck in that position.
- Maitreya body, no physics worn: http://prnt.sc/b45egx
- Maitreya body, physics worn: http://prnt.sc/b45ev2
- Maitreya body - default female shape, no physics worn: http://prnt.sc/b45gpt
- Maitreya body - default female shape, physics worn: http://prnt.sc/b45gbv
- Default female shape, no mesh body, physics worn: http://prnt.sc/b45hy2
Voo tested on Singularity 64bit. LL viewer & Firestorm 32bit & couldnt reproduce the problem. However when relogging again on Firestorm 64bit, the problem wouldn't reproduce again, so we must have just got lucky when initially testing.
Problem reproduces at all graphics quality settings. Disabling hardware skinning makes no difference. Limiting FPS makes no difference.
The filer of this issue reported it just mysteriously fixed itself.
We also have another support ticket reporting this problem more recently againt the current release of Firestorm 5.0.7. This build does not contain any of the recent physics FPS fixes from PE though. Here is the image the filer attached - https://prnt.sc/hz6vw0 The filer was mysteriously fixed by recreating the Firestorm client bridge - which I'm pretty sure was just coincidental timing.
Note that most (not all) reports of this problem are that only the right breast is deformed & sticking out to the side.
Also note the older report at VWR-25625, which may be related.
Steps To Reproduce
After a long period of login time, avatar physics get stuck/frozen in a slightly deformed shape.
I've spent the better part of a week trying to observe this issue, and I haven't found anything concrete to reproduce it consistently; yet it happens every day.
Things I've observed Physics can become stuck after 4 hours (rare). Physics can become stuck after 12 hours (near consistent). Physics can become stuck after 18 hours (consistent).
Actual Behavior
I've seen the physics be fine, and I detach an object, and then the phsyics are stuck. I've tried lots of things to reproduce the bug, teleporting to different servers, detaching / reattaching objects, the only truly consistent cause seems to be time. And I am unable to find a work around to reset my physics apart from relogging.
Detaching phyics and adding a different physics layer has no affect. Resetting skeleton has no affect. Resetting Mesh LOD has no affect. Using Firestorm's "refresh attachments" feature had no effect.
Haven't been able to reproduce this issue in versions before the physics FPS fixes. Other avatars will still see your physics when this happens. You will not be able to see others physics when this happens; in fact they will be deformed in the same fashion.
Expected Behavior
Physics to not get stuck.
Other information
You will not be able to see other avy's physics when this happens; in fact they will be deformed in the same fashion.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-202903 | | Summary | Physics Stuck / Frozen Deforming Avy Until Relog | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | ScentualLust (scentuallust) | | Created at | 2018-01-10T15:22:36Z | | Updated at | 2018-03-27T09:40:06Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-01-11T15:38:33.394-0600', "Is there anything you'd like to add?": "You will not be able to see other avy's physics when this happens; in fact they will be deformed in the same fashion.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': '\r\n\r\nI\'ve spent the better part of a week trying to observe this issue, and I haven\'t found anything concrete to reproduce it consistently; yet it happens every day.\r\n\r\nThings I\'ve observed\r\nPhysics can become stuck after 4 hours (rare).\r\nPhysics can become stuck after 12 hours (near consistent).\r\nPhysics can become stuck after 18 hours (consistent).\r\n\r\nI\'ve seen the physics be fine, and I detach an object, and then the phsyics are stuck.\r\nI\'ve tried lots of things to reproduce the bug, teleporting to different servers, detaching / reattaching objects, the only truly consistent cause seems to be time.\r\nAnd I am unable to find a work around to reset my physics apart from relogging.\r\n\r\nDetaching phyics and adding a different physics layer has no affect.\r\nResetting skeleton has no affect.\r\nResetting Mesh LOD has no affect.\r\nUsing Firestorm\'s "refresh attachments" feature had no effect.\r\n\r\nHaven\'t been able to reproduce this issue in versions before the physics FPS fixes.\r\nOther avatars will still see your physics when this happens. You will not be able to see others physics when this happens; in fact they will be deformed in the same fashion.', 'What were you doing when it happened?': 'afk alone in my skybox', 'What were you expecting to happen instead?': 'Physics to not get stuck.', } ```