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[BUG-214623] Marketplace Listing Enhancement Feature - posted one of my items without my knowledge. #3330

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Steps to Reproduce

I went out of town Sunday afternoon and was away until Monday evening when I accessed my SL. I had purchased a few items before leaving and couldn't find the name of one so, by chance, I went to my transactions page and saw the most recent was a listing for one of my items.

Actual Behavior

I was charged 599 for a listing enhancement which was processed on Sunday February 18th. I have not listed anything using an enhancement for quite a long time so I was a very uneasy about why this happened.

Expected Behavior

My expectations have been satisfied with LL refunding my Ls.

Other information

I would like to know how this occurred. Usually there is a notice in my email about transactions but I didn't even receive that.

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-214623 | | Summary | Marketplace Listing Enhancement Feature - posted one of my items without my knowledge. | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Sarrah Eternal (sarrah.eternal) | | Created at | 2018-02-21T17:38:00Z | | Updated at | 2018-02-22T20:58:41Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-02-22T14:58:39.969-0600', "Is there anything you'd like to add?": "I would like to know how this occurred. Usually there is a notice in my email about transactions but I didn't even receive that.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I was charged 599 for a listing enhancement which was processed on Sunday February 18th. I have not listed anything using an enhancement for quite a long time so I was a very uneasy about why this happened. ', 'What were you doing when it happened?': "I went out of town Sunday afternoon and was away until Monday evening when I accessed my SL. I had purchased a few items before leaving and couldn't find the name of one so, by chance, I went to my transactions page and saw the most recent was a listing for one of my items. ", 'What were you expecting to happen instead?': 'My expectations have been satisfied with LL refunding my Ls. ', 'Where': 'Marketplace.', } ```
sl-service-account commented 6 years ago

Spidey Linden commented at 2018-02-22T20:58:40Z

Thank you for the bug report, we will investigate.