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[BUG-214701] I dont see my avatar #3391

Closed sl-service-account closed 6 months ago

sl-service-account commented 6 years ago

Steps to Reproduce

I've restarted the game and the computer and it still looks the same

Actual Behavior

my avatar looks like smoke

Expected Behavior

go back to see my avatar normally

Other information

No

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-214701 | | Summary | I dont see my avatar | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | GemadelCielo (gemadelcielo) | | Created at | 2018-03-07T23:13:36Z | | Updated at | 2018-03-08T23:48:48Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-03-08T01:47:32.201-0600', "Is there anything you'd like to add?": 'No', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'my avatar looks like smoke', 'What were you doing when it happened?': "I've restarted the game and the computer and it still looks the same", 'What were you expecting to happen instead?': '\r\ngo back to see my avatar normally', 'Where': 'http://maps.secondlife.com/secondlife/Social%20Island%202/20/129/69', } ```
sl-service-account commented 6 years ago

Chaser Zaks commented at 2018-03-08T07:47:32Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

If option 2 does not work, you may need to do option 1.

If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

sl-service-account commented 6 years ago

Kyle Linden commented at 2018-03-08T23:48:12Z

Hi GemadelCielo,

Please follow Chaser's advice above to resolve the gas cloud issue.

If you are still having issues after that please contact Second Life support and open a ticket at https://lindenlab.freshdesk.com/support/tickets/new.

Thank you!