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[BUG-214751] after update of SL viewer dont have in world browser access #3420

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Steps to Reproduce

after SL Viewer update

Actual Behavior

  1. dont get feed from SL on the first log in screen
  2. Profiles do not show anymore
  3. Can not do searches in world
  4. In world browser does not load web material

Expected Behavior

showed be able to access web material

Other information

no

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-214751 | | Summary | after update of SL viewer dont have in world browser access | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Talal Allmenroder (talal.allmenroder) | | Created at | 2018-03-18T17:49:18Z | | Updated at | 2018-03-19T16:59:49Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-03-19T11:59:49.124-0500', "Is there anything you'd like to add?": 'no', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': '1. dont get feed from SL on the first log in screen \r\n2. Profiles do not show anymore\r\n3. Can not do searches in world\r\n4. In world browser does not load web material', 'What were you doing when it happened?': 'after SL Viewer update', 'What were you expecting to happen instead?': 'showed be able to access web material ', 'Where': 'Second Life Release 5.1.3.513038 (64bit)\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (2807.99 MHz)\r\nMemory: 8061 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 16299)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 1050/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 23.21.13.9101\r\nOpenGL Version: 4.6.0 NVIDIA 391.01\r\n\r\nWindow size: 1920x1013\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 1.25\r\nDraw distance: 128m\r\nBandwidth: 500kbit/s\r\nLOD factor: 1.125\r\nRender quality: 5 / 7\r\nAdvanced Lighting Model: Enabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: March 09 2018 11:10:18\r\n\r\nJ2C Decoder Version: KDU v7.9.1\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.1050 / CEF: 3.3282.1742.g96f907e / Chromium: 64.0.3282.119\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Not Connected\r\nMarch 18 2018 09:48:20', } ```
sl-service-account commented 6 years ago

Kyle Linden commented at 2018-03-19T16:59:49Z

Hi Talal,

It sounds like a few things could be going on here.

  1. An incomplete install. Please completely restart your computer. Then install again from this link. http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/14425/91934/Second_Life_5_1_3_513038_x86_64_Setup.exe

  2. Your Anti-Virus or Firewall software may have blocked or quarantined either SLPlugin.exe or Dullahan_host.exe (both are required for media in SL).

If a reinstall does not work, please confirm SL media is not being blocked by your system.

Please let us know if either of these things help and press the info provided button when you update this issue.

Thanks!