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[BUG-216359] I have a MP item totally blank. And i cannot get rid of it #3751

Open sl-service-account opened 6 years ago

sl-service-account commented 6 years ago

Steps to Reproduce

I was trying to erase a blank item in the Marketplace, and it won't let me

Actual Behavior

I have a MP item totally blank. When Edit Listing, the item appears as "SL folder name: The folder name failed to load. Refresh the page to try again. "

When refreshing the page, nothing happens. Also when I am trying to "See contents" I receive the message "Sorry, we are having trouble with the server, please try again later". I have tried to load my MP listings and do this through Google Chrome and Firefox in a Mac, and it doesn´t work. Also through Google Chrome in a second computer (PC) Not sure if the URL is of use, here it is. https://marketplace.secondlife.com/merchants/3115413/store/products/14023564/edit?

Expected Behavior

To get erased as before. I try to delete from the lists and it does not go away

Other information

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-216359 | | Summary | I have a MP item totally blank. And i cannot get rid of it | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Created at | 2018-05-29T15:27:27Z | | Updated at | 2018-06-11T15:27:57Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-05-29T17:48:21.069-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I have a MP item totally blank. When Edit Listing, the item appears as\r\n"SL folder name: The folder name failed to load. Refresh the page to try again. "\r\n\r\nWhen refreshing the page, nothing happens. Also when I am trying to "See contents" I receive the message "Sorry, we are having trouble with the server, please try again later". I have tried to load my MP listings and do this through Google Chrome and Firefox in a Mac, and it doesn´t work. Also through Google Chrome in a second computer (PC) Not sure if the URL is of use, here it is.\r\nhttps://marketplace.secondlife.com/merchants/3115413/store/products/14023564/edit?', 'What were you doing when it happened?': "I was trying to erase a blank item in the Marketplace, and it won't let me", 'What were you expecting to happen instead?': 'To get erased as before. I try to delete from the lists and it does not go away', 'Where': 'https://marketplace.secondlife.com/merchants/3115413/store/products/14023564/edit?search%5Bkeywords%5D=&search%5Bpage%5D=11&search%5Bper_page%5D=10&search%5Bproduct_state%5D=&search%5Bsort%5D=created_at&search%5Bup%5D=up', } ```
sl-service-account commented 6 years ago

Spidey Linden commented at 2018-05-29T22:48:21Z

This should be removed now, please let me know if that is not the case and we will look into it.

sl-service-account commented 6 years ago

leel1980 commented at 2018-05-30T02:33:21Z

Waaaa Still doesn’t erase >.<

sl-service-account commented 6 years ago

leel1980 commented at 2018-05-30T02:37:44Z

It says “Successfully removed”... But then, it’s still there

sl-service-account commented 6 years ago

Spidey Linden commented at 2018-05-30T19:56:22Z

Okay, we will look into this further, thanks for the update.

sl-service-account commented 6 years ago

leel1980 commented at 2018-06-11T15:27:57Z

Did you guys keep looking into this? I tried today to erase the item and it didn't work, still there.