sl-service-account
commented
6 years ago Alexa Linden commented at 2018-06-02T02:09:42Z
We're sorry you're experiencing this issue along with others. We've done this blog post to explain how to fix this issue https://community.secondlife.com/forums/topic/423151-viewer-515515811-release-issues-for-5312018/
"To all our 32 bit Windows users and a select group of 64bit Intel HD graphics users too, we’re sorry.
Before noon (PDT) yesterday, 5/31/2018, we released the latest version of Second Life, version 5.1.5.515811. At the time of release there was an error defining the location of the 32 bit version of the Second Life viewer download. Because of that error, we delivered the 64 bit version of Second Life to everyone, even if your system was not capable of running it.
This morning we saw an increase of bug reports and community blog posts about viewer updates being stuck in a loop and began investigating immediately. Ultimately we discovered the flaw was the lack of a valid download link to the 32 bit version of Second Life in our update system. We corrected this swiftly just before noon today, 6/1/2018.
Anyone that did not attempt to log in to Second Life during that 24 hour window will not experience any issues. Anyone capable of running the 64 bit version of Second Life, was not impacted and shouldn’t have noticed anything but a normal Second Life viewer update.
Unfortunately, anyone limited to the 32 bit version of Second Life, that did attempt to log in to Second Life during that 24 hour window is now likely stuck in an endless loop of trying to install the 64 bit version of Second Life.
There is a way out of this loop.
Uninstall the the 64 bit version of Second Life
Install the 32 bit version from: http://download.cloud.secondlife.com/Viewer_5/Second_Life_5_1_5_515811_i686_Setup.exe
For the technically inclined there is a more surgical method to quickly recover.
Open your file explorer in Windows
In the address bar type in %appdata% and press Enter
Locate the SecondLife folder and open it
Locate the downloads folder and delete it
Launch Second Life as normal and the correct update will be applied
Thank you for your patience and understanding, we stumbled and we’ll make corrections to our processes to ensure this doesn’t happen again."
Thanks you and again, we apologize for this inconvenience
Steps to Reproduce
Playing second life and log off for the night then next day installer won't play the game and keeps looping the install.
Actual Behavior
Last night I had an issue with the installer because I tried everything with the help guidelines and redownload second life_5_1_5_515811_i686_Setup.exe 10 bloody tries and nothing works. I think it's your end instead of players and needs to be fixed because I was playing it roughly 2 hours then logged off and logged back within 4 hours later while I tried starting up the viewer then all the suddenly it keeps putting me in a loop of reinstall and uninstalls even when I do exactly what you suggested to us to do. I tried to file a report of this bug but seems to be the team that doesn't want to help out at this point.
https://i.gyazo.com/e5d12b26d8a430eb9012bbab20b7247b.png
Keeps repeating this.
Then it proceed to do this:
https://i.gyazo.com/86ba9b1051fb4cd86966824a9fd79ed6.png
Expected Behavior
Just been an update to install new stuff and carry on playing. Guess not.
Other information
Yes, next time you add an update to the viewer make sure it works within all viewers.
Links
Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-216380 | | Summary | Last night I had an issue with the installer because I tried everything with the help guidelines and redownload second life_5_1_5_515811_i686_Setup.exe 10 bloody tries and nothing works. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | DoctorKatherine1 (doctorkatherine1) | | Created at | 2018-06-02T00:03:57Z | | Updated at | 2018-06-04T00:22:44Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-06-01T21:09:41.557-0500', "Is there anything you'd like to add?": 'Yes, next time you add an update to the viewer make sure it works within all viewers.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "Last night I had an issue with the installer because I tried everything with the help guidelines and redownload second life_5_1_5_515811_i686_Setup.exe 10 bloody tries and nothing works. I think it's your end instead of players and needs to be fixed because I was playing it roughly 2 hours then logged off and logged back within 4 hours later while I tried starting up the viewer then all the suddenly it keeps putting me in a loop of reinstall and uninstalls even when I do exactly what you suggested to us to do. I tried to file a report of this bug but seems to be the team that doesn't want to help out at this point. \r\n\r\n\r\nhttps://i.gyazo.com/e5d12b26d8a430eb9012bbab20b7247b.png \r\n\r\nKeeps repeating this. \r\n\r\nThen it proceed to do this: \r\n\r\nhttps://i.gyazo.com/86ba9b1051fb4cd86966824a9fd79ed6.png\r\n", 'What were you doing when it happened?': "Playing second life and log off for the night then next day installer won't play the game and keeps looping the install.", 'What were you expecting to happen instead?': 'Just been an update to install new stuff and carry on playing. Guess not.', 'Where': 'Idk, mainly in the US but been affecting other servers.', } ```