[BUG-216471] When Setting "Width*Height" on max size(6143*3609) secondlife viewer - not anwer(showed dark screen a few second)

[sl-service-account]

Steps to Reproduce

1.1. Login into the Viewer;

2. Open "World" > "Snapshot" menu item (Ctrl + Shift + S);
3. Chose the "Save to Disk" tab;
4. Check the "Freeze frame (fullsscreen)" checkbox;
5. Set "Wight*Height" on max size(6143*3609)

Actual Behavior

When Setting "Wight*Height" on max size(6143*3609) secondlife viewer - not anwer(showed dark screen a few second)

Expected Behavior

When Setting "Wight*Height" on max size(6143*3609) secondlife viewer work normally

Other information

Reproduce on Second Life Release 5.1.4.515288

Attachments

• Record_2018_06_20_04_29_03_380.mp4 2018-06-20 07:37:58

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-216471 | | Summary | When Setting "Width*Height" on max size(6143*3609) secondlife viewer - not anwer(showed dark screen a few second) | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Expected Behavior | | Reporter | VladyslavaS ProductEngine (vladyslavas.productengine) | | Created at | 2018-06-19T13:42:38Z | | Updated at | 2018-06-20T16:11:39Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2018-06-19T10:32:56.174-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'When Setting "Wight*Height" on max size(6143*3609) secondlife viewer - not anwer(showed dark screen a few second)', 'What were you doing when it happened?': '1.1. Login into the Viewer;\r\n2. Open "World" > "Snapshot" menu item (Ctrl + Shift + S);\r\n3. Chose the "Save to Disk" tab;\r\n4. Check the "Freeze frame (fullsscreen)" checkbox;\r\n5. Set "Wight*Height" on max size(6143*3609)', 'What were you expecting to happen instead?': 'When Setting "Wight*Height" on max size(6143*3609) secondlife viewer work normally', } ```

[sl-service-account]

Kyle Linden commented at 2018-06-19T15:32:56Z

Hi Vladyslava,

Given your repro steps this is unfortunately expected behavior.

Setting the image size to 6100 x 3100 PNG (lossless) results in a roughly 21MB file size. This setting taxes both the viewer and the system resources, by going beyond the RAM limit and forcing it to write to disk. Whereas a JPG at the same size is a much smaller file and does not repro the issue.

If this scenario is causing the viewer to completely freeze or crash, we would definitely investigate more.

Thanks!

[sl-service-account]

VladyslavaS ProductEngine commented at 2018-06-20T11:37:59Z

Hi Kyle!

Just in case, I made a video. if you think this is the expected behavior please close it again.

Thanks!

Reproduce only Win. Second Life 1 5.1.5.515811 (64bit) Release Notes

You are at 248.6, 43.8, 21.6 in Product Engine located at sim10572.agni.lindenlab.com (216.82.52.78:12035) SLURL: http://maps.secondlife.com/secondlife/Product%20Engine/249/44/22 (global coordinates 336,889.0, 307,244.0, 21.6) Second Life Server 18.06.06.516064 Release Notes

CPU: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz (3191.99 MHz) Memory: 8054 MB OS Version: Microsoft Windows 10 64-bit (Build 17134) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GT 430/PCIe/SSE2

Windows Graphics Driver Version: 21.21.13.7654 OpenGL Version: 4.5.0 NVIDIA 376.54

Window size: 1680x987 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 128m Bandwidth: 500kbit/s LOD factor: 1.125 Render quality: 5 / 7 Advanced Lighting Model: Enabled Texture memory: 512MB VFS (cache) creation time: June 13 2018 04:38:22

J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Ex 4.44.64 Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146 LibVLC Version: 2.2.8 Voice Server Version: Vivox 4.9.0002.27586

Packets Lost: 51/24,312 (0.2%) June 19 2018 18:27:39

[sl-service-account]

Kyle Linden commented at 2018-06-20T16:11:39Z

Hi Vladyslava,

As long as you can still take the photo and save to disk, and the snapshot preview window shows the image after the screen goes black, then this is still expected behavior. Reviewing the video I wasn't sure if the preview returned or stayed black.

Please reopen this issue if the snapshot preview does not get restored.

Thanks!