sl-service-account
commented
6 years ago Whirly Fizzle commented at 2018-07-16T14:21:15Z
Hiya ElsyNere,
I went to the location you gave above & mesh is rezzing fine there. If a region gets broken in a certain way then mesh can fail to render, but in this case it doesn't appear to be a problem with the region.
If you can see all objects normally apart from mesh, I suspect the problem may be the graphics driver version you are currently using - though usually this only affects worn rigged mesh. You said you also cannot see the HUDs on your screen & if the HUDs are mesh, they won't be rigged.
On the LL viewer, if you go to Preferences (CTRL+P) -> Graphics -> Advanced settings -> Untick "Avatar Hardware Skinning" on the right hand side, can you then see your mesh avatar & other mesh avatars?
Please can you tick "Avatar Hardware Skinning" again & then run a session where your own mesh avatar & other mesh avatars fail to render and then log out. Then before you relaunch the viewer, zip up the logs folder & attach it to this JIRA issue using More Actions -> Attach Files. This page tells you where to find the logs folder: https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/Section_.3#Section__3
If you get stuck finding your logs, just comment back here.
Thanks!
What just happened?
I just logged on in my last position after two weeks without entering in SL, I was in ishtar, Polasido - Adult. and at that moment when I logged in I could no longer see my avatar I just see her eyes and her collar, and i can not see the other users neither.
What were you doing when it happened?
-I had 2 weeks without connecting to SL and the last time I entered everything was fine, I could see my avatar perfectly, but after two weeks I went back to SL and could not see my avatar, just look the eyes and the collar, I can not see the other users, and i can not see the huds on my screen, I can only see the basic avatars, but I can not see my avatar maitreya lara, i can not see the mesh users, only the basic avatars, I checked the graphics in preferences and everything was fine, but I do not understand why I can not see my avatar, i take my computer to the technician to check the drivers video and computer graphics and everything was fine, i try to use other viewers like firestorm but it did not work, I was trying to fix it but I can not anymore, please I need my account as before, I need to see my avatar and i want to use SL normally. I have worked very hard on my avatar for 2 years and I do not want to lose all my progress, I need your help. i am desperate. Please log in with my account and check what the problem is, i log in with other viewers and I still do not see my avatar. I'm desperate.
What were you expecting to happen instead?
I expected everything to be fixed, and that with the minutes my avatar was going to render completely ... but that never happened, i just see her eyes and collar, but the rest is invisible. I only want to see my avatar like always, I'm desperate. I have worked very hard on my avatar for 2 years and I do not want to lose all my progress.
Other information
I just want your help for this to be fixed, please check my account, log in with my account, I know there must be something wrong, i try downloading other viewers, but everything remains the same, I do not want to lose the things that I have achieved with effort during two years, please I would thank you with all my heart if you help me to solve my problem, PLEASE HELP ME, I want to use SL, SL is the only thing that i like to use.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-225068 | | Summary | I can not see my avatar, I only see the eyes and her necklace, i can not see the other users neither, I tried with different viewers and it was not solved, I think it is something that has to do with my account, HELP ME PLEASE! | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | ElsyNere (elsynere) | | Created at | 2018-07-14T20:51:02Z | | Updated at | 2018-07-16T15:50:54Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2018-07-16T09:21:14.690-0500', "Is there anything you'd like to add?": 'I just want your help for this to be fixed, please check my account, log in with my account, I know there must be something wrong,\r\n i try downloading other viewers, but everything remains the same, I do not want to lose the things that I have achieved with effort during two years,\r\n please I would thank you with all my heart if you help me to solve my problem,\r\n PLEASE HELP ME, I want to use SL, SL is the only thing that i like to use.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "-I had 2 weeks without connecting to SL and the last time I entered everything was fine, I could see my avatar perfectly, but after two weeks I went back to SL and could not see my avatar, just look the eyes and the collar, I can not see the other users, and i can not see the huds on my screen, I can only see the basic avatars, but I can not see my avatar maitreya lara, i can not see the mesh users, only the basic avatars, I checked the graphics in preferences and everything was fine, but I do not understand why I can not see my avatar, i take my computer to the technician to check the drivers video and computer graphics and everything was fine, i try to use other viewers like firestorm but it did not work, I was trying to fix it but I can not anymore, please I need my account as before, I need to see my avatar and i want to use SL normally. I have worked very hard on my avatar for 2 years and I do not want to lose all my progress, I need your help. i am desperate.\r\nPlease log in with my account and check what the problem is, i log in with other viewers and I still do not see my avatar.\r\nI'm desperate.", 'What were you doing when it happened?': 'I just logged on in my last position after two weeks without entering in SL, I was in ishtar, Polasido - Adult. and at that moment when I logged in I could no longer see my avatar\r\nI just see her eyes and her collar, and i can not see the other users neither.\r\n', 'What were you expecting to happen instead?': "I expected everything to be fixed, and that with the minutes my avatar was going to render completely ... but that never happened, i just see her eyes and collar, but the rest is invisible.\r\n I only want to see my avatar like always, I'm desperate. I have worked very hard on my avatar for 2 years and I do not want to lose all my progress.", 'Where': 'http://maps.secondlife.com/secondlife/Polasido/47/170/507', } ```