[BUG-225591] opening second life Fatal Error - Sl_launcher fail to open

[sl-service-account]

What just happened?

When i open second life i get a pop saying Fatal error Sl-launcher fail to open , im currently running window 7

What were you doing when it happened?

i was opening to log in and i cant even get to log in i get the pop first

What were you expecting to happen instead?

for second life log in page to open

Other information

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-225591 | | Summary | opening second life Fatal Error - Sl_launcher fail to open | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | iL0CA (il0ca) | | Created at | 2018-10-04T01:48:56Z | | Updated at | 2018-10-08T20:13:26Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2018-10-04T13:49:12.048-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'When i open second life i get a pop saying Fatal error Sl-launcher fail to open , im currently running window 7 ', 'What were you doing when it happened?': 'i was opening to log in and i cant even get to log in i get the pop first', 'What were you expecting to happen instead?': 'for second life log in page to open ', } ```

[sl-service-account]

Whirly Fizzle commented at 2018-10-04T18:49:12Z

Hiya iL0CA,

Please can you do the following:

• Left click on the Windows start button & in the search box at the bottom, type in cmd.exe and press the ENTER/RETURN key on your keyboard http://prntscr.com/kjsf44

• You should now have a command prompt open that looks like this: https://prnt.sc/kjsflj

• At the command prompt, type in wmic path Win32_VideoController get NAME and press the Enter key on your keyboard https://prnt.sc/kjsg55

• You should see some results after pressing the Enter key, https://prnt.sc/kjsgk9

• Copy and paste the text from the command window into a JIRA comment. Copy/pasting from the command window is a little bit tricky. If it is easier for you, just take a screenshot of the command window & either give a link to the image or upload the image to this JIRA issue using More Actions -> Attach Files. If you provide the image, ignore the steps below. At the top of the command window, right click & choose Edit -> Mark https://prnt.sc/kjshak

• You can now left click & drag over the text you wish to select.

• Then right click in the top bar of the command window again & choose Edit -> Copy. https://prnt.sc/kjsig7

• Then paste the text into a comment on this JIRA using CTRL+V. Note that you probably will not see a list of graphics cards as in my images because it's likely you have broken wmic on your computer. Just paste in the text that you see, even if it is an error message.

• Can you also zip up the viewer logs folder & attach it to this JIRA issue using More Actions -> Attach files. This page tells you how to find the logs folder: https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/Section_.3#Section__3

  If you get stuck with any of these steps, please comment back here.

  Thank you :)

  There is a work around that should get you up and running Second Life without delay whilr this problem is investigated.

  Open your File Explorer and navigate to C:\Program Files\SecondLifeViewer then double click the SecondLifeViewer.exe application to run Second Life directly. You will see a warning to not run SL directly, but given your circumstances it is your only choice until this gets properly fixed.