sl-service-account
commented
5 years ago Kyle Linden commented at 2018-10-19T15:39:20Z, updated at 2018-10-19T15:45:56Z
Hi Chronoshindou,
I know you've been working with our support team. Thank you for that. So some of this may be redundant but please bear with us.
- Go to https://time.gov and double check that the time and date is in fact set correctly on your computer. (It should be within 5 seconds of accuracy to the official time.) Double check that the correct year is also set.
- Which Firewall & antivirus software are you using on your system? Can you test temporarily disabling your Anti-Virus/Firewall protections, rebooting the computer and then try to log in to Second Life. IF you try this please completely close all other open programs so that nothing is trying to get on the internet while your security is disabled.
- Do you still get the computer clock login error? Are you logging into Second Life through a Public wi-fi connection (e.g. an Internet Cafe) or through a university or college network or are you using a standard home connection?
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If you are logging into Second Life through a Public wi-fi connection with a proxy or portal that requires you to login or accept their Terms of Service before you can fully utilize their internet, you must open a browser and try loading a website like "http://space.com" and then see if the Cafe's portal opens. If so login to that first and then try to log in to Second Life.
If things are still failing please send us your Second Life logs; see https://wiki.secondlife.com/wiki/Finding_Log_Files
Thank you so much for reaching out to us, this particular bug is elusive and we really want to hear from you and help you sort it out, so that we can help solve it for anyone else that may be affected.
Please press the Info Provided button when you update this issue. Thanks!
What just happened?
login failed. often this mean that your computer's clock is set incorrectly please go to control panels and make sure the time and date are set correctly. also check that your network and firewall are set up correctly. if you continue to receive this error, please go to the support section of the secondlife.com web site and report the problem
What were you doing when it happened?
trying to log into my secondlife to get on to take care of my horses and check on things in terms of food and salt lick
What were you expecting to happen instead?
I was expecting to be able to log into secondlife so I can do what needed to be done to care for my horses
Other information
it has been 2 weeks since this happened and my horses are now in the red mark in my inventory cause they were returned by mistake by the owner of the land I was on originally.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-225668 | | Summary | cant log into second life | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Labels | computer's_clock_is_set_incorrectly | | Reporter | chronoshindou (chronoshindou) | | Created at | 2018-10-18T19:57:03Z | | Updated at | 2018-12-03T10:11:58Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2018-10-19T10:39:20.487-0500', "Is there anything you'd like to add?": 'it has been 2 weeks since this happened and my horses are now in the red mark in my inventory cause they were returned by mistake by the owner of the land I was on originally.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "login failed.\r\noften this mean that your computer's clock is set incorrectly\r\nplease go to control panels and make sure the time and date are set correctly.\r\nalso check that your network and firewall are set up correctly.\r\nif you continue to receive this error, please go to the support section of the secondlife.com web site and report the problem", 'What were you doing when it happened?': 'trying to log into my secondlife to get on to take care of my horses and check on things in terms of food and salt lick', 'What were you expecting to happen instead?': 'I was expecting to be able to log into secondlife so I can do what needed to be done to care for my horses', } ```