[BUG-226010] Everytime I log in I am a white oblong ball?

[sl-service-account]

What just happened?

I've been like this I think for the last 3 times I've logged in.

What were you doing when it happened?

nothing, just logged into world

What were you expecting to happen instead?

to see my avatar.

Other information

no

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-226010 | | Summary | Everytime I log in I am a white oblong ball? | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | jdrox (jdrox) | | Created at | 2018-12-26T16:54:05Z | | Updated at | 2019-01-07T15:43:16Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2018-12-26T11:27:00.089-0600', "Is there anything you'd like to add?": 'no', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I've been like this I think for the last 3 times I've logged in. ", 'What were you doing when it happened?': 'nothing, just logged into world\r\n', 'What were you expecting to happen instead?': 'to see my avatar.', 'Where': 'http://maps.secondlife.com/secondlife/Phasepitch/197/54/62', } ```

[sl-service-account]

Chaser Zaks commented at 2018-12-26T17:27:00Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.