[BUG-226030] All Marketplace Listings Suddenly "out of stock"

[sl-service-account]

What just happened?

In the marketplace listings folder all of the items in my store are suddenly all showing as OUT OF STOCK. They are single versions of nocopy items. The listings were NEVER SOLD. The listings are still active in my store on marketplace. In the merchant tools, the items show "0" on hand. Again, these items were NEVER SOLD, they are just gone.

https://marketplace.secondlife.com/stores/193224

Firestorm version 5.0.11.53634 (5.0.11.53634)

What were you doing when it happened?

1. Manage Listings in Merchant Tools on marketplace.secondlife.com
2. Sort by "On Hand" and see ZERO for everything
3. Check "My Store" and see all 9 items listed as available
4. Look in Marketplace Listings folder in Firestorm
5. Those 9 items say "out of stock"
6. Check REports on marketplace.secondlife.com. The items were NEVER SOLD.

What were you expecting to happen instead?

In my Marketplace Listings folder, the items should be max=1 for the 9 items and the inventory item should be there, not gone.

In the "Manage Listings" the items should have 1 item on hand.

Other information

These items seem to be suddenly gone from my Marketplace Listings folder. They have disappeared. They were NEVER SOLD.

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-226030 | | Summary | All Marketplace Listings Suddenly "out of stock" | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Lex Perdide (lex.perdide) | | Created at | 2018-12-30T22:22:36Z | | Updated at | 2019-10-07T17:43:31Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-01-14T15:42:33.538-0600', "Is there anything you'd like to add?": 'These items seem to be suddenly gone from my Marketplace Listings folder. They have disappeared. They were NEVER SOLD.', 'Original Reporter': 'Lex Perdide (lex.perdide)', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'In the marketplace listings folder all of the items in my store are suddenly all showing as OUT OF STOCK. They are single versions of nocopy items. The listings were NEVER SOLD. The listings are still active in my store on marketplace. In the merchant tools, the items show "0" on hand. Again, these items were NEVER SOLD, they are just gone.\r\n\r\nhttps://marketplace.secondlife.com/stores/193224\r\n\r\nFirestorm version 5.0.11.53634 (5.0.11.53634)\r\n\r\n', 'What were you doing when it happened?': '1. Manage Listings in Merchant Tools on marketplace.secondlife.com\r\n2. Sort by "On Hand" and see ZERO for everything\r\n3. Check "My Store" and see all 9 items listed as available\r\n4. Look in Marketplace Listings folder in Firestorm\r\n5. Those 9 items say "out of stock" \r\n6. Check REports on marketplace.secondlife.com. The items were NEVER SOLD.', 'What were you expecting to happen instead?': 'In my Marketplace Listings folder, the items should be max=1 for the 9 items and the inventory item should be there, not gone.\r\n\r\nIn the "Manage Listings" the items should have 1 item on hand.', 'Where': 'SL Marketplace\r\nSL/Firestorm Viewer', } ```

[sl-service-account]

Shrike Linden commented at 2019-01-14T21:42:34Z

We are in the process of investigating this issue! We're sorry for the inconvenience!

[sl-service-account]

Lex Perdide commented at 2019-01-18T20:27:32Z

Thanks for your update Shrike really appreciate it!

[sl-service-account]

Lex Perdide commented at 2019-03-09T20:42:19Z

Hi, any update as to why this happened or whether my marketplace listings will return?

[sl-service-account]

Shrike Linden commented at 2019-04-03T21:34:26Z

We're still looking into this issue!

[sl-service-account]

Lex Perdide commented at 2019-10-07T17:43:32Z

Thank you, it looks like this is fixed.

I visited my store at https://marketplace.secondlife.com/stores/193224,  I again saw the behavior where the listings showed on the store page, but when clicked-on, redirected to a generic marketplace page.

Then I logged in and went to Merchant Home (https://marketplace.secondlife.com/merchants/852916/store/dashboard)  and from there, selected View My Store.

This time the store was completely blank.

Then I went into Manage LIstings (https://marketplace.secondlife.com/merchants/852916/store/products) and did see that all of the "missing" products seemed to have been restored but were in an unlisted state. I re-listed them and everything seems to be fine.

I guess this could have been user error, but in my marketplace items in the viewer at one point they did appear to be gone, but it could be I had duplicate items somehow. If you did fix this thank you!