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[BUG-226156] SL Market Place Bug: Not Allowed to Check Out and Pay for Items #4762

Open sl-service-account opened 5 years ago

sl-service-account commented 5 years ago

What just happened?

Hello, I opened a ticket with Linden Labs several days ago about an issue I am having with the Market Place; they sent me to you guys. Problem: On Jan. 18th & 19th, every time I would go to Check Out, instead of getting sent to the payment page, I'd get sent to an error page that says "So sorry to keep you waiting. We'll be right back!"

 

A guy named Sparky from Linden Labs read my ticket and sent me over Bug Tracker: https://lindenlab.freshdesk.com/support/tickets/1299846 

 

I can tell you that, according to my Facebook conversation logs, on Saturday Jan 19th at 1:34pm SL Time (Pacific Standard Time also) I was trying to check out and unable to because of the error message. I hadn't been able to Check out of the market place the day before either. So I was asking a facebook friend if he was having the same issues and he said he was not. Later, however, through the Second Life forums, I found out that others are in fact having the same issue. The problem persisted all through out the day until Jan. 20th. 

 On Jan 20th & 21st the issue seemed to have temporarily resolved itself. I was able to Check Out and pay for items on Sun Jan. 20th early in the morning . But then later when I tried again on the evening of Mon. Jan. 21st, the problem had started again.  I just checked right now, Tues. Jan. 22nd (11:57am SL/PST) and the Check Out is still not working.

Several people have reported the same problem here: https://community.secondlife.com/forums/topic/432176-marketplace-not-working/?tab=comments#comment-1848778

 

So, if its a bug, I hope you guys can fix it. As trivial as complaining about this particular issue may sound, I'm sure a lot of SL players would appreciate your help with it. Someone in the SL forum thread I linked above even joked that sales had been slow this week because of it, so who knows, it might actually be negatively affecting people's MP businesses too.  Some Market Place Sellers could be losing money over this random bug and they don't even know. 

What were you doing when it happened?

I was shopping online through the Second Life Market Place. I was using Chrome, as I always do. But I also tried using Firefox to see if it was a browser issue, but I got the same error message saying "So sorry to keep you waiting. We'll be right back"

What were you expecting to happen instead?

I was expecting to be taken to the usual payment page so I can pay for my items and "check out". Instead I get stuck on a page telling me to come back later.

Other information

I use Firestorm to log into Second Life. However, this issue is not occurring inside of second life, it is happening in the Market Place online, thru any internet browser that I've tried including Chrome & Firefox.

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Duplicates

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-226156 | | Summary | SL Market Place Bug: Not Allowed to Check Out and Pay for Items | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Created at | 2019-01-22T19:27:21Z | | Updated at | 2019-02-05T05:14:27Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-01-22T15:38:12.031-0600', "Is there anything you'd like to add?": "I use Firestorm to log into Second Life. However, this issue is not occurring inside of second life, it is happening in the Market Place online, thru any internet browser that I've tried including Chrome & Firefox. ", 'Original Reporter': 'Eva.Corvinus (Eva.Corvinus)', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Hello, I opened a ticket with Linden Labs several days ago about an issue I am having with the Market Place; they sent me to you guys. Problem: On Jan. 18th & 19th, every time I would go to Check Out, instead of getting sent to the payment page, I\'d get sent to an error page that says "So sorry to keep you waiting. We\'ll be right back!" On Jan 20th & 21st the issue seemed to have temporarily resolved itself, then later that day on the 21st, the problem started again. \r\n\r\nSeveral people have reported the same problem here: https://community.secondlife.com/forums/topic/432176-marketplace-not-working/?tab=comments#comment-1848778\r\n\r\nSomeone even said sales had been low because of it. \r\n\r\nA guy named Sparky from Linden Labs read my ticked and sent me over Bug Tracker: https://lindenlab.freshdesk.com/support/tickets/1299846 So, if its a bug, I hope you guys can fix it. I\'m sure a lot of SL players would appreciate it.', 'What were you doing when it happened?': 'I was shopping online through the Second Life Market Place. I was using Chrome, as I always do. But I also tried using Firefox to see if it was a browser issue, but I got the same error message saying "So sorry to keep you waiting. We\'ll be right back"', 'What were you expecting to happen instead?': 'I was expecting to be taken to the usual payment page so I can pay for my items and "check out". Instead I get stuck on a page saying that to come back later.', 'Where': "This issue doesn't occur inside of the Second Life game. It is occurring in the online Market Place, using Chrome, Firefox, and other web browsers.", } ```
sl-service-account commented 5 years ago

Shrike Linden commented at 2019-01-22T21:38:12Z

Hello! I'm sorry to hear this issue is occurring! Could you please provide links to the specific items you're attempting to purchase when you ran into this? Thank you!

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-01-23T03:51:29Z

 

Hi, thanks for looking into this. And sure! These are the items in my cart now that I cannot "Check Out". I just tried again a few minutes ago and I get the same message saying sorry come back later.

https://marketplace.secondlife.com/p/AY-Lexa-Latex-Legwarmers/15077703

https://marketplace.secondlife.com/p/MUKA-Garter-Thigh-Socks-Light-Slink-Shoes-Compatible/7923897

https://marketplace.secondlife.com/p/MUKA-Thigh-Socks-Patterns-Slink-Shoes-Compatible/6632743

https://marketplace.secondlife.com/p/MUKA-Knee-Socks-Slink-Shoes-Compatible/6733734

 

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-01-23T03:58:21Z

Btw, I had no idea that every time I edited or added stuff to my ticket up there, it would duplicate the entire text as part of an activity log, so I apologize for the apparent spam. I just wanted to give you as much info as possible. 

sl-service-account commented 5 years ago

Shrike Linden commented at 2019-01-23T18:41:26Z

Thank you for the information (and don't worry about the activity tab text, the comments tab is what's important)! We're investigating and will work on a fix.

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-01-23T20:26:35Z

I'm very happy to hear that. I'll keep checking back for updates. Thank you so much! 

sl-service-account commented 5 years ago

Shrike Linden commented at 2019-01-24T19:44:04Z

We just released a fix for this issue, could you please let us know if it's still happening? Thank you!

sl-service-account commented 5 years ago

sweetlips001 commented at 2019-01-24T22:45:22Z

Yes yes yes only worse let's u order gift but sends to me not the person I put what's going on here

sl-service-account commented 5 years ago

sweetlips001 commented at 2019-01-24T22:46:48Z

I dont need a birthday card I put gift to jer rsgu and grrrrrr it came to me 89.00 linens wasted once again

sl-service-account commented 5 years ago

sweetlips001 commented at 2019-01-24T22:47:08Z

Lindens*

sl-service-account commented 5 years ago

Badastazz commented at 2019-01-25T16:21:01Z

I made a purchase yesterday as a gift and instead of it going to them it was delivered to me. I contacted the owner of the store and he cant help me as it was a marketplace purchase. I contacted live support on this issue and they directed me to here and to file a ticket

sl-service-account commented 5 years ago

sweetlips001 commented at 2019-01-25T17:45:12Z

You all say you have response for me. Nothing just to click link are u for real or joking there are no responses

sl-service-account commented 5 years ago

sweetlips001 commented at 2019-01-25T17:46:46Z

Lots of Linden names but no responses how bout a true email for gods sake you all are telling me NOTHING and it's not fixed I'm so aggravated

sl-service-account commented 5 years ago

RaynBlackstone commented at 2019-01-25T19:57:45Z

 

Five items from a single builder were gifted and one was delivered to the avatar the rest were sent to me.

 

Below items were sent to my account instead of as gifts. 

 https://marketplace.secondlife.com/p/RB-elk-rug/8489381

https://marketplace.secondlife.com/p/RB-wolf-rug/8489384

https://marketplace.secondlife.com/p/RB-bosk-family-pack/8548886

https://marketplace.secondlife.com/p/RB-gor-landmark/8593506

 

https://marketplace.secondlife.com/p/RB-tarn-dead/8548970 Gift recieved. 

 

I have also experienced errors on check out and have had to go back and force sales by buying them one at a time and avoiding my cart. It only happens when I am checking out from my cart.  ![Market Place Error Message SL.jpg](Market Place Error Message SL.jpg)  

 

sl-service-account commented 5 years ago

RaynBlackstone commented at 2019-01-25T20:00:31Z

![SL MP Check out .png](SL MP Check out .png)

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-01-25T21:31:51Z

Hmm, well, when I clicked the orange "Check Out" button just now (1:17pm PST/SL Time; Jan 25, 2019) I did NOT get the "Sorry to keep you waiting" bug message. It took me to the payment page as it should.

However, since I'm seeing reports now (above) about gift purchase getting sent back to the original buyer instead of to the person you're gifting it to, I think I'm a little apprehensive about trying to buy anything, lol. I would hate to lose money due to an error. I do purchase a lot of items for friends almost every week, so I totally understand the frustration being felt by others right now.

I appreciate that your team is working on a fix though. Thank you. I'll keep checking back for updates from you guys to make sure its completely fixed.

Btw, to reiterate:  yes the original "Sorry to keep you waiting" message is gone. However, please keep in mind that it was gone for about a day and a half last week too, then the problem came back. I've also noticed thru a google search that this problem has been popping up since 2012: https://community.secondlife.com/forums/topic/99080-so-sorry-to-keep-you-waiting-well-be-right-back/  Here's another thread link from 2014: https://community.secondlife.com/forums/topic/316409-so-sorry-to-keep-you-waiting-well-be-right-back/

sl-service-account commented 5 years ago

Kellie Sorrowsong commented at 2019-01-26T18:01:54Z

i love not getting any info .. just told to wait .. meanwhile my friend I was sending something too doesn't get what she needs and I have useless items in my inventory.. I specifically made sure the gifts were for her .. NOPE i got them when I checked out .. can't even find out if i will get the ls back or she will get the items.. if I knew I could send her the money to buy herself .. so much for support I did a support chat and their response was giving me this link ..NOTHING else .. 

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-01-26T23:11:52Z

Update: I just bought a gift for a friend, about 10 minutes ago (it's 3:08pm SLT/PST) and it arrived to their inbox without a problem. I spoke to a friend about it and he has never encountered this issue and he's been playing for about 6 years now. So it appears that this bug, or whatever it is, is just randomly hitting different people on different days. Not sure if that helps at all, but just wanted to let you guys know. Again, thanks for looking into it. Happy Saturday.

sl-service-account commented 5 years ago

Shrike Linden commented at 2019-01-31T22:22:13Z

Thank you for all the information! I'm sorry this issue affected you. We're investigating gifts currently and will work on a fix. Have a good day!

sl-service-account commented 5 years ago

evakuntlakova commented at 2019-02-05T05:14:27Z

For me, gifts and everything else seems to be working properly again. I can't speak for anyone else who has been reporting the issue though. Hope it's working for them too. Thank you so much for all your help. I really appreciate it.