sl-service-account
commented
5 years ago Shrike Linden commented at 2019-03-04T17:59:13Z
Thank you for the report, as well as the copy of the email! I'm unable to find any issues with the delivery on our end. We'll continue investigating and work on a fix!
What just happened?
I received a "delivery failure" email when a delivery has been successful. Here is the full email(for tracing purposes). I've removed sensitive information from the email below:
If needed I can send a copy of this off to a Linden if the original raw email is needed.
What were you doing when it happened?
I purchased a item from the Marketplace. The item has successfully been delivered.
What were you expecting to happen instead?
I was expecting a "Delivery successful" email.
Other information
Several people(both sellers and shoppers) have also stated they got a similar email.
Interestingly, it only says the subject is "Delivery Failure: Second Life Marketplace". It does not mention a delivery failure anywhere in the email body.
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-226450 | | Summary | Marketplace incorrectly sending a "Delivery failure" email | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Accepted | | Reporter | Chaser Zaks (chaser.zaks) | | Created at | 2019-03-02T01:49:25Z | | Updated at | 2019-03-04T17:59:12Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-03-04T11:59:12.778-0600', "Is there anything you'd like to add?": 'Several people(both sellers and shoppers) have also stated they got a similar email.\r\n\r\nInterestingly, it only says the subject is "Delivery Failure: Second Life Marketplace". It does not mention a delivery failure anywhere in the email body.', 'Original Reporter': 'Chaser Zaks (chaser.zaks)', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'Website', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I received a "delivery failure" email when a delivery has been successful.\r\nHere is the full email(for tracing purposes). I\'ve removed sensitive information from the email below:\r\n{code}\r\nFrom - Fri Mar 1 20:35:51 2019\r\nX-Account-Key: account13\r\nX-UIDL: UID5258-452063833\r\nX-Mozilla-Status: 0001\r\nX-Mozilla-Status2: 00000000\r\nX-Mozilla-Keys: \r\nReturn-Path: <010001693c053ba1-5e511dc8-1e8f-4241-9354-66eb6fc0bc95-000000@amazonses.com>\r\nX-Original-To: [REMOVED]\r\nDelivered-To: [REMOVED]\r\nReceived: from a40-251.smtp-out.amazonses.com (a40-251.smtp-out.amazonses.com [54.240.40.251])\r\n\tby gemini.atomiclayer.com (Postfix) with ESMTPS id D1EEFBA0E67\r\n\tfor <[REMOVED]>; Fri, 1 Mar 2019 20:29:29 -0500 (EST)\r\nDKIM-Signature: [REMOVED]\r\nDKIM-Signature: [REMOVED]\r\nDate: Sat, 2 Mar 2019 01:29:29 +0000\r\nFrom: service@mail.secondlife.com\r\nTo: [REMOVED]\r\nMessage-ID: <010001693c053ba1-5e511dc8-1e8f-4241-9354-66eb6fc0bc95-000000@email.amazonses.com>\r\nSubject: Delivery Failure: Second Life Marketplace\r\nMime-Version: 1.0\r\nContent-Type: text/plain;\r\n charset=UTF-8\r\nContent-Transfer-Encoding: quoted-printable\r\nX-SES-Outgoing: 2019.03.02-54.240.40.251\r\nFeedback-ID: [REMOVED]\r\n\r\n\r\nDear Chaser Zaks,\r\n\r\nThank you for your recent purchase. Please find your purchase details bel=\r\now:\r\n\r\nOrder number: 1496284479\r\nInvoice number: ed9dcf11-087e-b43f-da5d-c025546b809a\r\n\r\n\r\n*************************\r\n\r\n Item: {NB} Chibi Noodle Avatar Natural Black (Add + Touch) *Voucher* (h=\r\nttp://marketplace.secondlife.com/p/NB-Chibi-Noodle-Avatar-Natural-Black-A=\r\ndd-Touch-Voucher/16763932)\r\n Store: deadly Felisimo (http://marketplace.secondlife.com/stores/169113=\r\n)\r\n Quantity: 1\r\n Price: L$100\r\n\r\n Item(s) will be delivered to the Received Items folder.\r\n\r\nOrder total: L$100\r\n\r\n*************************\r\n\r\nRunning low on Linden dollars? Buy L$ quickly and securely on the Marketp=\r\nlace: https://secondlife.com/my/lindex/buy.php\r\n\r\nThank you for using the Second Life Marketplace\r\n\r\nThis is a service email related to your use of the Second Life Marketplac=\r\ne. In accordance with our Privacy Policy, you may periodically receive se=\r\nrvice emails even if you have elected not to receive direct marketing ema=\r\nils. To learn more about Linden Lab=E2=80=99s use of personal information=\r\n, please read our Privacy Policy (http://www.lindenlab.com/privacy).\r\n\r\nCopyright 2019 Linden Research, Inc. Linden Lab 945 Battery St. San Franc=\r\nisco, CA 94111\r\n{code}\r\nIf needed I can send a copy of this off to a Linden if the original raw email is needed.', 'What were you doing when it happened?': 'I purchased a item from the Marketplace. The item has successfully been delivered.', 'What were you expecting to happen instead?': 'I was expecting a "Delivery successful" email.', } ```