[BUG-226496] MY AVITAR A BIG CLOUD NOT LOADING WHEN LOGGING ON

[sl-service-account]

What just happened?

AVITAR NOTLOADING DOIN LOG IN SAYING SHAPENOT FOUND IN SYSTEM

What were you doing when it happened?

ANY PLACE IT DOES IT

What were you expecting to happen instead?

LOGGED IN EVERYTIME WHITE CLOUD

Other information

I WILL LIKE THIS ISSUE FIXED ASAP

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-226496 | | Summary | MY AVITAR A BIG CLOUD NOT LOADING WHEN LOGGING ON | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Created at | 2019-03-09T14:08:44Z | | Updated at | 2019-03-11T15:13:47Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-03-09T10:33:28.808-0600', "Is there anything you'd like to add?": 'I WILL LIKE THIS ISSUE FIXED ASAP', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'AVITAR NOTLOADING DOIN LOG IN SAYING SHAPENOT FOUND IN SYSTEM', 'What were you doing when it happened?': 'ANY PLACE IT DOES IT', 'What were you expecting to happen instead?': 'LOGGED IN EVERYTIME WHITE CLOUD', 'Where': 'http://maps.secondlife.com/secondlife/Longchenpa/174/96/3509', } ```

[sl-service-account]

Chaser Zaks commented at 2019-03-09T16:33:29Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

[sl-service-account]

Kyle Linden commented at 2019-03-11T15:13:47Z

Hi icecream4u,

Please try Chaser's suggestions and if they do not resolve the issue, please contact support for further assistance. https://lindenlab.freshdesk.com/support/tickets/new

Thanks!