sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-08-30T13:35:08Z
Heya Mystikkal,
Quick fix that works for most cases: Open your inventory and expand the "My Outfits" folder. Choose any saved outfit folder and drag it onto your avatar and your avatar should then rez.
If this doesn't help, try logging into a different region and changing your outfit and see if your avatar will rez. If your problem turns out to be limited to one specific region, then this region may need to be restarted.
If testing on a different region does not help the please can you try the following: In the top menu bar of the viewer, go to Me -> Choose an Avatar -> Classic -> Choose one of those avatars and use "Select". Your avatar should hopefully rez correctly once you have done this and you can then get dressed normally.
If this doesn't help, create a new folder in your inventory and inside this folder, place a skin, a shape, a hairbase and some eyes (non-prim). Then Right click this folder and REPLACE outfit. You must replace, not wear or add to or it wont work. If your avatar then rezzes, you can get dressed normally.
If you are still having problems then please follow the steps on this wiki page: http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955
If you are still having problems rezzing your avatar, then you should contact Linden lab support directly from: https://support.secondlife.com/contact-support/
Hope that helps :)
Steps to Reproduce
Noticed when changing clothing after removing my shoes that my ankles were bent, appearing to be broken, and I couldn't stand up straight. I hit quit on the game, and logged back in. In the past when this has happened, it fixed the problem.
Actual Behavior
I have logged back in 4 times and my avatar will not load at all, just looks like a white cloud on the screen. I've waited 5-10 mins each time and it will not load. Surroundings do, but the avatar does not.
Expected Behavior
I was expecting my ankles to be fixed and my avatar to load so I could continue going through the new outfits.
Other information
Is there anything I can do to prevent this from happening in the future?
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-10150 | | Summary | Avatar not loading | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | Mystikkal (mystikkal) | | Created at | 2015-08-30T04:38:03Z | | Updated at | 2017-05-08T23:07:54Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-08-30T08:35:07.938-0500', "Is there anything you'd like to add?": 'Is there anything I can do to prevent this from happening in the future?', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I have logged back in 4 times and my avatar will not load at all, just looks like a white cloud on the screen. I've waited 5-10 mins each time and it will not load. Surroundings do, but the avatar does not.", 'What were you doing when it happened?': "Noticed when changing clothing after removing my shoes that my ankles were bent, appearing to be broken, and I couldn't stand up straight. I hit quit on the game, and logged back in. In the past when this has happened, it fixed the problem. ", 'What were you expecting to happen instead?': 'I was expecting my ankles to be fixed and my avatar to load so I could continue going through the new outfits.', 'Where': 'http://maps.secondlife.com/secondlife/Aetheria/226/211/258', } ```