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[BUG-226847] [Win] Unicode windows username results in failed to execute script SLVersionChecker #5294

Open sl-service-account opened 5 years ago

sl-service-account commented 5 years ago

What just happened?

I get out the window with an error

What were you doing when it happened?

there should be no mistakes

What were you expecting to happen instead?

I installed the game as expected

Other information

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-226847 | | Summary | [Win] Unicode windows username results in failed to execute script SLVersionChecker | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | ischezaya (ischezaya) | | Created at | 2019-04-24T13:59:02Z | | Updated at | 2019-05-09T15:18:26Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-04-25T12:50:11.488-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I get out the window with an error', 'What were you doing when it happened?': 'there should be no mistakes', 'What were you expecting to happen instead?': 'I installed the game as expected', } ```
sl-service-account commented 5 years ago

Kyle Linden commented at 2019-04-25T17:50:11Z

Hi ischezaya,

Please reproduce this problem and attach the SecondLife.log data from your viewer to this issue; see https://wiki.secondlife.com/wiki/Finding_Log_Files

It is best to zip up or compress all the files in the /logs/ folder.

Please press the Info Provided button when you update this report.

Thanks!

sl-service-account commented 5 years ago

Kyle Linden commented at 2019-04-26T18:36:26Z

Hi Ischezaya,

Thank you for filing this report. It is clearly an issue with Unicode characters in your Windows User name. There are two options for you to resolve this immediately, while we work on fixing it.

  1. Install an older version of Second Life that does not have this issue. I am listing the last two released viewers. (Note: You may need to disable automatic updates in Me > Preferences > Setup > Software updates and choose "Ask me when an optional update is ready to install." Second Life 6.1.1: http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/34228/285320/Second_Life_6_1_1_525446_x86_64_Setup.exe Second Life 6.1.0: http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/32847/272299/Second_Life_6_1_0_524670_x86_64_Setup.exe

  2. Create a new Windows User profile that contains only simple ASCII characters like "Tester" and install and run Second Life from that other windows profile.

    Thanks!

sl-service-account commented 5 years ago

ischezaya commented at 2019-04-27T23:30:43Z

  1. установка старой версии дает окно с прошлой ошибкой.
  2. новый профиль не помогает
sl-service-account commented 5 years ago

Whirly Fizzle commented at 2019-04-28T14:58:52Z

Translation:

  1. Installing the old version gives a window with the last error.
  2. new profile does not help
sl-service-account commented 5 years ago

Kyle Linden commented at 2019-05-02T17:26:38Z

Hi

Thank you for the update. Will you please try this new build of Second Life Test. It does not fix the problem but will provide more log data. http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/36650/307609/Second_Life_Test_6_2_1_526804_x86_64_Setup.exe

Once you install and launch this Test viewer, please provide us new logs. We hope this will provide information to identify the cause of the problem.

Please press the Info Provided button when you update this issue.

Thanks!

sl-service-account commented 5 years ago

Kyle Linden commented at 2019-05-03T15:49:10Z

Hi ischezaya,

Thank you for the logs, we're continuing to investigate.

In the meantime please completely uninstall every version of Second Life. Then run a complete Anti-virus and Anti-malware scan on your computer.

Verify the other Windows user profile is an Admin, then install a fresh copy of Second Life from https://get.secondlife.com. Then locate the Second Life application directly from File Explorer C:\Program Files\SecondLifeViewer\SecondLifeViewer.exe and right-click on the file and select Run as Administrator.

Please let me know if this helps at all.

Thanks!

sl-service-account commented 5 years ago

ischezaya commented at 2019-05-06T00:47:14Z

снова выходит ошибка

sl-service-account commented 5 years ago

Whirly Fizzle commented at 2019-05-06T09:26:01Z

Tranlation: error goes again

sl-service-account commented 5 years ago

Kyle Linden commented at 2019-05-09T15:18:26Z

Hi ischezaya,

Will you please use the new Windows Admin profile that has a simple name (not Unicode) and then install the Test version of Second Life with extra logging http://automated-builds-secondlife-com.s3.amazonaws.com/ct2/36650/307609/Second_Life_Test_6_2_1_526804_x86_64_Setup.exe

If running this version also fails please give us a copy of those logs too. We are actively trying to debug this issue and your information is helping.

Thanks!