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[BUG-227042] When exiting the LL SL viewer graphics are borked #5456

Closed sl-service-account closed 7 months ago

sl-service-account commented 5 years ago

What just happened?

The image on my display went completely awry after exiting the viewer. See the attached picture.

What were you doing when it happened?

I didn't have to log in. Just run the viewer and exit. I can reproduce this at will.

What were you expecting to happen instead?

I was expecting my display to act normally.

Other information

I just updated my computer to Windows 10 1903. That's when it started happening. I have not tried reinstalling my system, but I have completely removed and reinstalled the graphics driver. Same thing happens.

Oddly, if I take a snapshot of the screen using Print screen and paste it into Paint, it looks normal.

To fix this issue I can either reboot or right-click the desktop, go to display settings, and either change the resolution of the display or change the scale. I can minimize the viewer without affecting the display. It only happens when I exit the viewer.

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Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-227042 | | Summary | When exiting the LL SL viewer graphics are borked | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Duplicate | | Reporter | Orange Planer (orange.planer) | | Created at | 2019-05-27T02:26:31Z | | Updated at | 2019-06-14T14:11:43Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-05-28T10:06:09.971-0500', "Is there anything you'd like to add?": "I just updated my computer to Windows 10 1903. That's when it started happening. I have not tried reinstalling my system, but I have completely removed and reinstalled the graphics driver. Same thing happens.\r\n\r\nOddly, if I take a snapshot of the screen using Print screen and paste it into Paint, it looks normal.\r\n\r\nTo fix this issue I can either reboot or right-click the desktop, go to display settings, and either change the resolution of the display or change the scale. I can minimize the viewer without affecting the display. It only happens when I exit the viewer.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'The image on my display went completely awry after exiting the viewer. See the attached picture.', 'What were you doing when it happened?': "I didn't have to log in. Just run the viewer and exit. I can reproduce this at will.", 'What were you expecting to happen instead?': 'I was expecting my display to act normally.', } ```
sl-service-account commented 5 years ago

Kyle Linden commented at 2019-05-28T15:06:10Z

Hi Orange,

This is a duplicate of an issue already reported in BUG-202704. We have a contribution to fix this on our roadmap but did not expect Win10 to start releasing their build that caused this issue so soon.

There may be a quick workaround that I would appreciate your confirmation whether it works or not. Press the keys: Ctrl+Shift+WindowsKey+B

This should 'reset' graphics and resolve the issue. Please press the Info Provided button when you update this report.

Thanks!

sl-service-account commented 5 years ago

HunniHope commented at 2019-05-28T15:16:35Z, updated at 2019-05-28T15:20:41Z

On May 25th I updated to the Windows 10 version 1903 Build 18362.116 (this is the big  May 2019 update that has started rolling out) and ever since this update I am having this same issue with the Second Life viewer. 

The viewer launches, and runs just fine, the issue only arises when exiting the viewer. I don't even have to log in to get the issue to Repro, simply launching the viewer and closing it again will leave me with psychedelic rainbows, but unlike the OP the only option i have is a full reboot of my PC. 

This may or may not be connected, but on just one of the tests i received an error message, i 'think' it read "Failed to Execute SL Version Checker" but i have only had that error once in the many tests. 

I tried following steps from a previous Jira BUG-226803 but the steps in there call to disable windows default configuration and for the life of me i cannot get that to disable, the options is ticked and washed out as untouchable

Have also checked and confirmed that Night Light was not, and is not enabled. I have toggled this setting too to make sure it had't got stuck.

Versions tested:

sl-service-account commented 5 years ago

HunniHope commented at 2019-05-28T15:29:26Z

after seeing my comment crossed timelines with Kyles I ran tests, 1 from log in screen, one after logging in fully.

CTRL+SHIFT+WIN+B did reset the rainbows for me

sl-service-account commented 5 years ago

Orange Planer commented at 2019-05-29T22:00:01Z

Thank you for looking into this.  I can't check the ctrl-shift-windows-b option because (drumroll please...) it's not happening anymore.  No idea what the difference is.

sl-service-account commented 5 years ago

Kurshie Muromachi commented at 2019-05-29T23:55:48Z

This could be related. I saw another ticket about a gamma related matter. Adding for reference.

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903#454msgdesc

sl-service-account commented 5 years ago

Kyle Linden commented at 2019-05-31T15:25:14Z

Hi Orange,

Thanks for the update! We have shipped a Release Candidate we named Rainbow with a fix for this issue, other than that it is no different than the current default Second Life viewer. https://releasenotes.secondlife.com/viewer/6.2.3.527584.html

Thanks!