[BUG-227241] Lengthy freeze time at 'Initializing VFS'

[sl-service-account]

What just happened?

When attempting to load any viewer (Main, Firestorm, Alchemy), the initialization freezes at 'Initializing VFS' for a solid 5 minutes before finally loading the viewer itself.

What were you doing when it happened?

Attempting to start viewer.

What were you expecting to happen instead?

Having the viewer load in less than a minute.

Other information

Putting the '--noprobe' at the end of the shortcut target link in properties does not resolve the issue, neither does reinstalling said viewers. Am attempting legacy drivers install since I have Intel graphics, but I am not sure it will resolve issue.

Links

Duplicates

• [ ] https://github.com/secondlife/jira-archive/issues/5383

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-227241 | | Summary | Lengthy freeze time at 'Initializing VFS' | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Labels | vfs_delay | | Reporter | SaeldurRae (saeldurrae) | | Created at | 2019-06-27T04:08:47Z | | Updated at | 2019-07-02T17:34:59Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-07-01T17:18:07.512-0500', "Is there anything you'd like to add?": "Putting the '--noprobe' at the end of the shortcut target link in properties does not resolve the issue, neither does reinstalling said viewers. Am attempting legacy drivers install since I have Intel graphics, but I am not sure it will resolve issue. ", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "When attempting to load any viewer (Main, Firestorm, Alchemy), the initialization freezes at 'Initializing VFS' for a solid 5 minutes before finally loading the viewer itself. ", 'What were you doing when it happened?': 'Attempting to start viewer.', 'What were you expecting to happen instead?': 'Having the viewer load in less than a minute. ', } ```

[sl-service-account]

SaeldurRae commented at 2019-06-27T04:14:36Z

Attempts to update drivers are a failure. 

[sl-service-account]

Kyle Linden commented at 2019-07-01T22:18:08Z

Hi SaeldurRae,

I'm sorry that you're having these delays launching. Unfortunately, both FireStorm and Alchemy are third party viewers which are not supported by Linden Lab. For support with third party viewers, please contact that viewer's developers. If you can reproduce this problem on an official Second Life Viewer, please update this issue with the information on the supported viewer version accordingly.

I do see that you have tried --noprobe and driver updates. I highly recommend you file a BUG report FireStorm for further advice.

Please let me know if you can reproduce this issue on the Second Life viewer.

Thanks!

[sl-service-account]

SaeldurRae commented at 2019-07-02T01:39:03Z, updated at 2019-07-02T01:41:30Z

Apologies, I'd totally forgotten to add the main SL viewer. It does the same thing, even on a fresh install. Took around five minutes, like the other viewers. Here's the info. Also, as an addendum, I tried to install the 64bit version, and it installed the 32bit instead. This error also occurred: https://gyazo.com/c1dbf2cb2708fbf52d04d750ea0a22fe

Second Life Release 6.2.3.527758 (32bit) Release Notes

CPU: Intel(R) Pentium(R) CPU N3520 @ 2.16GHz (2166.66 MHz) Memory: 8079 MB OS Version: Microsoft Windows 8 64-bit (Build 9200) Graphics Card Vendor: Intel Graphics Card: Intel(R) HD Graphics

Windows Graphics Driver Version: 10.18.10.4276 OpenGL Version: 4.0.0 - Build 10.18.10.4276

Window size: 1304x745 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 96m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 1 Advanced Lighting Model: Disabled Texture memory: 512MB VFS (cache) creation time: July 01 2019 17:29:45

J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Ex 4.44.64 Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121 LibVLC Version: 2.2.8 Voice Server Version: Not Connected July 01 2019 17:37:20

[sl-service-account]

Kyle Linden commented at 2019-07-02T17:35:00Z

Hi SaeldurRae,

In that case, we have a fix all ready to go in a Release Candidate (RC) of the Second Life Viewer.

Please try this version: https://releasenotes.secondlife.com/viewer/6.2.4.528492.html

If that does not resolve the issue, please update this issue once more but please provide all your Second Life logs by selecting them and sending to a compressed file, then attach that file to this Jira.

This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Finally, if --noprobe is not working for FireStorm that becomes a tricky situation because it should work, but Linden Lab does not support any third party viewers, so you'd really need to contact FS support for more help there.

Thanks!