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[BUG-227358] My region, Cherry Isle, has been offline for 6 hours and havent came back up. #5667

Open sl-service-account opened 5 years ago

sl-service-account commented 5 years ago

What just happened?

When I logged in, it sent me to another log in region. I restarted my sim from the second life website at 10:30 pm est. and it's still offline at 4:25am est. When i try to teleport there, i get the message "Teleport failed. Unable to find teleport destination. The destination maybe temporarily unavailable or no longer exist. Please try again in a few minutes."

What were you doing when it happened?

Trying to log into my region.

What were you expecting to happen instead?

For me to log into my region as I do daily.

Other information

I've filed 2 tickets with no response. As a premium member and with me purchasing my sim through linden labs, this is poor services. I need my sim being that I have a store on my sim and I run weekend events which I am not able to run due to this issue.

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-227358 | | Summary | My region, Cherry Isle, has been offline for 6 hours and havent came back up. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | cherry Edenflower (cherry.edenflower) | | Created at | 2019-07-20T08:24:18Z | | Updated at | 2019-07-22T19:30:29Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-07-20T11:44:14.749-0500', "Is there anything you'd like to add?": "I've filed 2 tickets with no response. As a premium member and with me purchasing my sim through linden labs, this is poor services. I need my sim being that I have a store on my sim and I run weekend events which I am not able to run due to this issue.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'When I logged in, it sent me to another log in region. I restarted my sim from the second life website at 10:30 pm est. and it\'s still offline at 4:25am est. When i try to teleport there, i get the message "Teleport failed. Unable to find teleport destination. The destination maybe temporarily unavailable or no longer exist. Please try again in a few minutes."', 'What were you doing when it happened?': 'Trying to log into my region.', 'What were you expecting to happen instead?': 'For me to log into my region as I do daily.', 'Where': 'http://maps.secondlife.com/secondlife/Cherry%20Isle/163/134/2434', } ```
sl-service-account commented 5 years ago

Whirly Fizzle commented at 2019-07-20T16:44:15Z

Hiya Cherry,

Is everything ok with your region now? I just teleported there without any problems & there were several other avatars on the region.

sl-service-account commented 5 years ago

Caleb Linden commented at 2019-07-22T19:30:26Z

Apologies for this incidence! Could you confirm Cherry Isle is running ok again?