[BUG-227598] Outfit Gallery Take a Snapshot feature does not associate snapshot with outfit

[sl-service-account]

What just happened?

While wearing an outfit and in the Outfit Gallery Tab, I right mouse click and select Take a Snapshot. The snapshot is taken, I pay L$10 to upload.

The snapshot is not associated with the outfit. The snapshot is not named anything to indicate it is an outfit photo (as it used to be). The textures is named what looks to be a UUID.

What were you doing when it happened?

While wearing an outfit and in the Outfit Gallery Tab, I right mouse click and select Take a Snapshot.

What were you expecting to happen instead?

The snapshot to be named and associated with the outfit in the Outfit Gallery

Other information

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-227598 | | Summary | Outfit Gallery Take a Snapshot feature does not associate snapshot with outfit | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Created at | 2019-09-07T16:45:40Z | | Updated at | 2022-04-28T17:33:15Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-09-09T17:01:13.779-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'While wearing an outfit and in the Outfit Gallery Tab, I right mouse click and select Take a Snapshot. The snapshot is taken, I pay L$10 to upload. \r\n\r\nThe snapshot is not associated with the outfit. The snapshot is not named anything to indicate it is an outfit photo (as it used to be). The textures is named what looks to be a UUID.', 'What were you doing when it happened?': 'While wearing an outfit and in the Outfit Gallery Tab, I right mouse click and select Take a Snapshot.', 'What were you expecting to happen instead?': 'The snapshot to be named and associated with the outfit in the Outfit Gallery', 'Where': 'http://maps.secondlife.com/secondlife/Cut%20Water/245/112/21', } ```

[sl-service-account]

Kyle Linden commented at 2019-09-09T22:01:14Z

Hi Wendi,

This is quite an interesting bug report. So far we have been unable to reproduce the issue on either Win10 or Mac systems internally, also running Second Life Release 6.3.0.530115 (64bit).

There are a few things that might be related, so I'd like to have a few more details.

1. Can you take a screen shot of all of the settings on the "Outfit Snapshot" interface, right before you would click the button, Upload L$10.
2. How many Outfit Snapshots do you have in total?
3. Will you please reproduce the issue again and then quit the viewer. Before launching Second Life again please gather all of the Second Life log files and compress them into a single file, then attach that to this Jira. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3

Please press the Info Provided button when you update this report.

Thanks!

[sl-service-account]

wendi.nitely commented at 2019-09-10T15:32:51Z

1. https://gyazo.com/3cbb8c992cedb9bb47a94995c4b3637a

2. 450

3. Before creating this Jira I tried several times for success, each failing as described.

Now I cannot reproduce the problem. And the only conclusion I can make is it was a transitory event.

[sl-service-account]

wendi.nitely commented at 2019-09-10T15:34:27Z

Though I had tried several times to achieve success before creating the Jira issue, each failed as described. 

Now I am unable to reproduce.

More details in the comments.

[sl-service-account]

Kyle Linden commented at 2019-09-10T17:21:51Z

Hi Wendi,

Thank you for the updated information. I'm happy to hear the issue is no longer affecting you.

I'm going to leave this issue as Needs More Information, so that if it ever happens again you can provide Second Life logs for the session in which it happened.

Thanks!

[sl-service-account]

MinniF commented at 2022-01-20T11:31:33Z

Dear Kyle,

I sometimes have the same problem.

Yesterday it happened again and instead of doing what I usually do when it happens (which is logout/login and then it is fixed), I repeated the action. It failed again, but this time I used the 'select a picture' instead. Two instances of the same UniversalID were shown. I selected the last (newest) one. Didn't work. I logged out/in and the picture was there ok. I deleted the wasted picture - you may keep the 10L$:)

I don't have more than 40 outfits with pictures.

I have ascribed this problem to packet loss due to my wifi - but yesterday before logging out I checked in 'about', which reported NO PACKETS LOST.

Do you want me to send logfiles after next incident?

[sl-service-account]

Kyle Linden commented at 2022-04-28T17:33:03Z

We hit a repro finally! If the folder name is the same as another outfit Take a snapshot of outfit fails to update.