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[BUG-227599] once i log in within minutes i freeze and logged off. #5847

Open sl-service-account opened 5 years ago

sl-service-account commented 5 years ago

What just happened?

i log into home. i can move at first. open inventory and other tabs. and within minutes i freeze cant move can still open tabs but no commands go thru then i am logged

What were you doing when it happened?

just standing at home. i have tp'd to see if its the region. and still happens.

What were you expecting to happen instead?

go on with a normal sl experience.

Other information

the box reads when i am logged out. Region maybe having trouble, check internet connection. but i have checked i have internet and wifi abilities.

Attachments

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-227599 | | Summary | once i log in within minutes i freeze and logged off. | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Jasmine0330 (jasmine0330) | | Created at | 2019-09-07T20:46:11Z | | Updated at | 2019-09-09T22:07:12Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-09-09T17:07:12.829-0500', "Is there anything you'd like to add?": 'the box reads when i am logged out. \r\nRegion maybe having trouble, check internet connection. but i have checked i have internet and wifi abilities. ', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'i log into home. i can move at first. open inventory and other tabs. and within minutes i freeze cant move can still open tabs but no commands go thru then i am logged', 'What were you doing when it happened?': "just standing at home. i have tp'd to see if its the region. and still happens. ", 'What were you expecting to happen instead?': 'go on with a normal sl experience. ', 'Where': 'Firestorm 6.2.4 (57588) Jul 12 2019 00:15:15 (64bit) (Firestorm-releasex64) with Havok support\r\nRelease Notes\r\n\r\nYou are at 215.9, 193.6, 27.3 in Playa De Reefs located at sim9176.agni.lindenlab.com (216.82.42.112:13006)\r\nSLURL: http://maps.secondlife.com/secondlife/Playa%20De%20Reefs/216/194/27\r\n(global coordinates 212,952.0, 311,490.0, 27.3)\r\nSecond Life Server 19.08.23.530380\r\nRelease Notes\r\n\r\nCPU: Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz (3600 MHz)\r\nMemory: 16345 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 18362.295)\r\nGraphics Card Vendor: NVIDIA Corporation\r\nGraphics Card: GeForce GTX 1050 Ti/PCIe/SSE2\r\n\r\nWindows Graphics Driver Version: 23.21.13.9101\r\nOpenGL Version: 4.6.0 NVIDIA 391.01\r\n\r\nRestrainedLove API: (disabled)\r\nlibcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0\r\nJ2C Decoder Version: KDU v7.10.7\r\nAudio Driver Version: FMOD Studio 2.00.01\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Vivox 4.9.0002.30313\r\n\r\nSettings mode: Firestorm\r\nViewer Skin: Firestorm (High Contrast)\r\nWindow size: 2560x1017 px\r\nFont Used: Deja Vu (96 dpi)\r\nFont Size Adjustment: 0 pt\r\nUI Scaling: 1\r\nDraw distance: 128 m\r\nBandwidth: 1450 kbit/s\r\nLOD factor: 2\r\nRender quality: High (5/7)\r\nAdvanced Lighting Model: No\r\nTexture memory: 2048 MB (1)\r\nVFS (cache) creation time (UTC): 2019-8-19T1:36:37 \r\nBuilt with MSVC version 1800\r\nPackets Lost: 0/5,586 (0.0%)\r\nSeptember 07 2019 13:36:07 SLT', } ```
sl-service-account commented 5 years ago

Kyle Linden commented at 2019-09-09T22:07:13Z

Hello Jasmine0330,

This viewer is not supported by Linden Lab. For support with third party viewers, please contact that viewer's developers.

If you can reproduce this problem on an official Second Life Viewer, please update this issue with information on the supported viewer version accordingly.

Please press the Info Provided button when you update this report.

Thanks!